Table of Contents
1.2 What are User Experience Metrics?
1.5 New Technologies in UX Metrics
1.6 Ten Myths about UX Metrics
2.1 Independent and Dependent Variables
2.5 Relationships Between Variables
2.7 Presenting your Data Graphically
3.3 Choosing the Right Metrics: Ten Types of Usability Studies
Chapter 4. Performance Metrics
Chapter 5. Issue-Based Metrics
5.1 What is a Usability Issue?
5.4 Analyzing and Reporting Metrics for Usability Issues
5.5 Consistency in Identifying Usability Issues
5.6 Bias in Identifying Usability Issues
Chapter 6. Self-Reported Metrics
6.1 Importance of Self-Reported Data
6.5 Using Sus to Compare Designs
6.7 Other Types of Self-Reported Metrics
Chapter 7. Behavioral and Physiological Metrics
7.1 Observing and Coding Unprompted Verbal Expressions
7.4 Stress and Other Physiological Measures
Chapter 8. Combined and Comparative Metrics
8.3 Comparison to Goals and Expert Performance
10.1 Net Promoter Scores and the Value of a Good User Experience
10.2 Measuring the Effect of Feedback on Fingerprint Capture
10.3 Redesign of a Web Experience Management System
10.4 Using Metrics to Help Improve a University Prospectus
10.5 Measuring Usability Through Biometrics
Chapter 11. Ten Keys to Success
11.2 Don’t Wait to be Asked to Measure
11.3 Measurement is Less Expensive than You Think
11.7 Speak the Language of Business