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Part II: Evaluation in Action: Case Studies on the Evaluation of Soft Skills Programs
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Part II: Evaluation in Action: Case Studies on the Evaluation of Soft Skills Programs
by Jack Phillips, Patti Phillips, Rebecca Ray
Proving the Value of Soft Skills
Cover
Title Page
Copyright
Contents
Preface
Part I: The ROI Methodology: A Credible Approach to Evaluating Soft Skills Programs
Chapter 1. The Soft Skills Challenge
Chapter 2. Why Evaluation Matters
Chapter 3. Align to Business Results
Chapter 4. Design Evaluation From Input to Impact
Chapter 5. Collect Data
Chapter 6. Isolate the Effects of the Program
Chapter 7. Convert Data to Monetary Values
Chapter 8. Identify Intangibles, Capture Costs, and Calculate ROI
Chapter 9. Use Results in Creative Ways
Part II: Evaluation in Action: Case Studies on the Evaluation of Soft Skills Programs
Chapter 10. Measuring ROI in Competency-Based Interviewing Training
Chapter 11. Transitioning From College to Corporate Program: An ROI Impact Study
Chapter 12. Combining Motivational Forces to Deliver Team Performance and a Positive ROI
Chapter 13. Measuring ROI for Emerging Leaders Development Program
Chapter 14. ROI Evaluation of a Coaching Culture Institutionalization Project
Chapter 15. Measuring ROI in Coaching for Sales Managers
Chapter 16. Measuring ROI in Leadership Development
References
Index
About ROI Institute
About the Authors
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Chapter 9. Use Results in Creative Ways
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Chapter 10. Measuring ROI in Competency-Based Interviewing Training
Part II
Evaluation in Action: Case Studies on the Evaluation of Soft Skills Programs
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