2.1 Re-designing public services
3.1 Commercialisation of public services
4.1 Public service reform – Jamaica
4.2 Public service reform – Bhutan
4.3 Public service reform – United Kingdom
5.1 Public-private partnerships and decision making
5.2 Health sector decision making and negotiated order
7.1 Financial forecasting in public services
7.2 Traditional overhead costing versus ABC: the cost differences
7.3 The use of ABC in the hospital sector to improve resource use
7.4 Patient-level costing in health
7.5 Course and programme costing in higher and further education
8.1 Operational decisions and relevant costing
9.1 Financial versus economic evaluation
9.2 Pricing and unfair competition in public services
10.1 Budget prioritisation in social care
11.1 VFM and preventative services for children and families
13.1 Improving performance through eliminating bottlenecks
13.2 Big Data Analytics (BDA) and fire risk assessment and prevention