Index

A

AAD (Azure Active Directory)

external collaboration settings, 32

Microsoft 365 groups, policy configuration, 25–29

AAD PowerShell, Microsoft 365 groups, policy configuration, 25–29

AADConnect (Active Directory Connect), SfB upgrades, 7

access

Azure AD access

configuring for guests, 44

managing for guests, 40–43

external access (federation), managing, 81–83

guest access, configuring, 31

Network Planner, 16

reviews, managing for team members, 148–151

accounts, resource, 111–113

administration

Global Administrators and Teams Administrators, 46

role assignments, 45–46

Teams Administrators

Global Administrators and, 46

roles, 46

alerts, compliance/security, 53

analyzing

call quality

Call Analytics, 63–65

CQD, 63–65

Power BI, 67–68

service usage, 60–61

Microsoft 365 usage reports, 62–63

Microsoft Teams usage reports, 61–62

apps (applications)

app store, customizing, 155

meetings, setting preferences, 8–9

org-wide apps, managing settings, 151–152

policies, 151–152

permission policies, 153–154

setup policies, 154–155

archiving/unarchiving teams, 27–28

assessing

Microsoft Teams rollouts, 10–12

network readiness, 17–19

assigning

admin roles, 45–46

user phone numbers, 106–108

audio-conferencing, 108–109

authentication, guest users, 45

auto attendants, 116–119

Azure AD, guest access

configuring, 44

managing, 40–43

B

bandwidth capacities, calculating, 16–17

best practices, SDN, 23

bridges, conference, 97–98

C

calculating bandwidth capacities, 16–17

Call Analytics, call quality, 63–65

call park policies, 119

call quality

Call Analytics, 63–65

CQD, 63–65

Power BI, 63–65

call queues, 113–116

caller ID policies, 120–121

Calling Plans, 100

calling policies, 119–120

changing user phone numbers, 106–108

channels, Microsoft Teams

managing, 84–85

private channels, 86–87

chat experiences, 77

channels (Microsoft Teams)

managing, 84–85

private channels, 86–87

email integration, 87–88

external access (federation), 81–83

external sharing, SharePoint/OneDrive for Business, 89–90

messaging policies, 78–81

cloud files, storage options for collaboration, 91

Coexistence modes, 2, 5

configuring

for organizations, 2

per-user, 10

controlling, 3

Islands (Default), 3, 5

setting with

PowerShell, 4

TAC, 3–4

SfBOnly, 2

SfBWithTeamsCollab, 2

SfBWithTeamsCollabAndMeetings, 3

Teams Only Coexistence mode, 3

types of (overview), 2–3

users with multiple Coexistence modes, 5

collaboration experiences, 77

channels (Microsoft Teams)

managing, 84–85

private channels, 86–87

cloud files, 91

email, integration, 87–88

external access (federation), 81–83

external sharing, SharePoint/OneDrive for Business, 89–90

messaging policies, 78–81

collaboration settings, AAD, 32

compliance/security

alerts, 53

creating features, 47–50

DLP policies, 51–52

information barrier policies, 53–54

retention policies, 47–48

sensitivity labels, 48–51

conference bridges, 97–98

configuration profiles, 56–57

configuring

Azure AD access for guests, 44

Coexistence modes

organizations, 10

per-user, 10

conference bridges, 97–98

DSCP settings, network configurations, 22

dynamic memberships, 145–147

guest users, 32

AAD, external collaboration settings, 32

access, 31

Azure AD access, 44

DNS requirements, 39

live experiences, 37–38

meetings, 37–38

messaging options, 38–39

Microsoft 365 group guest settings, 33

Microsoft Teams guest settings, 35–36

SharePoint organizational-level sharing settings, 34–35

team permissions, 36–37

live experiences

guest users, 37–38

settings, 96–97

media optimization, network configurations, 21–22

meetings

guest users, 37–38

settings, 92–93

messaging

guest user options, 38–39

policies, 78–81

Microsoft 365 groups, policy configuration, 25–29

MTR, 59–60

networks, 12–13

bandwidth capacities, 12–13

building plans, 14–15

custom personas, 13–14

DSCP settings, 22

media optimization, 21–22

network readiness, 17–19

planning deployments, 13–16

ports, 19–21

projected impacts to Microsoft Teams, 16

protocols, 19–21

reports, creating, 15

reports, generating, 15–16

policies

expiration policies, 27–28

Microsoft 365 groups, 25–29

naming policies, 28–29

ports, network configurations, 19–21

protocols, network configurations, 19–21

SfBH, 7

update policies, 31

connectivity

PSTN, 99–100

network requirements, 19–21

CQD (Call Quality Dashboard), 65–66

customizing

app store, 155

personas, 13–14

D

data privacy, 62

deploying

endpoints, Microsoft Teams deployments, 55–56

Microsoft Teams deployments, 55–56

networks, 13, 15

building plans, 14–15

custom personas, 13–14

projected impacts to Microsoft Teams, 16

reports, generating, 15–16

Teams Advisor, 11–12

device tags, 57–58

device updates, 58–59

Direct Routing, Health Dashboard for, 121–123

DLP (Data Loss Prevention) policies, 51–52

DNS (Domain Name System) requirements, guest users, 39

DSCP (Differentiated Services Code Point), recommended settings, 21–22

duplicating, team templates, 25

dynamic emergency policies, 109–110

dynamic memberships, 145–147

E

editing team templates, 25

email, integration, 87–88

emergency addresses, 105–106

emergency policies, dynamic, 109–110

endpoint management

configuration profiles, 56–57

device tags, 57–58

device updates, 58–59

firmware updates, 58–59

Microsoft Teams deployments, 55–56

MTR, 59–60

existing resources, upgrading to teams, 135–138

expiration policies, 27–28

external access (federation), managing, 81–83

external sharing, SharePoint, 89–90

F

federation (access), external, 81–83

firmware updates, 58–59

G

generating network reports, 15–16

Global Administrators, Teams Administrators and, 46

governance/life-cycle management, 23

guest users, 32

access, 31

AAD external collaboration settings, 32

Microsoft 365 group guest settings, 33

Microsoft Teams guest settings, 35–36

SharePoint organizational-level sharing settings, 34–35

Microsoft 365 groups

archiving/unarchiving teams, 27–28

expiration policies, 27–28

guest settings, 33

naming policies, 28–29

policy configuration, 25–29

undeleting groups, 30–31

team templates, 23–25

update policies, 31

groups, Microsoft 365

archiving/unarchiving teams, 27–28

exceptions, 26

expiration policies, 27–28

licensing requirements, 26

naming policies, 28–29

policy configuration, 25–29

undeleting, 30–31

guest

guest settings,

guest users, 143

access, configuring, 31

authentication, 45

Azure AD access

configuring, 44

managing, 40–43

configuring, 32

AAD, external collaboration settings, 32

Microsoft 365 group guest settings, 33

Microsoft Teams guest settings, 35–36

DNS requirements, 39

live experiences, configuring, 37–38

meetings, configuring, 37–38

messaging options, configuring, 38–39

Microsoft 365 groups, 33

removing, 40

team permissions, 36–37

H

Health Dashboard for Direct Routing, 121–123

I

identifying Microsoft Teams rollouts, 10–12

impacts (projected) to Microsoft Teams, network deployments, 16

information barrier policies, creating, 53–54

integrating email, 87–88

Islands (Default) Coexistence mode, 3, 5

L

licensing

Microsoft 365 groups requirements, 26

sensitivity labels, 50

life-cycle management/governance, 23

guest

guest users, configuring, 32

AAD external collaboration settings, 32

access, 31

Microsoft 365 group guest settings, 33

Microsoft Teams guest settings, 35–36

SharePoint organizational-level sharing settings, 34–35

Microsoft 365 groups

archiving/unarchiving teams, 27–28

expiration policies, 27–28

guest settings, 33

naming policies, 28–29

policy configuration, 25–29

undeleting groups, 30–31

team templates, 23–25

update policies 31

live experiences

configuring

guest users, 37–38

settings, 96–97

policies, 97

M

managing

access reviews, 148–151

app store customization, 155

audio-conferencing, 108–109

Azure AD access review for guests, 40–43

channels, Microsoft Teams, 84–85

chat experiences, 77

channels (Microsoft Teams), 84–85

email, integration, 87–88

external access (federation), 81–83

external sharing, SharePoint/OneDrive for Business, 89–90

messaging policies, 78–81

private channels, 86–87

collaboration experiences, 77

channels (Microsoft Teams), 84–85

cloud files, 91

email, integration, 87–88

external access (federation), 81–83

external sharing, SharePoint/OneDrive for Business, 89–90

messaging policies, 78–81

private channels, 86–87

device tags, 57–58

device updates, 58–59

email, integration, 87–88

endpoints

configuration profiles, 56–57

device tags, 57–58

device updates, 58–59

firmware updates, 58–59

Microsoft Teams deployments, 55–56

MTR, 59–60

external access (federation), 81–83

firmware updates, 58–59

life-cycle management/governance, 23

meeting experiences, 91

conference bridges, 97–98

configuring, settings, 92–93

live experiences, configuring settings, 96–97

live experiences, policies, 97

Meeting policies, 94–96

memberships in teams, 142

access reviews, 148–151

dynamic memberships, 145–147

team roles, 142–143

user management, 142–145

org-wide apps, 151–152

org-wide teams, 139–140

phone systems, 111

auto attendants, 116–119

call park policies, 119

call queues, 113–116

caller ID policies, 120–121

calling policies, 119–120

Health Dashboard for Direct Routing, 121–123

resource accounts, 111–113

privacy levels, teams, 138–139

resource accounts, 111–113

service numbers, 103–104

team templates, 23–25

update policies, 31

users in teams, 142–145

voice settings, 108–109

media optimization, network configurations, 21–22

meeting experiences, 91

conference bridges, 97–98

configuring settings, 92–93

guest users, configuring for, 37–38

live experiences

configuring settings, 96–97

policies, 97

Meeting policies, 94–96

migrations

app preferences, 8–9

planning, 8–9

troubleshooting, 8–9

Meeting policies, 94–96

memberships in teams, managing, 142

access reviews, 148–151

dynamic memberships, 145–147

team roles, 142–143

user management, 142–145

messaging

guest user options, configuring, 38–39

policies, configuring, 78–81

Microsoft 365

group creation

archiving/unarchiving teams, 29–30

exceptions, 26

expiration policies, 27–28

guest settings, 33

licensing requirements, 26

naming policies, 28–29

policy configuration, 25–29

undeleting groups, 30–31

usage reports, 62–63

Microsoft Teams

admin roles, assigning, 45–46

channels, 84–87

Coexistence modes, 2–5

configuration profiles, 56–57

deployments, 55–56

device tags, 57–58

guest settings, 35–36

MTR, configuring, 59–60

network settings, configuring, 12–22

private channels, 86–87

rollouts, assessing/identifying with Teams Advisor, 10–12

SfB migrations

Coexistence modes, configuring, 10

meetings, app preferences, 8–9

meetings, planning, 8–9

meetings, troubleshooting, 8–9

notifications, 8–9

upgrades, 5–7

usage reports, 61–62

migrating from SfB to Microsoft Teams, Coexistence modes, 2, 5

configuring, 10

controlling, 3

Islands (Default), 3, 5

setting with PowerShell, 4

setting with TAC, 3–4

SfBOnly, 2

SfBWithTeamsCollab, 2

SfBWithTeamsCollabAndMeetings, 3

Teams Only Coexistence mode, 3

types of (overview), 2–3

users with multiple Coexistence modes, 5

meetings

app preferences, 8–9

planning, 8–9

troubleshooting, 8–9

notifications, 8–9

upgrades, 5–6

AADConnect, 7

paths (overview), 5–6

SfBH, 7

monitoring

call quality

Call Analytics, 63–65

CQD, 63–65

Power BI, 67–68

service usage, 60–61

Microsoft 365 usage reports, 62–63

Microsoft Teams usage reports, 61–62

MTR (Microsoft Teams Rooms), configuring, 59–60

N

naming policies, 28–29

Network Planner

accessing, 16

Microsoft Team deployments, 13–14

projected impacts, determining, 16

reports

creating, 15

generating, 15–16

networks

bandwidth capacities, 12–13

building plans, 14–15

configuring, 12–13

connectivity requirements, 19–21

custom personas, 13–14

DSCP settings, 22

media optimization, 21–22

network readiness, 17–19

planning deployments, 13–16

ports, 19–21

projected impacts to Microsoft Teams, 16

protocols, 19–21

readiness, assessing, 17–19

reports

creating, 15

generating, 15–16

notifications, migrating from Skype for Business (SfB) to Microsoft Teams, 8–9

O

OneDrive for Business, external sharing, 89–90

Open Federation, SfBH, 7

optimizing

call quality, 63–65, 67–68

Call Analytics, 63–65

media in network configurations, 21–22

ordering phone numbers, 101–102

organizational-level sharing settings, SharePoint, 34–35

organizations, Coexistence modes, 10

org-wide apps, managing settings, 151–152

org-wide teams, managing, 139–140

P

permissions

policies, apps, 153–154

team permissions, guest user configurations, 36–37

personas, custom, 13–14

phone numbers, 99

audio-conferencing, 108–109

dynamic emergency policies, 109–110

emergency addresses, 105–106

ordering, 101–102

PSTN, connectivity solutions, 99–100

service numbers, 103–104

user numbers, 106–108

voice settings, 108–109

phone systems, 111

auto attendants, 116–119

call park policies, 119

call queues, 113–116

caller ID policies, 120–121

calling policies, 119–120

Health Dashboard for Direct Routing, 121–123

resource accounts, 111–113

planning

meetings, migrations and, 8–9

network deployments, 13

building plans, 14–15

custom personas, 13–14

projected impacts to Microsoft Teams, 16

reports, creating, 15

reports, generating, 15–16

policies

apps (applications), 151–152

call park policies, 119

caller ID policies, 120–121

calling policies, 119–120

DLP policies, 51–52

dynamic emergency policies, 109–110

expiration policies, 27–28

information barrier policies, 53–54

live experiences, 97

Meeting policies, 94–96

messaging policies, 78–81

Microsoft 365 groups

archiving/unarchiving teams, 27–28

configuring, 25–29

expiration policies, 27–28

naming policies, 28–29

naming policies, 28–29

packages, teams, 140–142

permission policies, apps, 153–154

retention policies, 47–48

setup policies, apps, 154–155

update policies, configuring/managing, 31

ports, network configurations, 19–21

Power BI, 67–68

PowerShell, Coexistence modes, setting, 4

privacy

data, 62

levels of, teams, 138–139

private channels, Microsoft Teams, 86–87

profiles, configuration, 56–57

projected impacts to Microsoft Teams, network deployments, 16

protocols, network configurations, 19–21

PSTN (Public Switched Telephone Networks), connectivity solutions, 99–100

Q

quality of calls

Call Analytics, 63–65

CQD, 63–65

Power BI, 63–65

Quality of Service (QoS), 22

DSCP settings, recommended, 22

media optimization, network configurations, 21–22

queues, call, 113–116

R

readiness of networks, assessing, 17–19

recommended DSCP settings, 21–22

removing

guest users, 40

user phone numbers, 106–108

reports

network deployments

creating reports, 15

generating reports, 15–16

usage reports

Microsoft 365, 62–63

Microsoft Teams, 61–62

resource accounts, managing, 111–113

resources (existing), upgrading to teams, 135–138

retention policies, 47–48

reviewing team member access, 148–151

rooms, MTR management, 59–60

routing, Health Dashboard for Direct Routing, 121–123

S

SDN, best practices, 23

security

admin roles, assigning, 45–46

alerts, creating, 53

DLP policies, 51–52

information barrier policies, creating, 53–54

sensitivity labels, 48–51

sensitivity labels, 48–51

service numbers, managing, 103–104

service usage, monitoring/analyzing, 60–61

call quality

Call Analytics, 63–65

CQD, 63–65

Power BI, 67–68

usage reports

Microsoft 365, 62–63

Microsoft Teams, 61–62

setting up. See configuring

setup policies, apps, 154–155

SfB (Skype for Business), Microsoft Teams migration

Coexistence modes, 2–5, 10

meetings

app preferences, 8–9

planning, 8–9

troubleshooting, 8–9

notifications, 8–9

upgrades, 5–7

SfBH (Skype for Business Hybrid), 7

SfBO (Skype for Business Online), end-of-life, 1, 8

SfBOnly Coexistence mode, 2

SfBWithTeamsCollab Coexistence mode, 2

SfBWithTeamsCollabAndMeetings Coexistence mode, 3

SharePoint

external sharing, 89–90

organizational-level sharing settings, 34–35

sharing (external), SharePoint/OneDrive for Business, 89–90

storage, cloud files, 91

T

TAC (Teams Admin Center)

Coexistence modes, setting, 3–4

device updates, 58–59

firmware updates, 58–59

update policies, configuring/managing, 31

tags, device, 57–58

team templates

creating/managing, 23–25

duplicating, 25

editing, 25

teams

app policies, 151

org-wide apps, 151–152

permission policies, 153–154

setup policies, 154–155

app store, customizing, 155

creating, 129–135

existing resources, upgrading, 135–138

memberships, managing, 142

access reviews, 148–151

dynamic memberships, 145–147

team roles, 142–143

user management, 142–145

org-wide apps, managing settings, 151–152

org-wide teams, managing, 139–140

policy packages, 140–142

privacy levels, 138–139

Teams Administrators

Global Administrators and, 46

roles, 46

Teams Advisor

deploying, 11–12

Microsoft Teams rollouts, assessing/identifying, 10–12

Teams Only Coexistence mode, 3

TeamsUpgradePolicy, Coexistence modes, 3

templates, team

creating/managing, 23–25

duplicating, 25

editing, 25

troubleshooting meetings, 8–9

U

unarchiving/archiving teams, 27–28

undeleting groups, 30–31

updates

device updates, 58–59

firmware, 58–59

upgrading

existing resources to teams, 135–138

to Microsoft Teams, 5–6

AADConnect, 7

paths (overview), 6

SfBH, 7

usage reports

Microsoft 365, 62–63

Microsoft Teams, 61–62

users

Coexistence modes, configuring, 10

guest users, 143

AAD external collaboration settings, 32

authentication, 45

Azure AD access, 40–44

configuring, 32

live experiences, 37–38

meetings, 37–38

messaging options, 38–39

Microsoft 365 group guest settings, 33

Microsoft Teams guest settings, 35–36

removing, 40

team permissions, 36–37

managing in teams, 142–145

phone numbers, 106–108

V - Z

voice settings, managing, 108–109