- Cover
- Title Page
- Copyright
- Dedication
- Acknowledgments
- Special Acknowledgments
- PART I: If You're Not Racist, What's the Problem? The Biggest Mistakes People (and Businesses) Make
- Chapter 1: This Book Is for Everyone, but Especially White Readers
- HOW DID WE GET HERE?
- THIS BOOK IS A STARTING POINT TO A MORE INCLUSIVE WORKPLACE
- Chapter 2: You're Not Racist, but You Have Blind Spots
- WHY BIAS MATTERS IN BUSINESS
- JUSTIFYING YOUR DECISIONS AND ACTIONS
- NOTE
- Chapter 3: The High Cost of Bias: Why All-White or Mostly White Businesses Make Less Money
- ADDRESSING THE AGING SKIER PROBLEM
- ADDRESSING THE LACK OF DIVERSITY ISSUE
- SIGNS THAT YOUR BUSINESS MAY BE MISSING OUT ON OPPORTUNITIES
- Chapter 4: The Business Case for Diversity
- GROUPTHINK CAN BE POISON TO YOUR BUSINESS
- DIVERSITY IS THE REMEDY
- NOTE
- Chapter 5: The Excuses People Use to Avoid Doing Anything about Diversity
- NOTE
- Chapter 6: Well-Intentioned Things White People Say That Are Hurtful or Offensive to Others
- Chapter 7: Why Your Diversity, Equity, and Inclusion Efforts Haven't Done the Job
- HEARING ABOUT RACISM FROM THE HORSE'S MOUTH
- IF YOUR DE&I EFFORTS AREN'T GETTING THE JOB DONE, YOU'RE NOT ALONE
- NOTE
- PART II: How to Talk about Race at Work
- Chapter 8: How to Talk about Race in Helpful and Positive Ways: Do's and Don'ts
- HOW TO TALK ABOUT RACE WHEN—EEK!—IT IS SO HARD!
- WHAT TO SAY, WHAT NOT TO SAY, AND WHY
- HOW TO HANDLE FRICTION OR CONFLICT IN CONSTRUCTIVE WAYS
- HOW TO RECOVER WHEN YOU'VE BLOWN IT
- NOTE
- Chapter 9: Answers to Tough Employee Questions and Racist Remarks
- THE MOST COMMON QUESTIONS AND COMMENTS MADE BY EMPLOYEES RESISTANT TO DE&I CHANGE
- WHAT TO DO IF EMPLOYEES MAKE RACIST COMMENTS OUTSIDE OF WORK
- Chapter 10: Where to Start When You Don't Know Where to Start: Eight Steps to Making Progress on DE&I
- THE STARTING METHOD
- NOTES
- PART III: Making Diversity, Equity, and Inclusion Real
- Chapter 11: How to Build Business Relationships with People Different Than You
- WHAT TO DO IF YOU DON'T KNOW ANY PEOPLE OF COLOR
- WHY CONTACT WITH PEOPLE WHO ARE DIFFERENT THAN YOU MATTERS
- NOTE
- Chapter 12: What to Do If You See or Hear Casual Racism or Sexism at Work
- COLLECTIVE GUILT IS CORROSIVE
- OVERCOMING THE BYSTANDER EFFECT
- Chapter 13: Recruiting and Interviewing Diverse Candidates
- HOW TO STOP “PICTURING” YOUR IDEAL CANDIDATE AND ESTABLISH OBJECTIVE CRITERIA
- HOW TO REWRITE JOB DESCRIPTIONS TO REMOVE BIAS
- HOW TO FIND DIVERSE TALENT
- HOW TO INTERVIEW DIVERSE CANDIDATES
- NOTE
- Chapter 14: Mentoring, Networking, and Checking In: Three Big Ways You Can Help Your Diverse Employees Succeed
- MENTORING
- NETWORKING
- CHECKING IN
- PART IV: Lead Your Colleagues, Customers, Partners, and Employees
- Chapter 15: The Leader's Role: Guiding and Setting the Example
- IF YOU'RE A WHITE MALE IN A LEADERSHIP ROLE, YOU CAN CREATE CHANGE MORE THAN ANYONE AND MORE THAN YOU REALIZE.
- IT'S TIME TO WALK THE TALK AND LEAD BY EXAMPLE
- HOW TO GUIDE YOUR EMPLOYEES WHEN HORRIBLE, RACIST THINGS HAPPEN IN THE WORLD
- NOTES
- Chapter 16: Reducing Tokenism and Bias: Give Your Diverse Employees and Suppliers a Genuine Seat at the Table
- AVOIDING TOKENISM IN HIRING
- AVOIDING TOKENISM IN DEVELOPMENT AND PROMOTIONS
- NOTE
- Chapter 17: Dealing with Naysayers and Derailers
- NAYSAYERS
- DERAILERS
- Chapter 18: You're Not Finished. Keep Trying. Keep Evolving.
- Appendix: Helpful Terms and Resources
- Index
- End User License Agreement
To Liliana Ramírez, for all the brilliant insights from your brilliant mind.
To JB, for hanging in there with me on this. Again.
And to George.
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