Murhy, Herta and Herbert Hildebrandt. Effective Business Communications, 6th ed., McGraw-Hill, New York, 1991.
“Calling Mission Control,” Training and Development, August 1997, pp. 9–10.
Mintzberg, Henry. “The Manager's Job: Folklore and Fact,” Harvard Business Review (1990): 68(2), March/April, pp. 163–177.
Gayeski, Diane, and Jennifer Majka. “Untangling Communication Chaos: A Communicator's Conundrum for Coping with Change in the Coming Century,” Communication World, 13(7), September 1, 1996.
Ibid.
Seligman, Daniel. “On Bushspeak,” Fortune, August 13, 1990, p. 119.
Kulish, Nicholas. “Still Bedeviled by Satan Rumors, P&G Battles Back on the Web,” The Wall Street Journal, September 21, 1999, p. B1.
Naughton, Keith with Joan Raymond, Ken Shulman, and Diane Struzzi. “Cyberslacking,” Newsweek, November 29, 1999, pp. 62–65.
Crossen, Cynthia. “Blah, Blah, Blah: The Crucial Question for These Noisy Times May Just Be 'Huh?'” The Wall Street Journal, July 10, 1997, p. B1.
Ibid.
Lancaster Hal, “It's Time to Stop Promoting Yourself and Start Listening,” The Wall Street Journal, June 10, 1997, p. B1.
Yale Ditty on Benno Schmidt, New York Times Magazine, 1992.
Morgenson, Gretchen. “Barbie Guru Stumbles: Critics Say Chief's Flaws Weigh Heavily on Mattel,” The New York Times, November 7, 1999.
Kiechel, Walter. “How to Escape the Echo Chamber,” Fortune, June 18, 1990, pp. 12–13.
Freire, Paulo. Pedagogy of the Oppressed (revised edition, first published in 1970). Continuum Publishing, New York, 1994, p. 71; cited in Dixon, Nancy. Perspectives on Dialogue. Center for Creative Leadership, Greensboro, NC, 1996, p. 6.
Rogers, Carl and F. Roethlisberger. “Barriers and Gateways to Communication,” Harvard Business Review, November–December, 1991.
Miller, Gerald R. and Mark Steinberg. Between People. Science Research Associates, Inc., 1975.
Robbins, Stephen and Phillip Hunsaker. Training in Interpersonal Skills: Tips for Managing People at Work. Prentice Hall, Upper Saddle River, NJ, 1989.
Meyer, Peter. “So You Want the President's Job,” Business Horizons, January–February 1998, pp. 2–6.
Ibid.
Bell, Chip, and Ron Zemke. “On-Target Feedback,” Training, June 1992, pp. 36–44.
Hequet, Marc. “Giving Good Feedback,” Training, September 1994, pp. 72–76.
Barnes, Louis. “Managing Interpersonal Feedback,” Harvard Business School Note 483027, 1989.
Ashford, Susan and Gregory Northcraft. “Conveying More (or Less) than We Realize: The Role of Impression-Management in Feedback Seeking,” Organizational Behavior and Human Decision Processes (1992): Vol. 53, pp. 310–334.
Johnson, Spencer and Kenneth Blanchard. The One-Minute Manager. Berkeley Publishing Group, Berkeley, 1993.
Barnes, Louis B. “Managing Interpersonal Feedback,” Harvard Business Review, 1982; Clawson, James. Some Principles of Giving and Receiving Feedback. Darden Graduate Business School Foundation, Charlottesville, VA, 1989.
Hequet, Marc. “Giving Good Feedback,” Training, September 1994, pp. 72–76.
Bell, Chip, and Ron Zemke. “On-Target Feedback,” Training, June 1992, pp. 36–44.
Ng, Michael. “Effective Feedback Skills for Trainers and Coaches,” HRFocus, July 1994, p. 7.
Ashford, Susan and Gregory Northcraft. “Conveying More (or Less) than We Realize: The Role of Impression-Management in Feedback Seeking,” Organizational Behavior and Human Decision Processes (1992): Vol. 53, pp. 310–334.
Ibid.
Barnes, Louis B. “Managing Interpersonal Feedback,” Harvard Business Review, 1982; Clawson, James. Some Principles of Giving and Receiving Feedback. Darden Graduate Business School Foundation, Charlottesville, VA, 1989.
Larson, Erik and Jonathan King. “The Systematic Distortion of Information: An Ongoing Challenge to Management,” Organizational Dynamics, 22(3), Winter 1996, pp. 49–61.
Birnbaum, Jeffrey. “Ex-Chief of Staff Ponders Clinton Woes and Urges Advisors to Stand Up to Boss, The Wall Street Journal, May 27, 1993.
Kiechel, Walter. “How to Escape the Echo Chamber,” Fortune, June 18, 1990, pp. 12–13.
Ibid.
Bartolome, Fernando. “How to Get Bad News, Too,” Executive Female, May/June 1994, pp. 15–18.
Fulk, Jane and Sirish Mani. “Distortion of Communication in Hierarchical Relationships,” 1974b.
Kiechel, Walter. “How to Escape the Echo Chamber,” Fortune, June 18, 1990, pp. 12–13; Bartolome, Fernando. “How to Get Bad News, Too,” Executive Female, May/June 1994, pp. 15–18; “Nobody Trusts the Boss Completely, Now What?” Harvard Business Review, 67(2), March/April 1989, pp. 135–143.
The Working Communicator. Publication of Japan Airlines, New York, NY, undated.
Kennedy, Jim and Anna Everest. “Put Diversity in Context,” Personnel Journal, September 1991, pp. 50–54.
Ibid.
Tannen, Deborah. You Just Don't Understand: Women and Men in Conversation. Ballentine Books, New York, 1990.
Ibid.
Craig, Holly. Gender Differences in Language. Communicative Disorders Clinic Publication, Ann Arbor, MI, 1991.
Ibid.
Crossen, Cynthia. “Blah, Blah, Blah: The Crucial Question for These Noisy Times May Just Be 'Huh?'” The Wall Street Journal, July 10, 1997, p. B1.
Sapir, Edward. Selected Writings of Edward Sapir in Language, Culture, and Personality. David Mandelbaum (ed.), University of California Press, Berkeley, 1963; cited in Martyna, Wendy. “Beyond the He/Man Approach: The Case for Nonsexist Language,” Signs: Journal of Women in Culture and Society (1980): 5(3), pp. 482–492.
Tannen, Deborah. “The Power of Talk: Who Gets Heard and Why,” Harvard Business Review, September–October, 1995, pp. 139–148.
Bem, Sandra and Daryl Bem. “Does Sex-Biased Job Advertising Aid and Abet Sex Discrimination?” Journal of Applied Social Psychology (1973): 3(1), pp. 6–18.
Martyna, Wendy. “Beyond the He/Man Approach: The Case for Nonsexist Language,” Signs: Journal of Women in Culture and Society (1980): 5(3), pp. 482–492.
Daily, Bill and Miriam Finch. “Benefiting from Nonsexist Language in the Workplace,” Business Horizons, March–April 1993, pp. 30–34.
The material for the figure was developed from a variety of sources including Daily, Bill and Miriam Finch. “Benefiting from Nonsexist Language in the Workplace,” Business Horizons, March–April 1993, pp. 30–34; Munter, Mary. Business Communication: Strategy and Skill. Prentice Hall, Upper Saddle River, NJ, 1986; Murphy, Herta and Herbert W. Hidebrandt. Effective Business Communications, 6th ed., McGraw-Hill, New York, 1991; Lentz, Richard. “Job Aids: A Checklist for Non-sexist Writing,” Performance and Instruction Journal, 1984, p. 13.
Martyna, Wendy. “Beyond the He/Man Approach: The Case for Nonsexist Language,” Signs: Journal of Women in Culture and Society (1980): 5(3), pp. 482–492.
Conger, Jay. “The Necessary Art of Persuasion,” Harvard Business Review, May–June 1998, pp. 85–95.
Daily, Bill and Miriam Finch. “Benefiting from Nonsexist Language in the Workplace,” Business Horizons, March–April 1993, pp. 30–34.
Murphy, Herta A. and Herbert Hildebrandt. Effective Business Communications, 6th ed., McGraw-Hill, New York, 1991, pp. 79–80.
Daily, Bill and Miriam Finch. “Benefiting from Nonsexist Language in the Workplace,” Business Horizons, March–April 1993, pp. 30–34.
Munter, Mary. Business Communication: Strategy and Skill. McGraw-Hill, New York, 1987.
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Conger, Jay. “Inspiring Others: The Language of Leadership,” The Academy of Management Executive, February 1991, pp. 31–45.
Washington, James M. (ed.). A Testimony of Hope: The Essential Writings and Speeches of Martin Luther King, Jr. Harper: San Francisco, 1986, pp. 217–220.
Conger, Jay. “Inspiring Others: The Language of Leadership,” The Academy of Management Executive, 5(1), February 1991, pp. 31–45.
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Zempke, Ron. “Storytelling: Back to a Basic,” Training, March 1990, pp. 44–50; Conger, Jay. “Inspiring Others: The Language of Leader-ship,” Academy of Management Executive, 5(1), February 1991, pp. 31–45.
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Bell, Chip. “The Trainer as Storyteller,” Training and Development, September 1992, pp. 53–56.
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Many of the following ideas are from Bell, Chip. “The Trainer as Storyteller,” Training and Development, September 1992, pp. 53–56.
Ibid.
Iacocca, Lee with William Novak. Iacocca: An Autobiography. Bantam Books, 1984.
McGregor, Ian and John Holmes. “How Storytelling Shapes Memory and Impressions of Relationship Events Over Time,” Journal of Personality and Social Psychology (1999): 76(3), pp. 403–419; citing Shank, Roger, and Robert Abelson. “Knowledge and Memory: The Real Story,” in Robert J. Wyer, Jr. (ed.) Advances in Social Cognition, Vol. 8, Erlbaum: Hillsdale, NJ, 1985, pp. 1–86.
Zempke, Ron. “Storytelling: Back to a Basic,” Training, March 1990, pp. 44–50.
Boje, David. “Stories of the Storytelling Organization: A Postmodern Analysis of Disney as 'Tamara-Land',” Academy of Management Journal (1995): 38(4), pp. 997–1036.
Pink, Daniel. “Report from the Future: What's Your Story,” Fast Company, January 1999, pp. 32–34.
Borden, Mark. “Thinking about Tomorrow,” Fortune, November 22, 1999, p. 170.
“Storm Warning,” Training and Development, November 1999, pp. 38–43.
Ibid.
“A Wide Net,” The Wall Street Journal, December 7, 1999, p. R6.
“Storm Warning,” Training and Development, November 1999, pp. 38–43.
Murray, Alan. “Trying to Make the World Safe for E-Commerce,” The Wall Street Journal, November 29, 1999, p. A1.
“A Wide Net,” The Wall Street Journal, December 7, 1999, p. R6.
Ibid.
Stepanek, Marcia with Steve Hamm. “When the Devil Is in the E-Mails,” Business Week, June 8, 1998, pp. 72–74.
Veiga, John and Kathleen Dechant. “Wired World Woes: www.help,” Academy of Management Executive (1997): 11(3), pp. 73–86.
“Paperless Office?” Training and Development, November 1999, p. 31.
Veiga, John and Kathleen Dechant. “Wired World Woes: www.help,” Academy of Management Executive (1997): 11(3), pp. 73–86; citing Juliet Schorr. The Overworked American. Basic Books, New York, 1992.
Gundling, Ernest. “How to Communicate Globally,” Training and Development, June 1999, pp. 28–31.
“A Special News Report about Life on the Job—and Trends Taking Shape There,” The Wall Street Journal, December 21, 1999, p. A1.
“Updata,” Training Magazine, 1999.
Training and Development, December 1996, p. 7.
Abernathy, Donna, “Seven Ways to Work Smarter On-line,” Training and Development, June 1999, p. 20.
Ibid.
Stepanek, Marcia with Steve Hamm. “When the Devil Is in the E-Mails,” Business Week, June 8, 1998, pp. 72–74.
Gross, Neil. “Innovations,” Business Week, October 25, 1999, p. 95.
Ellet, Bill. “Can't Beat 'em? Play with 'em,” Training and Development, November 1999, p. 84.
Schrage, Michael. “The Tangled Web of E-Deception,” Fortune, September 27, 1999, p. 269.
Gayeski, Diane, and Jennifer Majka. “Untangling Communication Chaos: A Communitator's Conundrum for Coping with Change in the Coming Century,” Communication World, 13(7), September 1, 1996.
Young, Mary and James Post. “Managing to Communicate, Communicating to Manage: How Leading Companies Communicate with Employees,” Organizational Dynamics, Summer 1993, pp. 31–43.
Ibid.
Fox, Justine. “How New Is the Internet, Really?” Fortune, November 22, 1999, pp. 174–180.
