Table of Contents
Chapter 1: The necessary business development and planning
Chapter 2: Leadership and change management
Case study: the unsuccessful involvement
Voices from practitioners: Maria Hugosson Bygge
Chapter 3: Competitive intelligence
Demands on individuals and organisations
Voices from practitioners: Charlotte Håkansson
Chapter 4: Business concept and information strategies
Voices from practitioners: Helena Vallo
The annual cycle of the business plan
Case: the annual planning process
The content of the business plan
Voices from practitioners: Jette Guldborg Petersen
Chapter 6: Strategic goals, measurement and evaluation
Voices from practitioners: Katarina Kristoffersson
Chapter 7: Implementation of strategic decisions
Case: from Tetra Pak Library to Technology Intelligence
Brainstorming with relation matrix
Unbiased review of the business: a workshop