Appendix XIII: Project Quality Management Plan
<PROJECT NAME>
PROJECT QUALITY MANAGEMENT PLAN
Version <1.0>
<mm/dd/yyyy>
Version History
[Provide information on how the development and distribution of the Project Quality Management Plan, up to the final point of approval, was controlled and tracked. Use the following table to provide the version number, the author implementing the version, the date of the version, the name of the person approving the version, the date that particular version was approved, and a brief description of the reason for creating the revised version.]
Contents*
1.1 Purpose of the Project Quality Management Plan
2 Project Quality Management Overview
2.1 Organization, Responsibilities, and Interfaces
2.2 Tools, Environment, and Interfaces
1 Introduction
1.1 Purpose of the Project Quality Management Plan
[Provide the purpose of the Project Quality Management Plan. This document should be tailored to fit the particular project needs. Identify which project(s), product(s), and/or the portion of the project life cycle that are covered by this plan and the overall quality objectives for this project.]
The project quality management plan documents the necessary information required to effectively manage project quality from project planning to delivery. It defines a project’s quality policies; procedures; criteria for and areas of application; and roles, responsibilities, and authorities.
The project quality management plan is created during the planning phase of the project. Its intended audience is the project manager, project team, project sponsor, and any senior leaders whose support is needed to carry out the plan.
2 Project Quality Management Overview
2.1 Organization, Responsibilities, and Interfaces
[Describe the primary roles and responsibilities of the project staff as it relates to the practice of Project Quality Management. Indicate responsibilities for activities such as mentoring or coaching, auditing work products, auditing processes, participating in project reviews, etc.]
| NAME | ROLE | QUALITY RESPONSIBILITY |
| [John Doe] | Project Manager | <Name< |
| [John Doe] | Team Lead | <Role< |
| [Benchmarking] | Quality audits | <Responsibility< |
2.2 Tools, Environment, and Interfaces
[List and define the data elements of the quality tools that will be used to measure project quality and level of conformance to defined quality standards/metrics.]
| TOOL | DESCRIPTION |
| [Benchmarking] | [Industry recognized benchmarks] |
| <Tool Name> | <Tool Description> |
3 Project Quality Management
At the highest levels, quality management involves planning, doing, checking, and acting to improve project quality standards. The Project Management Institute’s Project Management Body of Knowledge (PMI PMBOK) divides the practice of quality management into three process groups: quality planning (QP), quality assurance (QA), and quality control (QC). The following sections define how this project will apply each of these practice groups to define, monitor, and control quality standards.
3.1 Quality Planning
[Identify which quality standards are relevant to the project and how to satisfy them. Identify and define appropriate quality metrics and measures for standards for project processes, product functionality, regulatory compliance requirements, project deliverables, project management performance, documentation, testing, etc. Identify the acceptance criteria for project deliverables and product performance.]
3.1.1 Define Project Quality
[Identify quality standards and expectations for customers, the project, organization, and federal regulations; define customer and project goals, quality standards, critical success factors, and metrics for which to measure success; and outline acceptance criteria for project deliverables and product performance.]
3.1.2 Measure Project Quality
[Identify desired metrics and related monitoring processes for which to measure quality standard, develop a plan for measuring quality, define methods of data collection and archiving, and document a timeframe for measurement and metrics reporting.]
3.2 Quality Assurance
[Identify and define those actions, and the metrics to measure them, that provide the confidence that project quality is in fact being met and has been achieved. Relate these actions to the quality standards defined in the planning section of this document.]
3.2.1 Analyze Project Quality
[Analyze quality data, document opportunities for improvement, and apply what was learned from quality analysis to eliminate gaps between current and desired levels of performance.]
3.2.2 Improve Project Quality
[Identify ways of doing things better, cheaper, and/or faster. For projects, identify ways of eliminating unsatisfactory performance.]
3.3 Quality Control
[Identify those monitoring and controlling actions that will be conducted to control quality throughout the project’s life. Define how it will be determined that quality standards comply with the defined standards outlined earlier in this document. Identify owners of ongoing monitoring and improvement of project processes.]
Appendix A: Project Quality Management Plan Approval
The undersigned acknowledge they have reviewed the <Project Name> project quality management plan and agree with the approach it presents. Changes to this project quality management plan will be coordinated with and approved by the undersigned or their designated representatives.
[List the individuals whose signatures are desired. Examples of such individuals are Business Steward, Project Manager or Project Sponsor. Add additional lines for signature as necessary. Although signatures are desired, they are not always required to move forward with the practices outlined within this document.]
Appendix B: References
[Insert the name, version number, description, and physical location of any documents referenced in this document. Add rows to the table as necessary.]
The following table summarizes the documents referenced in this document.
| DOCUMENT NAME AND VERSION | DESCRIPTION | LOCATION |
| <Document Name and Version Number> | [Provide description of the document] | <URL or Network path where document is located> |
Appendix C: Key Terms
[Insert terms and definitions used in this document. Add rows to the table as necessary.]
The following table provides definitions for terms relevant to this document.
| TERM | DEFINITION |
| <term> | <definition> |
| <term> | <definition> |
| <term> | <definition> |
Note
* Please note that the page numbers in this contents list reflect the page numbering of the original document.