Index

Accreditation, 1, 3, 4, 11, 12, 37, 46, 72

After action report and improvement plan (AAR/IP), 24

“All-hazards” approach, 1, 39

Amateur Radio Emergency Service (ARES), 61

Applied research, 5

Approval process, 27–28

Attitudes, 52–54

Authority, 12–13, 24–25

Balanced emergency patient distribution, 67–68

Business continuity, 53

Business cycle, 105

Case-specific approach, 16, 21

Clinical codes, 15

Clinical roles, 69–70

Command and control model, 10, 38–40

Communications, 60–62

Communications failures, 56

Coordinated planning, 64

Coordination, lack of, 54–56

Credentialing, 57–58

Debriefing, 24

Decanting, 26, 68

Decontamination area, 23

Disaster Plan. See Emergency Plan

Documentation, 21–22, 24

Due diligence, 4, 38, 57

Effective Emergency Preparedness Committee, 42, 45

Effective manager, 42–45

Emergency codes, 15

Emergency management, 77, 102–107, xv–xvi

Emergency Medical Service (EMS), 13, 23, 67–70

Emergency Operations Center (EOC), 13, 18, 61, 62

Emergency Plan, 1, xv

annexes, 14–16

appendixes, 18–19

approval process, 27–28

authority, 12–13, 24–25

documentation, 24

essential elements, 9–12

incident command system, 12

Job Action Sheets, 16–18

making information accessible, 19–23

objectives, 2

operations, 12

overview, 2–4

peer/expert review, 26–27

as project, 5–9

Emergency preparedness committee, 8

building, 34–36

challenge, 41

champion, role of, 36–38

command and control model, 38–40

effective manager, 42–45

emergency response plan, 39–40

organization approach, 40

overview, 33–34

Emergency Response Plan, 1, 5, 7–9, 14, 38–41, 68, 105, 106

Evacuation, 13, 14, 43

Failure-mode analysis, 38, 105

Family Information Center, 12, 29

Formal hazard identification, 10

Fostering integration methods, 71–72

Freelancing, 11, 22, 28

Gantt Chart, 105

Hazard Identification and Risk Assessment (HIRA), 5, 8, 10, 71

Healthcare Emergency Command and Control System (HECCS), 12, 55

Healthcare Incident Command System (HICS), 12, 55

Hospital Command Center, 12, 16, 17, 18, 19, 21, 23, 59, 60, 62, 72

Incident command system (ICS), 12, 55

Incident management system (IMS), 39, 41, 54, 59

Incident Manager, 17, 18, 21, 24

Instruction sheet, 13, 22

Interfacility communications, 56–57

Interfacility coordination planning

balanced emergency patient distribution, 67–68

command and control models, 59–60

common operating systems, 59

communications, 60–62

coordinated planning, 64

fostering integration methods, 71–72

materiel and other resources, 65–66

overview, 51–52

personnel, 65

potential barriers

attitudes, 52–54

coordination, lack of, 54–56

interfacility communications, 56–57

philosophies, 52–54

staff credentialing, 57–58

predetermined clinical roles, 69–70

receiving decanted in-patients, 70–71

resource management, 62–63

resource sharing, 64–65

sharing workload, 66–67

Job Action Sheets (JAS), 16–18, 23

Just-in-time inventory management, 66

Lean for Healthcare, 1, 7, 11, 13, 15, 21, 37, 38, 64, 71, 105

Mainstream business techniques, 104–106

Mass casualty incident, 67–69

Mass-casualty triage process, 5

Media information center, 12, 29

MRI scanner, 53

Peer/expert review, 26–27

Risk assessment, 10

Resource management, 62–63

Resource sharing, 64–65

Role-specific Job Action Sheets, 22–23

Root cause analysis, 38, 105

Task-specific Job Action Sheets, 23

Scribe, 24

Senior Management Team, 3, 27, 36–38, 45, 46, 106

Sharing workload, 66–67

Situation report, 24

Six Sigma, 1, 2, 5, 14, 22, 23, 28, 37, 38, 45, 64, 71, 105

Staff credentialing, 57–58

Staff training, 64

Standardized work, 5, 14, 22, 23

Strategic Emergency Management Plan, 39

Supply chain, 26, 59, 66

Value stream mapping, 5, 6, 38, 69, 70

Voice Over Internet Protocol (VoIP) telephony, 56

Workload sharing, 66–67