Introduction
Knezevich, C. 2014. “4 Ways Compliance Can Leverage Social Media (Provided Social Media Training Is Included).” Retrieved from: www.jdsupra.com/legalnews/4-ways-compliance-can-leverage-social-me-28654/
Ayres, C. 2009. “Revenge is best served cold – on YouTube: How a broken guitar became a smash hit.” The Sunday Times.
United Breaks Guitars Video, YouTube, www.youtube.com/watch?v=5YGc4zOqozo
Carroll, D. 2012. United Breaks Guitars. Carlsbad, CA: Hay House.
Chapter 1
PewResearchCenter. 2014. “Social Networking Fact Sheet.” Retrieved from:
www.pewinternet.org/fact-sheets/social-networking-fact-sheet/
U.S. Department of Commerce and NTIA. 2014. Exploring the Digital Nation. Retrieved from: www.ntia.doc.gov/files/ntia/publications/exploring_the_digital_nation_embracing_the_mobile_internet_10162014.pdf
Shah, Y. 2014. “114-Year-Old Woman Has to Lie About Age to Join Facebook.” Retrieved from: www.huffingtonpost.com/2014/10/13/114-year-old-facebook-_n_5977562.html
Guimarães, T. 2014. “The Demographic Trends for Every Social Network.” Retrieved from: www.businessinsider.com/2014-social-media-demographics-update-2014-9#ixzz3GdTyRYKI
U.S. Department of Commerce and NTIA. 2014. “Digital Nation Report Shows Rapid Adoption of Mobile Internet Use.”Retrieved from: www.commerce.gov/blog/2014/10/16/digital-nation-report-shows-rapid-adoption-mobile-internet-use
Perez, S. 2014. “Majority of Digital Media Consumption Now Takes Place in Mobile Apps.” Retrieved from: http://techcrunch.com/2014/08/21/majority-of-digital-media-consumption-now-takes-place-in-mobile-apps/
nielsen.com. 2014a. “The U.S. Digital Consumer Report.” Retrieved from: www.nielsen.com/content/corporate/us/en/insights/reports/2014/the-us-digital-consumer-report.html
nielsen.com 2014b. “The Car Is the Information Superhighway.” Retrieved from: www.nielsen.com/us/en/insights/news/2014/the-car-is-the-information-superhighway.html
Groenfeldt, T. 2014. “Cash is King No More As Mobile Payments Soar.” Retrieved from: www.forbes.com/sites/tomgroenfeldt/2014/10/18/cash-is-king-no-more-as-mobile-payments-soar/
newsroom.mastercard.com. 2014. “13 Million Social Media Conversations Show What Consumers Think about Mobile Payments.” Retrieved from: http://newsroom.mastercard.com/press-releases/13-million-social-media-conversations-show-what-consumers-think-about-mobile-payments/
Statistica (2016) Total revenue of global mobile payment market from 2015 to 2019 (in billion U.S. dollars). Retrieved from: http://www.statista.com/statistics/226530/mobile-payment-transaction-volume-forecast/
transactionworld.net. 2014. “Evaluating How Payment Technologies are Converging with Social Media.” Retrieved from: www.transactionworld.net/articles/2014/february/mobile.html
Sterling, G. 2014. “Social Media, Mobile and YouTube Changing the Nature of ‘TV.’” Retrieved from: http://marketingland.com/social-media-mobile-youtube-changing-nature-tv-79755
researchexcellence.com. 2014. Consumers’ Desire To Stream Video Content On TV Screens Will Drive Content Device Purchases, Council For Research Excellence Studies Suggest. Retrieved from: www.researchexcellence.com/documents/news/70.pdf
Chapter 2
Marsden, P. 2000. “Social Networks.” In Encyclopedia of Sociology, 2nd ed., edited by E.F. Borgatta, and R.J.V. Montgomery. New York, NY: Macmillan, pp. 2727–35.
Wasserman, S., and K.B. Faust. 1994. Social Network Analysis: Methods and Applications. New York, NY: Cambridge University Press.
Pescosolido, B.A., and E.R. Wright. 2004. “The View from Two Worlds: The Convergence of Social Network Reports between Mental Health Clients and Their Ties.” Social Science & Medicine 58, no. 9, pp. 1795–806.
Knoke, D. 1990. Political Networks. New York, NY: Cambridge University Press.
Scott, J., and P.J. Carrington. 2011. The SAGE Handbook of Social Network Analysis. Thousand Oaks, CA: SAGE Publications.
Solis, B. 2012. “Social Media Is About Social Science Not Technology.” Retrieved from: www.briansolis.com/2012/03/social-media-is-about-social-science-not-technology/
Gallivan, R. 2014. “Amid Fake Reviews, Consumers Are Skeptical of Social Media Marketing.” Retrieved from: http://blogs.wsj.com/digits/2014/06/03/amid-fake-reviews-consumers-skeptical-of-social-media-marketing/tab/print/?mg=blogs-wsj&url=http%253A%252F%252Fbl%E2%80%A6
Whitler, K.A. 2014. “Why Word of Mouth Marketing Is the Most Important Social Media.” Retrieved from: www.forbes.com/sites/kimberlywhitler/2014/07/17/why-word-of-mouth-marketing-is-the-most-important-social-media/
Chapter 3
ethics.npr.org. n.d. “NPR Social Media Ethics Handbook.” Retrieved from: http://ethics.npr.org/tag/social-media/
ethics.org. 2009. “Ethics Glossary.” Retrieved from: www.ethics.org/resource/ethics-glossary
ethics.org. 2013 “National Business Ethics Survey®.” Retrieved from: www.ethics.org/nbes/
Gentile, M. 2010. “Giving Voice to Values.” Retrieved from: www.givingvoicetovaluesthebook.com/about/
Chapter 4
Brown, T. 2014. “Are Your Tweets Trusted Or Tainted? The Realities of Social Media #Fails.” Retrieved from: www.theguardian.com/media/2014/sep/08/tweets-trusted-tainted-social-media-fails
Zaki, C. 2013. “Paying for Followers May Cost You a Job.” Retrieved from: www.forbes.com/sites/chereenzaki/2013/03/26/paying-for-followers-may-cost-you-a-job/
Fink, J. 2010. “Five Nurses Fired for Facebook Postings.” Retrieved from: http://scrubsmag.com/five-nurses-fired-for-facebook-postings/
Sison, D. 2014. “Singapore Airlines Apologizes to Netizens for Its “Insensitive” and “Unethical” Posts on MH 17 Disaster.” Retrieved from: www.chinatopix.com/articles/4452/20140720/singapore-airlines-apologizes-netizens-insensitive-unethical-posts-mh17.htm
Broderick, R. 2013. “Kenneth Cole Decided to Tweet Something Completely Stupid About Syria.” Retrieved from: www.buzzfeed.com/ryanhatesthis/kenneth-cole-decided-to-tweet-something-completely
Ray, A. 2013. “Ethics in Social Media Marketing: Responding to the Boston Tragedy.” Retrieved from: http://socialmediatoday.com/
mediaethicsafternoon.wordpress.com. 2014. “Unethical Social Media Marketing.” Retrieved from: http://mediaethicsafternoon.wordpress.com/2014/02/24/unethical-social-media-marketing/
Fitzpatrick, A. 2012. “NRA Tweet.” Retrieved from: http://mashable.com/2012/07/20/nra-tweet/
Wasserman, T. 2012. “Gap Criticized for Insensitive Tweet During Hurricane Sandy.” Retrieved from: http://mashable.com/2012/10/31/gap-tweet-hurricane-sandy/
Pinkham, C.A. 2014. “Oh Look, a Company Is Paying People to Post Fake Yelp Reviews.” Retrieved from: http://kitchenette.jezebel.com/oh-look-a-company-is-paying-people-to-post-fake-yelp-r-1641909713
Streitfeld, D. 2013. “Give Yourself 5 Stars? Online, It Might Cost You.” Retrieved from: www.nytimes.com/2013/09/23/technology/give-yourself-4-stars-online-it-might-cost-you.html?_r=0
nielsen.com. 2012. “Global Trust in Advertising and Brand Messages.” Retrieved from: www.nielsen.com/us/en/insights/reports/2012/global-trust-in-advertising-and-brand-messages.html
syncapse.com. 2013. “The Value of a Facebook Fan 2013.” Retrieved from: www.syncapse.com/value-of-a-facebook-fan-2013/#.VB8O1StdWl8
BrightLocal.com. 2014. “Local Consumer Review Survey 2014.” Retrievedfrom: www.brightlocal.com/2014/07/01/local-consumer-review-survey-2014/
Pan, J. 2012. “By 2014, 1 in 10 Social Media Reviews Will Be Fake [STUDY].” Retrieved from: http://mashable.com/2012/09/20/fake-online-reviews/
Harvardmagazine.com. 2011. “HBS Study Finds Positive Yelp Reviews Boost Business.” Retrieved from: http://harvardmagazine.com/2011/10/hbs-study-finds-positive-yelp-reviews-lead-to-increased-business
gartner.com. 2012. “Gartner Says By 2014, 10-15 Percent of Social Media Reviews to Be Fake, Paid for By Companies.” Retrieved from: www.gartner.com/newsroom/id/2161315
Fuscaldo, D. 2014. “How to Spot Fake Online Reviews.” Retrieved from: www.foxbusiness.com/personal-finance/2014/06/27/how-to-spot-fake-online-reviews/
Tadena, M. 2014. “Advertising-Wary Consumers Still Turn to Word-of-Mouth Marketing.” Retrieved from: http://blogs.wsj.com/cmo/2014/10/14/advertising-wary-consumers-still-turn-to-word-of-mouth-marketing/
Fisman, R. 2012. “Should You Trust Online Reviews?” Retrieved from: www.slate.com/articles/business/the_dismal_science/2012/08/tripadvisor_expedia_yelp_amazon_are_online_reviews_trustworthy_economists_weigh_in_.single.html
Desta, Y. 2014. “How to Spot a Fake Review.” Retrieved from: http://mashable.com/2014/05/29/fake-online-reviews-tips/
Miller, J.A. 2015. "Are Fake Online Reviews Crushing Consumer Confidence?” Retrieved from: www.cio.com/article/3009686/marketing/are-fake-online-reviews-crushing-consumer-confidence.html
Wattles, J. 2015. “Amazon Sues More Than 1,000 Sellers of “Fake” Product Reviews.” Retrieved from: http://money.cnn.com/2015/10/18/technology/amazon-lawsuit-fake-reviews/
Lauby, S. 2012. “Ethics and Social Media: Where Should You Draw the Line?” Retrieved from: www.americanexpress.com/us/small-business/openforum/articles/ethics-and-social-media-where-should-you-draw-the-line/
TLNT.com. 2014. “More Employers Not Hiring Due to What They Find on Social Media.” Retrieved from: www.tlnt.com/2014/06/26/more-employers-not-hiring-due-to-what-they-find-on-social-media/
Spraggins, C. 2014. “The Pros and Cons of Using Social Media for Candidate Screening.” Retrieved from: www.payscale.com/compensation-today/2014/08/the-pros-and-cons-of-using-social-media-for-candidate-screening
insurancequotes.org. 2014. “Your Social Media Could Affect Your Insurance Rates.” Retrieved from: www.insurancequotes.org/auto/your-social-media-could-affect-your-insurance-rates/
American Medical News. 2010. “Social Media Pose Ethical Unknowns for Doctors.” Retrieved from: www.amednews.com/article/20100906/profession/309069944/2/
Goldmann, P. 2012. “Social Media Sites: The Fraud Investigator’s New Best Friend . . . But “Friending” Can Be Risky.” Retrieved from: www.acfe.com/fraud-examiner.aspx?id=4294971928
Sherman, E. 2013. “6 Most Outrageous Social Media Mistakes by Teachers.” Retrieved from: http://jobs.aol.com/articles/2013/06/18/teachers-social-media-mistakes/
Broderick, R. 2013. “10 People Who Learned Social Media Can Get You Fired.” Retrieved from: www.cnn.com/2013/06/06/living/buzzfeed-social-media-fired/
Huhman, H.R. 2013. “6 Reasons Social Media Got People Fired.” Retrieved from: www.businessinsider.com/6-reasons-social-media-got-people-fired-2013-7
ethicsinpr.wikispaces.com. n.d. “Ghost Blogging.” Retrieved from: http://ethicsinpr.wikispaces.com/Ghost+blogging
BWGlaw.net. 2014. “Use of Social Media in the Courtroom.” Retrieved from: http://bwglaw.net/social-media-in-the-courtroom/
Crank, J. 2013. “Most Social Media Users Unaware Posts Can Be Used in Court.” Retrieved from: http://blogs.lawyers.com/2013/07/social-media-used-against-you/
Callahan, D.G. 2012. “Social Media Posts Admissible in Court.” Retrieved from: www.journal-news.com/news/news/social-media-posts-admissible-in-court/nSWR3/
maleyinvestigations.com. 2014. “Child Custody: Family Court and Social Media.” Retrieved from: http://maleyinvestigations.com/child-custody.asp?tip=45
Hall, P. 2014. “Jurors’ Social Media Posts a Growing Threat to Fair Trials.” Retrieved from www.policeone.com/court/articles/7317344-Jurors-social-media-posts-a-growing-threat-to-fair-trials/
drewcochranlaw.com. 2014. “Can My Facebook Post Be Used Against Me in Court?” Retrieved from: http://drewcochranlaw.com/can-facebook-post-used-court/
Chapter 6
Federal Trade Commission. 2013. “comDisclosures: How to Make Effective Disclosures in Digital Advertising.” Retrieved from: www.ftc.gov/sites/default/files/attachments/press-releases/ftc-staff-revises-online-advertising-disclosure-guidelines/130312dotcomdisclosures.pdf
Myers, C. 2014. “#Disclosure: New FTC Social Media Guidelines for PR.” Retrieved from: www.instituteforpr.org/disclosure-new-ftc-social-media-guidelines-pr-practice/
Chapter 7
Pearce, Pat sipandnosh.com. 2014. “NLRB Ruling Shows Need for Caution When Addressing Employee Social Media Use.” Retrieved from: http://sipandnosh.com/nlrb-ruling-shows-need-for-caution-when-addressing-employee-social-media-use/
Chapter 8
Pollitt, C. 2013. “How Companies Can Implement and Benefit from a Social Media Governance Policy.” Retrieved from: www.huffingtonpost.com/chad-pollitt/how-companies-can-impleme_b_4297187.html
Demetrio. 2013. “5 Practical Tips: Implementing a Social Media Policy at your organization.” Retrieved from: www.limeredstudio.com/what-we-think/5-practical-tips-implementing-a-social-media-policy-at-your-organization/#.VAI4r0tvkQc
Meister, J. 2012. “Social Media Training Is Now Mandatory: Five Ways to Make Sure Your Company Does It Right.” Retrieved from: www.forbes.com/sites/jeannemeister/2012/10/31/social-media-training-is-now-mandatory/
Tung, E.T. 2014. “How to Write a Social Media Policy to Empower Employees.” Retrieved from: www.socialmediaexaminer.com/write-a-social-media-policy/
DiResta. 2013. “Understanding the FTC’s Disclosure Guidelines.” Retrieved from: www.womma.org/posts/2013/08/understanding-the-ftcs-disclosure-guidelines
Mataconis, D. 2014. “Suing Customers Who Give Bad Reviews.” www.outsidethebeltway.com/suing-customers-who-give-bad-reviews/ Chapter 10
Peterson, H. 2013. “A Southwest Airlines Worker Sued a Passenger Over Tweets Blasting Customer Service.” Retrieved from: www.businessinsider.com/nashville-singer-is-sued-for-angry-tweets-about-southwest-airlines-2013-10#ixzz3HygjxRnL
Crabtree, T., Krasnow, M., Lewis, J., Nafziger, J., van Hoosear, J., and L. Zadra-Symes. 2014. “Legal Perspective on Negative Online Reviews: What Both Sides Should Consider Before Jumping Into the Fray.” Retrieved from: www.jdsupra.com/legalnews/legal-perspective-on-negative-online-rev-07923/
Chapter 10
Valentino-Devries, J., and J. Singer-Vine. 2012. “They Know What You’re Shopping For.” Retrieved from: http://online.wsj.com/articles/SB10001424127887324784404578143144132736214
Angwin, J., and J. Valentino-Devries.2012. “New Tracking Frontier: Your License Plates.” Retrieved from: http://online.wsj.com/news/articles/SB10000872396390443995604578004723603576296?mg=reno64-wsj&url=http%3A%2F%2Fonline.wsj.com%2Farticle%2FSB10000872396390443995604578004723603576296.html
Greenberg, E., and A. Kates. 2013. Strategic Digital Marketing: Top Digital Experts Share the Formula for Tangible Returns on Your Marketing Investment. Kindle ed. New York, NY: McGraw-Hill, pp. 253–254.
Martin, C. 2013. Mobile Influence: The New Power of the Consumer (Kindle Locations 2997-3000). Kindle ed. New York, NY: Palgrave Macmillan.
Levitt, J. 2014. “In-Store Cell Phone Tracking Pits Consumers Against Retailers.” Retrieved from: http://adage.com/article/digitalnext/store-cell-phone-tracking-pits-consumers-stores/292628/
Myers, C. 2014. “#Disclosure: New FTC Social Media Guidelines for PR.” Retrieved from: www.instituteforpr.org/disclosure-new-ftc-social-media-guidelines-pr-practice/
SocialMedia.org. 2014. “Archive of the SocialMedia.org Disclosure Toolkit.” Retrieved from: http://socialmedia.org/disclosure/