A |
Engages with thought leaders within and outside the organization in order to identify the value of knowledge and information to the organization and develop a knowledge-based vision |
Demonstrates awareness of K&IM market trends, developments, experience, and good practice |
Scans and reviews K&IM market opportunities/developments |
Aware of the knowledge and information relevant to their roles and the value this brings to the organization |
B |
Identifies, develops, and articulates K&IM strategies that will add value to the organization |
Identifies business opportunities to deliver value through improved K&IM |
Researches opportunities, methods, and approaches for delivering value through improved K&IM |
Reviews and communicates gaps in knowledge and information that hinder the achievement of objectives |
C |
Ensures that K&IM strategies are embedded within corporate strategies and key business processes |
Develops K&IM processes that can be embedded in key business processes and ensures that K&IM activities are coordinated across the organization |
Supports and facilitates the development and implementation of K&IM processes across organizational silos |
Uses K&IM processes to help achieve objectives |
D |
Identifies and develops strategies to encourage and enable collaborative working for the organization and partners |
Identifies, develops, and nurtures networks and communities |
Supports and develops networked and community working |
Participates in and learns from networked and community approaches |
E |
Fosters a knowledge, and information-rich culture and ensures that K&IM competencies are recognized as core competencies of the organization in order to develop individual and organizational capability |
- Develops K&IM competencies throughout the organization
- Inspires knowledge sharing and capture to enable continuous learning and knowledge creation
- Champions collaborative working
- Develops motivational approaches
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- Trains, or facilitates the training of, all employees in appropriate K&IM competencies
- Supports and facilitates knowledge and information sharing
- Develops appropriate reward and recognition systems
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- Develops and uses appropriate K&IM competencies
- Shares knowledge and information and participates in activities to facilitate sharing
- Works collaboratively
- Understands and appreciates reward and recognition systems
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F |
Fosters the development of appropriate knowledge and information assets and the adoption of effective K&IM processes, tools, and standards |
- Identifies and develops knowledge and information assets and introduces processes to improve their leverage
- Identifies and builds on social networks that enable knowledge and information flow
- Facilitates the acquisition or development of appropriate K&IM processes, tools, and standards
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- Audits, maps and monitors knowledge and information assets and their use
- Audits, maps, and monitors knowledge and information flows
- Develops and supports processes, tools, and standards for knowledge sharing and capture
- Trains staff at all levels in the use of K&IM tools, standards, and processes
- Develops tailored K&IM approaches aligned to specific business processes
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- Builds and manages appropriate knowledge and information assets
- Understands the knowledge and information flows relevant to their role
- Uses the K&IM processes, tools, and standards provided
- Contributes to the development of K&IM processes, tools, and standards
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G |
Enables an effective K&IM architecture |
- Develops and implements information and communications technology (ICT) policies
- Develops and implements information management policies
- Develops and implements content management policies
- Develops and implements document and records management policies
- Develops and implements access and dissemination policies
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- Incorporates web-enabled opportunities
- Develops software program in appropriate languages and levels
- Develops information management standards and guidelines
- Identifies and acquires external sources
- Identifies and acquires internal knowledge and information sources
- Develops tools and protocols for creation, integration, and publishing
- Develops corporate coding and tagging tools
- Plans and manages records centers and document management storage
- Develops retrieval capabilities
- Designs processes and systems for effective knowledge and information dissemination
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- Is aware of internal and external web developments
- Understands and complies with information management standards and guidelines
- Understands the scope and relevance of internal and external sources
- Complies with records and document management policies
- Effectively uses standard retrieval and dissemination tools
- Complies with knowledge and information dissemination policies
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H |
Enables knowledge and information services |
- Designs and implements knowledge and information services
- Designs and implements content creation services
- Enables utilization of knowledge and information sources
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- Ensures the availability of selected resources
- Enables staff members to find relevant knowledge and information
- Provides journalistic services
- Applies mark-up languages
- Undertakes knowledge analysis and evaluation
- Uses most appropriate mix of knowledge and information sources
- Delivers relevant knowledge and information in appropriate forms
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- Uses appropriate knowledge and information resources
- Utilizes tools and processes provided to enable content creation
- Understands and communicates the need for knowledge and information services
- Uses a variety of knowledge and information formats Complies with feedback requirements
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I |
Drives value and constantly reviews the impact of K&IM strategies |
- Incorporates measurement systems
- Benchmarks K&IM strategies
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- Collects, monitors, and analyzes appropriate data
- Benchmarks knowledge and information activities
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