1. Adrian Burr and Mal Owen, Statistical Methods for Software Quality, Thomson Computer Press, 1996, 453 pp.

2. Alexis Leon, Enterprise Resource Planning .

3. Anderson, Sweeney, and Williams, An Introduction To Management Science: Quantitative Approaches to Decision Making, West Publishing Company, MN, 1994.

4. Andrew Webb, Statistical Pattern Recognition, Arnold Publishers.

5. Anita D. Carleton et al., Software measurement For DoD Systems; Recommendations For Initial Core Measures, Carnegie Mellon University, 1996.

6. Anita D. Carleton and Mark C. Paulk, Statistical Process Control for Software Tutorial, Carnegie Mellon University, 1997.

7. Armand V. Feigenbaum, Total Quality Control, McGraw-Hill International Editions, 1991.

8. Armstrong A. Takang and Penny A. Grubb, Software Maintenance Concepts and Practice, International Thomson Computer Press, London, 1996.

9. Barbara Kitchenham, Software Metrics — Measurement for Software Process Improvement, NCC Blackwell, 1996.

10. Barry W. Boehm et al., Software Cost Estimation with COCOMO II, Prentice Hall, Englewood Cliffs, New Jersey, 2000.

11. Bechtold T. Richard, Improving the Software Process through Process Definition and Modeling, International Thompson Computer Press, Boston, 1996.

12. Bruno, G., Model-Based Software Engineering, Chapman and Hall, 1995.

13. C. Stevenson, Software Engineering Productivity: A Practical Guide, Chapman & Hall, 1995.

14. Cem Kaner et al., Testing Computer Software, Comdex Computer Publishing Pvt. Ltd.,
New Delhi, 2000.

15. Chris Chapman and Stephen Ward, Project Risk Management — Process, Techniques and Insights, John Wiley & Sons Ltd., England,1997.

16. Crosby B. Philip, Quality Is Free: The Art of Making Quality Certain, McGraw-Hill, New York, 1979.

17. Dale H. Besterfield, Carol Besterfield-Michna, Glen H. Besterfield, and Mary Besterfield- Sacre, Total Quality Management, Prentice Hall, Englewood Cliffs, New Jersey, 1995.

18. David S. Linthicum, Enterprise Application Integration.

19. Edward Kit, Software Testing in the Real World: Improving the Process, Addison Wesley, England, 1995.

20. Elaine M. Hall, Managing Risk: Methods For Software Systems Development, Addison- Wesley Longman, Inc., Canada,1998.

21. Fenton E. Norman and Martin Niel, Software Metrics: Road Map, CSD QM&WC, London, August 2000.

22. Forrest W. Breyfogle III, Implementing Six Sigma, John Wiley and Sons, 1999.

23. Fowler, Roger, Understanding Language: An Introduction To Linguistics, Routledge & Kegan Paul, London, 1974.

24. G. Gordon Schulmeyer and James I. McManus, Total Quality Management for Software, International Thompson Publishing, 1997–98.

25. G. Winfield Treese and Lawrence C. Stewart, Designing Systems For Internet Commerce, Pearson Education Asia Pte. Ltd., UK, 2000.

26. Genichi Taguchi, Introduction to Quality Engineering: Designing Quality into Products and Processes, Asian Productivity Organization, Tokyo, 1986.

27. George D. Robson, Continuous Process Improvement, Macmillan, 1991.

28. George Eckes, The Six Sigma Revolution, John Wiley and Sons, New York, 2001.

29. Gerald V. Post and David L. Anderson, Management Information Systems, Solving Business Problems with Information Technology.

30. Gopal K. Kanji and Mike Asher, 100 Methods for Total Quality Management, Response Books, New Delhi, 1996.

31. Gopal K. Kanji and Mike Asher, Total Quality Management Process, Productivity (India) Pvt. Ltd., Madras, 1995.

32. Ivar Jacobson et al., Software Reuse Architecture: Process and Organization for Business Success, Pearson Education Asia Pte. Ltd., 2000.

33. Ivar Jacobson et al., The Unified Software Development Process, Addison Wesley Longman Inc., USA, 2000.

34. J.M. Juran, Juran on Quality by Design: The New Steps for Planning Quality into Goods and Services, The Free Press, New York, 1992.

35. James A. O’Brien, Management Information Systems, Managing Information Technology in the E-Business Enterprise.

36. James F. Peters and Witold Pedrycz, Software Engineering An Engineering Approach, John Wiley & Sons, New York, 2000.

37. James Herzleb, Anita Carleton, James Rozum, Jane Siegel, and David Subrow, Benefits of CMM-Based Software Process Improvement: Initial results, Carnegie Mellon University, 1996.

38. Jeffrey A. Hoffer, Joey F. George, and Joseph S. Valacich, Modern System Analysis and Design.

39. Jennifer Gremba and Chuck Myers, The IDEALSM Model: A Practical Guide for Improvement, Bridge Issue 3, SEI Publication, 1997.

40. John A. McDermid, Software Engineer’s Reference Book, Butterworth Heinemann, London, 1991.

41. John Gaffney et al., Software Measurement Guidebook, International Thompson Computer Press, Boston, 1995.

42. K. Ishikawa, What Is Total Quality Control? The Japanese Way, Prentice Hall, Englewood Cliffs, New Jersey, 1985.

43. Kaner Cem, Rethinking Software Metrics, STQE , March/April 2000.

44. Karl E. Wiegers, A Software Metrics Primer, Software Development, July 1999.

45. Karl E. Wiegers, Software Requirements, WP Publishers & Distributors Pvt. Ltd., Ban-galore, 1999.

46. Kenny and Anthony, Managing Software: The Businessman’s Guide to Software Development, Blackwell Scientific Publications, Oxford, 1989.

47. Kieron Conway, Software Project Management, Dreamtech Press, New Delhi, 2001.

48. Lawrence H. Putnam and Ware Myers, Expert Metrics Views, Cutter Information Group, 2000.

49. Mary Shaw et al., Software Architecture — Perspectives on an Emerging Discipline, Prentice Hall Inc., Englewood Cliffs, New Jersey, 1996.

50. Mordechai Ben-Menachem and Garry S. Marllis, Software Quality, International Thomson Publications, London, 1997.

51. NASA, Software Engineering Program — Software Measurement Guide Book, 1995. 52. Norman E. Fenton and Shari Lawrence Pfleeger, Software Metrics — A Rigorous and Practical Approach, Thomson Computer Press, 1996.

53. Pankaj Jalote, An Integrated Approach To Software Engineering, Springer-Verlag, New York, 1991.

54. Peter Kulik, Software Metrics: State of the Art — 2000, KLCI , December 2000.

55. Peter S. Pande, Robert P. Neuman, and Roland R. Cavanagh, The Six Sigma Way, McGraw-Hill, 2000.

56. Philip B. Crosby, Quality without Tears: The Art of Hassle-Free Management, McGraw- Hill, New York, 1984.

57. Pieter Adriaans and Dolf Zantinge, Data Mining, Addison-Wesley, 2000.

58. Ram Bansal ‘Vigyacharya’, Information System Analysis and Design, New Age Inter-nation (P) Limited.

59. Richard I. Levin and David S. Rubin, Statistics for Management, Prentice Hall, Englewood Cliffs, New Jersey, 1997.

60. Rivkin and Ryan, Eds., Literary Theory: An Anthology, Blackwell Publishers, Massachusetts, 1998.

61. Robert E Park, Wolfhart B. Goethert, and William A. Florac, Goal – Driven Software Measurement – A Guidebook, SEI Publications, 1996.

62. Robert E. Park, Anita D. Carleton, and William A. Florac, Practical Software Measurement: Measuring for Process Management and Improvement, SEI Publications, 1997 63. Robert Schulthesis and Mary Sumner, Management Information Systems.

64. Robins, R.H., General Linguistics: An Introductory Survey, Longman, London, 1964.

65. Roger S. Pressman, Software Engineering A Practitioner’s Approach, McGraw Hill International Edition, NY, 2001.

66. Ronald L. Iman, A Data Based Approach to Statistics, International Thomson Publishing, 1994.

67. S.C. Gupta and V.K. Kapoor, Fundamentals of Mathematical Statistics, Sultan Chand and Sons, New Delhi, 1970.

68. Sam Anahory et al., Data Warehousing In The Real World a Practical Guide For Building Decision Support Systems, Pearson Education Asia Pte. Ltd, UK, 2000.

69. Sami Zahran, Software Process Improvement, Addison-Wesley, Reading, MA, 1998 70. Saussure, Ferdinand de, Cours de lingustique generale (1916), translated by Wade Baskin as Course In General Linguistics, New York 1959.

71. Sim, Stuart, The Routledge Companion to Postmodernism, Routledge Taylor & Francis Group, London, 2001.

72. Software Productivity Consortium, Improving The Software Process Through Process Definition and Modeling, Thomson Computer Press, 1996.

73. Stephen Grey, Practical Risk Assessment For Project Management, John Wiley & Sons Ltd, England, 1995.

74. Swapna Kishore and Rajesh Naik, Software Requirements Estimation, Tata McGraw-Hill Publishing Company Ltd., New Delhi, 2001.

75. Thomas Pyzdek, The Six Sigma Handbook – A Complete Guide for Greenbelts, Black-belts, and Managers at All Levels, McGraw-Hill, New York, 2001.

76. Thomas Thelin, Controlling quality in software inspections using Control Charts, 2000.

77. Trevor L Young, The Handbook of Project Management – A Practical Guide to Effective Policies and Procedures, Institute of Directors, 2002.

78. V.S. Janakiraman & K. Sarukesi, Decision Support System.

79. W.E. Deming, Out of the Crisis, Massachusetts Institute of Technology, Cambridge, 1986.

80. W.A. Shewhart, Economic Control of Quality of Manufactured Product, Van Norstrand Company, New York, 1931.

81. Walker Royce, Software Project Management, Addison Wesley Longman, Reading, MA, 1998.

82. Watts S. Humphrey, A Discipline for Software Engineering, SEI Series in Software Engineering, Addison-Wesley, 1995.

83. Watts S. Humphrey, The Software Quality Profile, Software Engineering Institute, CMU Pittsburgh, PA.

84. Wendir R. Bukowitz and Ruth L. Williams, The Knowledge Management Field Book. 85. William A. Florac, Software Quality Measurement: A Framework for Counting Problems and Defects, Carnegie Mellon University, 1996.

86. William E. Perry, Effective Methods for Software Testing, John Wiley & Sons, New York, 2000.

87. T.L. Woodings (1995) A Taxonomy of Software Metrics, Software Process Improvement Network (SPIN), Perth, Australia.