NOTES

Chapter 1

1. The Container Store website, www.containerstore.com.

2. Jim Collins, Good to Great (New York: Harper Business, 2001), pp. 17–62.

3. Stephen R. Covey, The 8th Habit: From Effectiveness to Greatness, pp. 2–3.

Chapter 3

1. See Leadership IQ website, http://leadershipiq.com/blogs/leadershipiq/353542421-why-new-hires-fail-emotional-intelligence-vs-skills#.

Chapter 4

1. Collins, Good to Great, pp. 17–62.

Chapter 5

1. Beth Axelrod, Helen Handfield-Jones, and Ed Michaels, “A New Game Plan for C Players,” Harvard Business Review, January 2002.

Chapter 8

1. www.generalpatton.com.

2. Philip E. Tetlock and Dan Gardner, Superforecasting: The Art and Science of Prediction (Toronto: McClelland & Stewart 2015), p. 223.

3. A Century of Innovation: The 3M Story (Saint Paul, Minn.: 3M Company, 2002) p. 156.

Chapter 10

1. Thomas Schlosser, “If You Were a Poor Performer, You Wouldn’t Be Aware of It,” Harvard Business Review, January 2014.

2. Dr. Brad Smart, “The High Cost of Mis-Hires,” www.topgrading.com, January 2008.