AUTHOR

Patricia Carr, Ph.D.

41 East Crystal Drive

Oakmont, PA 15139

Tel: 412.828.2448

Email: [email protected]

Patricia Carr has more than 15 years of experience in organization development, human resources, and communication. She has conducted organizational and leadership assessments and has designed and delivered training in a broad range of topics including leadership, communication, and process design. Dr. Carr has taught courses at the University of Pittsburgh, Duquesne University, and LaRoche College. She also is a freelance writer and has published articles in T+D, The Wall Street Journal's National Business Employment Weekly, and CareerJournal.com, among others.

Manager, ASTD Press

Mark Morrow

[email protected]

Associate Editor, ASTD Press

Tora Estep

[email protected]

Contributing Editor

Stephanie Sussan

Editorial Consultant

Lisa Haneberg

Copy Editor

Ann Bruen

Production Design

Kathleen Schaner

Infoline is a real got-a-problem, find-a-solution publication. Concise and practical, Infoline is an information lifeline written specifically for trainers and other workplace learning and performance improvement professionals. Whether the subject is a current trend in the field, or tried-and-true training basics, Infoline is a complete, reliable trainer's information resource. Infoline is available by subscription and single copy purchase.

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For help or inquiries about your subscription, please contact Customer Care at 1.800.628.2783/1.703.683.8100 (international).

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Infoline (ISSN 87559269) is published monthly by the American Society for Training & Development, 1640 King Street, Alexandria, VA 22314. The subscription rate for 12 issues is $89 (for ASTD national members) and $129 (for nonmembers). Periodicals postage paid at Alexandria, Virginia. POSTMASTER: Send address changes to Infoline, P.O. Box 1443, Alexandria, VA 22313-2043. Claims for replacement of subscription issues not received must be made within three months of the issue date. Copyright © 2006 Infoline and ASTD. All rights reserved. No part of this work covered by the copyright hereon may be reproduced or used in any form or by any means—graphic, electronic, or mechanical, including photocopying, recording, taping, or information storage and retrieval systems—without the express written permission of the publisher. Material appearing on pages 15-16 is not covered by the copyright and may be reproduced and used at will.

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