Acquisitions, 67–68

Age, 28–29

Assaults, 74–76

Autonomy, 38, 43, 85, 147, 153, 167–168, 180, 182

Behaviour, changes in, 17–18, 20, 176

Behaviour, modeling desired, 178–179

Boredom, 162, 175, 177–178

Boreout, 39

Burnout, classification, 14

Burnout, definition, 5–8

Burnout, determining cause, 197

Burnout, dimensions, 6–8

Burnout, environmental factors, 37–49

Burnout, individual factors, 28–37

Burnout, measurement, 9, 93–99

Burnout Measure, 96–97

Copenhagen Burnout Inventory, 97–98

Maslach Burnout Inventory (MBI), 84, 86, 94, 95–96, 97, 98, 99, 201

Maslach Burnout Inventory-Human Services Survey (MBI–HSS), 95

Maslach Burnout Inventory-Educatory Survey (MBI–ES), 95, 96

Maslach Burnout Inventory-General

Survey (MBI–GS), 96, 97

Oldenburg Burnout Inventory, 98–99

Shirom-Melamed Burnout Questionnaire, 99

Burnout, organizational factors, 37–19

Burnout, socio-demographic factors, 28–37

Burnout, studies and research, 81–89

Burnout, symptoms, 2, 7, 8, 10, 11, 12, 15–21, 39, 94, 104, 151

Career counseling, 201–202

Commitments, re-evaluating, 160–161

Community, 170–171, 182–184

Control, 9, 14, 31, 32, 36, 38, 41–44, 63, 83, 130, 144, 146–147, 153, 155–156, 160, 167–169, 179, 180–181

Control, supervision and, 168–169

Coping, 2, 9, 21, 28, 99, 152–153, 178, 194, 196, 200

Cynicism, 6–8, 19, 45, 96

Delegation of work, 157–158

Depersonalization, 6–10, 19, 21, 28, 31, 34, 41, 45, 46, 84, 86, 94, 95, 97, 98, 107, 170, 171

Depression, 2, 4, 11–13, 16, 43, 107, 137, 138, 139, 141, 142, 143, 205

Derailment, career, 152, 195

Diagnostic and Statistical Manual of Mental Disorders (DSM–IV), 14, 15, 112, 137

Eating, 163, 164–166

Electronic product licensing, 69–73

Packaged content, 70–71

Restrictions on use, 71–72

Multiplicity of platforms, 72

Cost, 73

Employee assistance programs, 194, 201

Employers, burnout prevention and, 174–187

Environment, physical, 41–42

Equal pay, 140–141

European Union, 124

Exercise, 153, 165–166, 200, 202, 204

Exhaustion, emotional/mental, 6–9, 15, 16, 19, 21, 31, 34, 38, 40, 41, 43, 45, 46, 84, 86, 94, 95, 96, 97, 98, 99, 107, 139, 164, 170, 171, 183, 185, 201, 204

Expectations, 6, 14, 30, 36–37, 177, 200, 206

Experience, years of, 28–29

Fairness, 172, 176, 184–185

Feelings, accepting, 205–206

Feelings, changes in, 18–19

Food, healthy, 164–165

Freudenberger, Herbert, 5–6, 200

Gender, 28, 32–34, 35–36, 61–62, 137–147, 164

Gender, career advancement, 140

Gender, mental health and, 141–143

Gender, physical health and, 143

Gender, work-related stress and, 141–147

Greene, Graham, 5

Hardiness, 31–32

Health, changes in, 18–19

Home-work interference, 34–36

Hours of work, 36, 140, 142, 145, 154–156, 158, 178, 181, 204

Human services, 21, 30, 94, 95, 96, 97, 40–41

Ineffectiveness, 8

International Statistical Classification of Diseases and Related Health Problems (ICD–10), 15

Interruptions, electronic, 159–160

Jackson, Susan E. 6, 94

Jobs, changing, 207–208

Law and burnout

Americans with Disabilities Act (ADA), 122–123

Canada, courts and tribunals, 106–109

Canada, legislation, 109

Canada, law and stress, 109–116

Canadian Charter of Rights and Freedoms, 110, 111, 113, 115

Duty of care, 113, 125–126, 128, 129

Government Employees Compensation Act, 109, 113–114

Hatton v. Sutherland and other Appeals, 126–130

Negligence, 113, 126

Occupational Safety and Health Act (OSHA), 122

Plesner v. British Columbia (Hydro and Power Authority), 110

United States, courts and tribunals, 116–118

United States, legislation, 118–119

United States, law and stress, 119–123

United Kingdom, courts and tribunals, 123–124

United Kingdom, legislation, 124

United Kingdom, law and stress, 124–130

Walker v. Northumberland County Council, 124–126

Zorn-Smith v. Bank of Montreal, 108

Leadership style, 47–48, 63–64

Leadership, laissez–faire, 48

Leadership, transactional, 48

Leadership, transformational, 48

Librarianship as a profession, 60–61

Librarianship, death of, 57–58

Library closures and short–staffing, 64–67

Locus of control, 32

Marital status, 32–33

Maslach, Christina, 6, 94, 107

Morale, low, 10, 16, 21, 38, 167, 178

Organizational fit, 176–177

Personality, 8, 29–32, 175

Post-traumatic stress disorder (PTSD), 104, 106, 107, 110, 115, 116, 117, 124

Power imbalance in the employment relationship, 105–106

Reciprocity, 45–46

Recovery, 193–208

Reduced personal accomplishment, 6, 8, 9, 11, 19, 21, 45, 94–97

Relaxation, techniques, 166, 204

Resilience, increasing, 163–164

Reward, 6, 9, 11, 13, 14, 39, 43, 48, 169–170, 181–182

Role ambiguity, 42–43, 84

Role conflict, 42–43, 84

Routine, breaking, 162–163

Sabbaticals, 179–180, 204

Sleep, 7, 10, 12, 15, 20, 39, 161, 163, 164, 165, 166, 204

Social comparison, 47

Social support, 38, 39, 42, 44–45, 145, 169, 170, 198–199

Stress, 2, 3, 4, 7, 11, 13–14, 15, 16, 21, 27, 31, 32, 33, 34, 35, 38, 39, 40, 41, 42, 43, 44, 45, 47, 48, 82–83, 104, 106, 109–116, 119–123, 124–130, 137, 137–147, 151, 152, 153, 154, 158, 159, 160, 161, 162, 163, 164, 165, 166, 150, 171, 175, 176, 177, 178, 179, 180, 181, 182, 186, 194, 196, 197, 198, 199, 200, 202–203, 207

Stress diary, 197

Stress, sources of

Image and status, 59–62

Gender, 61–62

Poor management, 62–64

Declining budgets, staffing, 64–67

Declining budgets, acquisitions, 67–68

Print versus electronic materials, 69–73

Violence and nuisances, 74–76

Lack of control/autonomy, 85

Lack of intellectual stimulation, 87

Therapist, finding a, 199–201

Thinking, changes in, 19–20

Time management, 154–162

Time, wasted, 39–40

Time, scheduling personal, 160

Underwork, 39–40, 177–178

Vacations, 161–162, 178, 179

Values, 172–174, 185–186

Work, conflict, 42

Work, physical risks, 41–42

Work, type of, 40–41

Workers' compensation, 105, 109–115, 117, 118, 119–122, 131

Work-home interference, 34–36

Work-life balance, 34–36, 139–140

Workload, 2, 9, 27, 37–39, 43, 85, 154–167, 169, 177–187

World Health Organization, 10