ABC model, 78
Action
consequences of, 80–81
plan, 32–33
Activators, 79
examples of, 79
Alignment survey, 21
Balanced scoreboard, 12–15
Balanced strategy
assessment tool, 10
balanced scoreboard, 12–15
creation of, 7–8
development process, 7–8
innovative strategy, 10
key elements, 8–9
principles, 8–10
survey guidelines, 10–11
Behavior concerns
agreement confirmation in, 37
description, 79–80
desire in, 37
feelings expression in, 37
negative results, 37
new benefits, 37
undesirable, 36–37
Business case, 110
Code of conduct, 31–32
examples of, 32
Collaboration
culture in, 59
defined, 3
group model of, 67–68
plan of action, 73
professional, 19
Collaborative survey, 71–72
Communication, 23–24
in leadership system, 3
survey, 49
in survey guidelines, 10
Conceptual model, 65
Confidentiality, 117–118
Consequence
of action, 80–81
impact evaluation, 86–87
probability, 85–86
type of, 85
types
positive reinforcement, 82–83
punishment, 81–82
Cooperation
action plan development, 39
brainstorm solution, 38–39
needs identification for conflict, 38
Creativity
box ideas, 122–123
facilitator, 121
“out of the box” ideas, 123–124
play time creation, 121–122
project plan development, 125
Culture, customer satisfaction, 13
Decision making
confirmation bias, 63
framing of, 63
short-term emotion, 64
Emotional quotient, 26–27
Employee satisfaction, 12–13, 19
Ethics, encouragement
balanced, 46
action plan, 49
communication survey, 48–49
high principles, high wealth, 46
trust creation, 46–48
defined, 41
economic system, 42–43
ethical compass, 43–45
nomadic, 45
principled, 45
Feedback
data based, 91
effective, 90
measurement, 90
negative, 92
performance, 91–92
positive, 92
verbal, 92–93
visual, 93–94
Flexible leadership
description, 97–100
plan of action, 100
Friendly persuasion
agreement, closing of, 40
benefits of, 40
features of, 40
needs classification, 40
Gantt Charts, 114
Goal attainment celebration, 76–77
Group collaboration model, 67–68
Group empowered model, 68–69
Group involved model, 65–66
Innovation
critical element of, 7
culture, 43
defined, 4
encouraging, 59
linking strategy, 19
measurement, 90
opportunity sources, 102
purposeful work, 105
simple, 103
standard setter, 103–104
strategy, 11
talent, 105
Leadership approach
advantages of, 68
collaborative survey, 71–72
conceptual model, 65
group collaboration model, 67–68
group empowered model, 68–69
group involved model, 65–66
plan of action, 73
skill sets determination, 70–71
Leadership system
behavior change in, 4–5
collaboration in, 3
communication in, 3
innovation in, 4
motivation in, 3–4
Linking strategy, 19–21
Management
project. See Project management
traditional, 1–2, 4
Meeting agenda, 31
Meeting evaluation, 33
Motivation
defined, 3–4
of staff, 69
survey of, 99
Negative feedback, 92
Open climate
brain storming guidelines, 57–58
consensus, reaching, 60
steps for, 61–62
creative concepts, 59–60
environment, 60–61
facilitator dictation
free heeling, 56
Round Robin, 56–57
slip method, 57
fear for blame, 52–55
approach problems, 54
being human, 55
responsibility for mistakes, 54
Open questions, 25–26
Organizational design, 18–19
Outcome data, 13
Plan of action, 22, 73
for change, 100
for collaboration, 73
for communication survey, 48–49
conflict to cooperation, 38
development, 39
for implementing solutions, 52
for innovation, 32–33
for resolving issue, 52–53
workforce, 22
Positive feedback, 4, 28, 92
Process data, 13
Productivity, 15, 52
Profit
margin, 9
team for making, 66
Project. See also Project management
goals, 111–112
planning, 110–111
structure, 107–108
Project management, 97–98, 108
Quick response to change, 48
Reinforcement
guidelines, 87–89
intangible positive, 87
tangible positive, 87
Rephrase, 27
Silence, 28
Staff meeting, 29–30
Staff organization
options for, 17
organizational design, 18–19
Strategic alignment, 8–10
Technology challenges, 119
Traditional management, 1–2
21st-century leadership, 2–3
behaviors, 80
innovation strategy, 10
Verbal feedback, 92–93
Wikipedia report, 102
Work plan. See also Project
action Plans, 114
approval process, 114–115
communicate, 115
evaluate, 115
work breakdown structure, 112–113