This chapter was about how to set yourself and your team up for success in any project that you tackle. The CRISP-DM process is put forward as a flexible and comprehensive framework in order to facilitate the softer skills of communication and influence. Each process step and the tasks in each step were enumerated. More than that, the commentary provides some techniques and considerations to help in the process execution. By taking heed of the process, you can indeed become an agent of positive change to any organization.

The other item put forth in this chapter was an algorithm flowchart; a cheat sheet to help in identifying the proper techniques to apply in order to solve the business problem. With this foundation in place, we can now move on to applying these techniques to real-world problems.