Index

AICPA Code of Ethics. See American Institute of Certified Public Accountants Code of Ethics

Altruism, 78

American Bar Association Model Rules of Professional Conduct, 83

American Institute of Certified Public Accountants (AICPA) Code of Ethics, 83

American Nurses Association Code of Ethics, 83

Apple’s FaceTime, 121

Arbitration, 116

Attractive conflict, 98

Avoidance style, for conflict management, 105

Baby Boomers, 40–45

Barnard, Chester I., 3

Barriers, for MC

educational levels, 40

gender, 39–40

generational differences, 40–45

language, 39

physical or psychological, 38–39

Bell Telephone Company, 35

Blogs, 122

Bridgegate scandal, 111

Business communication, 6

Business meetings, 129

decision making and follow-up, 132

multicultural, 132–133

participation, 131–132

preparation, 129–131

virtual, 133–134

Certified public accountant (CPA), 84

Chick-fil-A, 73

Chromatics, 34

Chronemics, 31–32

Cisco’s Telepresence, 134

CMM. See Communicate to Motivate Model

CNN, 121

Codes of ethics, 72, 83–84

Coercive power, 55–56

Communicate to Motivate Model (CMM), 7–12

Communication

barriers. See Barriers

competency, 14, 25

context, 50–51

definition of, 2, 3–4

e-mail, 111

in formal networks, 64–65

group, 26, 27

in informal networks, 65–68

intercultural, 26, 28

interpersonal, 26–27

intrapersonal, 26

organizational, 27

policies, 16–17

process improvement, 46–47

supportive, 58

in teams, 17–22

technology. See Communication technology

types of, 6–7

Communication technology

beneficial uses of, 120–124, 128

for business meetings. See Business meetings

defined, 119

improper uses of, 124–128

Compaq, 59

Competency, for managers, 14–15

Conflict, 97. See also Conflict resolution

attractive, 98

personal, 98

procedural, 100

psychological, 98–101

social, 98–101

substantive, 98

unattractive, 98

Conflict resolution, 101–104

cultural elements in, 107–116

in FedEx, 107

influence strategies, 104–105

steps to successful, 117

styles, 105–107

Consequentialism, 72

Context, defined, 49

Controlling, managerial function, 7

Corporate communication, 6

Corporate culture, 50. See also Organizational culture

CPA. See Certified public accountant

Cultural appropriation, 29–31

Culture, definition of, 50

Customer service, 12

Cyber bullying, 124

Damore, James, 125–126

Decision making, 61, 91, 132

Decision theory, 72, 85–86

Deming, W. Edwards, 3

Deontology, 73

Devil’s advocacy, 103

Dialectic inquiry, 103

Distributive style, for conflict management, 105–106

Downward communication, 65

Drucker, Peter F., 4

E-mail communication, 111

ECPA. See Electronic Communications Privacy Act

Egoism, 77–78

Electronic Communications Privacy Act (ECPA), 124

Empire approach, for ethics, 80–81

Epistemology, 78

Ethical decision-making model, 91

Ethical issues, in MC

consequentialism, 72

decision theory, 72

deontology, 73

guidelines, 90–94

Hobby Lobby, SCOTUS rules in favor of, 74–75

Loving versus Virginia, 76

moral philosophy, 77–80

teleology, 73–74

utilitarianism, 75–77

whistleblowing, appropriate time for, 84–90

Ethics, 78. See also Ethical issues

codes of, 83–84

far right versus far left, 81–82

international, approaches for, 80–81

personal, 80–83

societal, 80–83

Evergreen State College, groupthink at, 102–103

Expert power, 54–55

Facebook, 120–122

Facial expressions, 34

“Fake news,” 121

Far left versus far right, 81–82

Far right versus far left, 81–82

Fayol, Henri, 3

Federal Arbitration Act, 116

Federal Bureau of Investigation, 93

Federal Wiretap Act, 124

FedEx, conflict management in, 107

Feedback, 45–46, 56

Follett, Mary Parker, 3, 4

Foreign-country approach, for ethics, 80–81

Formal networks, 64–65

Gen Xers, 40–45

Gen Zers, 41–45

General Motors (GM), 66, 113

Global approach, for ethics, 80–81

Global mindset, 108

GM. See General Motors

Google, 125–126

Group communication, 26, 27

Groupthink, 20, 101

devil’s advocacy for, 103

dialectic inquiry for, 103

at Evergreen State College, 102–103

Hacking, 125

Haptics, 33–34

Hewlett-Packard (HP), 59

Hidden hierarchy, cultural network of, 66–68

Hobby Lobby, SCOTUS rules in favor of, 74–75

Horizontal communication, 65

HP. See Hewlett-Packard

Hypernorms, 79

IBM, 16

jamming at, 122

Informal networks, 65–68

Information overload, 15

Information sharing and retrieval, generational difference in, 44

Instagram, 121

Integrative style, for conflict management, 106

Interconnection approach, for ethics, 80–81

Intercultural communication, 26, 28

Internet

abuse, 127

for job search process, 122–123

Interpersonal communication, 26–27

Interpretable consequences, and negotiation errors, 114

Intrapersonal communication, 26

Jamming, 122

JAMS program, 16

Jonestown Massacre, 51

Lateral communication. See Horizontal communication

Leaders power, 51

coercive, 55–56

expert, 54–55

legitimate, 55

referent, 51–54

reward, 55

Leadership, defined, 51

Leading, managerial function, 7

Legitimate power, 55

LinkedIn, 121, 123

Locus of control, 91–92

Loving versus Virginia, 76

Machiavellianism, 91–92

Macroenvironment components, in MC process

organizational culture, 35–37

situational context, 37

Mainstream media (MSM), 52, 121

Management

definition of, 2

theories, 2–3

Managerial communication (MC). See also Communication; Managers

communication technology, 119–135

conflict resolution, 97–118

decision making by tier, 12–15

definition of, 2

ethical issues, 71–95

formal networks, 64–65

informal networks, 65–68

leaders power. See Leaders power

levels of, 26–34

macroenvironment components, 35–37

microenvironment components, 37–46

nature of, 1–23

nonverbal barriers, 31–34

organization communication climate, 56–60

organizational culture. See Organizational culture

origins of, 2–7

role of, 5–6

Managerial leadership, 51

Managers

competency for, 14

as effective communicators, 4–5

interpersonal communication skills, 9–11

Machiavellianism for, 91–92

media richness, 103–104

Mayo, Elton, 3

MC. See Managerial communication

Mediation, 113–116

Metaphysics, 78

Microenvironment components, in MC process

barriers, 38–45

channel, 38

decoding, 38

destination, 38

encoding, 37

feedback, 45–46

information source, 37

Microsoft, 66

Millennials, 40–45

Monochromic culture, 31–33

Moral philosophy, 77–80

Motivation, 9–12

MSM. See Main stream media

Multicultural business meetings, 132–133

National Commission for Health Education Credentialing, Inc. Code of Ethics, 83

National Security Agency (NSA), 90

National Society of Professional Engineers (NSPE) Code of Ethics for Engineers, 83

Negotiation, 111–113

errors and interpretable consequences, 114

at General Motors, 113

Nonverbal barriers, for MC, 31–34

NSA. See National Security Agency

NSPE Code of Ethics for Engineers. See National Society of Professional Engineers Code of Ethics for Engineers

Obama, Barack, 121

OCC. See Organization communication climate

Oculesics, 33

Olfactics, 33

Organization communication climate (OCC), 56–60

Organizational communication, 6, 27

Organizational culture, 35–37, 60–61

layers of, 61–63

Organizational rules, for conflict resolution, 110–111

Organizing, managerial function, 7

Ouchi, William, 3

Pentagon, 126

Personal conflicts, 98

Personal ethics, 80

versus societal ethics, 81–82

Personal values, 80

Personality traits, 115

Philosophy, 77

Pinterest, 121

Planning, managerial function, 7

Polychronic culture, 32–33

Procedural conflict, 100

Proxemics, 33

Psychological conflict, 98–101

challenges of, 99–100

Referent power, 51–52

and rhetorical skills, 52–54

Religious Freedom Restoration Act (RFRA), 74

Reward power, 55

RFRA. See Religious Freedom Restoration Act

Rhetorical skills, and referent power, 52–54

Science, technology, engineering and math (STEM), 125–126

Scientific management, 2, 3

SCOTUS. See Supreme Court of the United States

Sears, 122

Shannon, Claude E., 35

Simon, Herbert, 3

Skype, 121, 134

Smartphones, 122, 123

“Sniff test,” 72

Social conflict, 98–101, 115

Social justice warriors (SJWs), 29–30, 81

Social media, 17, 120–121

Societal ethics, 80

versus personal ethics, 81–82

Societal values, 80

Stakeholders, 60

STEM. See Science, technology, engineering and math

Strategic ambiguity, 94

Substantive conflicts, 98

Supreme Court of the United States (SCOTUS), 74–75

Taylor, Frederick W., 2–3

Team

communication in, 17–19

defined, 18

development phases, 19–22

formal, 18

informal, 18

Team-based management approach, 18

Technology abuses, 125–127

Teleology, 73–74

Texting, 119, 126

Theory X, 2

Theory Y, 2–3

Theory Z, 3

Titan, rise and fall of, 59

Traditionalist, 40–45

Trump, Donald, 52–54, 121

Trust, 19, 56, 57, 80, 104, 115, 116

Twitter, 66, 120–122

Unattractive conflict, 98

Unethical behavior, reasons for, 84–85

Unethical decisions, 71–72

Unified diversity, 94

Upward communication, 64

U.S. Department of Transportation, 119

Utilitarianism theory, 75–77

Virtual business meetings, 133–134

Virtual teams, 21–22

Voice-over-Internet-Protocol (VoIP), 121

VoIP. See Voice-over-Internet-Protocol

Weber, Max, 3

Western philosophy, 78

Whistleblower, 86–90

Whistleblowing, appropriate time for

bribery, 85–86

ethical dilemmas, 84–85

kickbacks, 85–86

whistleblower, 86–90

WorldCom, 89

WikiLeaks, 126

Wimba, 134

Woodward, Joan, 3

WorldCom, whistleblower at, 89

YouTube, 121