Fiona Urquhart MBA, FCIM, FIC, from a grounding in retail with the John Lewis Partnership, Fiona gained an MBA from CASS Business School. She is currently MBA Module Leader for Durham University on Service Excellence Design, and previously taught for the Open University. She gained experience of applied marketing innovation work, developing AC Nielsen’s EPOS-based research service, Scantrack, and a pilot EFTPOS service with a consortium of the retail clearing banks.
Fiona now provides consultancy support to diverse service and manufacturing companies, as well as doing charitable work with start-up companies in the most deprived wards of Newcastle Upon Tyne. She also supports marketing and service excellence projects at various corporations, as well as delivering elements of degree apprenticeships for a number of infrastructure companies. In both her teaching work and her corporate training work she has developed expertise in problem-based learning to create practical learning situations and encourage reflective learning. She has delivered a series of interactive workshops for several European universities to research the topic in the context of entrepreneurial learning and will be presenting her findings at a number of global conferences.
You can see more about Fiona here https://linkedin.com/in/fionaurquhart1/