Directions: Please rate your perception of your abilities on a scale of 1 to 5 with 1 being the lowest and 5 being the highest. In addition, please use the same scale to rate the importance of this trait in your current work environment.
Communications
IT professionals must communicate in a variety of settings using oral, written, and multimedia techniques:
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Problem Solving
2. IT professionals must be able to choose from a variety of different problem-solving methodologies to analytically formulate a solution.
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3. IT professionals must think creatively in solving problems
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4. IT professionals must be able to work on project teams and use group methods to define and solve problems.
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Organization and Systems Theory
5. IT professionals must be grounded in the principles of systems theory
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6. IT professionals must have sufficient background to understand the functioning of organizations, since the information system must be congruent with, and supportive of the strategy, principles, goals, and objectives of the organization.
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7. IT professionals must understand and be able to function in the multinational and global context of today’s information-dependent organizations.
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Quality
8. IT professionals must understand quality, planning, steps in the continuous improvement process as it relates to the enterprise, and tools to facilitate quality development.
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9. As the IT field matures, increasing attention is being directed to problem avoidance and to process simplification through reengineering. Error control, risk management, process measurement, and auditing are areas that IT professionals must understand and apply.
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10. IT professionals must possess a tolerance for chance and skills for managing the process of change.
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11. Given the advancing technology of the IT field, education must be continuous. Your self-rating:
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12. IT professionals must understand mission-directed, principle-centered mechanisms to facilitate aligning group as well as individual missions with organizational missions.
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Groups
13. IT professionals must interact with diverse user groups in team and project activities.
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14. IT professionals must possess communication and facilitation skills with team meetings and other related activities.
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15. IT professionals must understand the concept of empathetic listening and utilize it proactively to solicit synergistic solutions in which all parties to an agreement can benefit.
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16. IT professionals must be able to communicate effectively with a changing work force.
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Reference
McGuire, E. G. and Randall, K. A. (1998). Process Improvement Competencies for IS Professionals: A Survey of Perceived Needs. Proceedings of the 1998 ACM SIGCPR Conference on Computer Personnel Research, New York, ACM, pp. 1–8.