Solve Problems

Although I’ve found 1Password to be extremely reliable in the years I’ve used it, occasionally things go wrong. So, I want to close the book with a few brief pieces of advice about solving problems in 1Password.

Don’t Panic

The first thing I want to say—notice the large, friendly letters—is that if something appears to be wonky, you shouldn’t freak out. I know a number of the folks who work for AgileBits, and I’d interacted with them numerous times as a customer before I started writing about their software. I’m here to tell you, they pay attention to customers.

If you have a problem that isn’t solved in this chapter, and for which you can’t find a solution on the 1Password support site—and especially if you’re on the verge of panicking—feel free to contact the AgileBits support department. A real live human being will read your message, take it seriously, and recommend steps to solve your problem.

If your query is less pressing, you may first want to peruse the AgileBits Support Forum, where thousands of 1Password users hang out and try to help each other with questions and problems—and yes, the AgileBits support staff hangs out there too!

Troubleshoot Common Mac Problems

A few other issues pertaining to the Mac version of 1Password appear to be FAQs, so let me address them here:

• 1Password mini not working in browsers: If the 1Password mini app on a Mac works on its own but behaves weirdly (or not at all) in your browser, the cause might be an antivirus app. Try disabling the antivirus app and see if the problem disappears.
• Launcher utilities unable to see 1Password bookmarks: Make sure you have the latest version of your launcher utility (such as Alfred, LaunchBar, or Quicksilver). Then go to 1Password > Preferences > Advanced, and select Enable 3rd Party App Integrations. Flip back to Launcher Utilities for more details.
• Clipboard utilities behaving incorrectly: Read Clipboard Managers for a discussion of this problem.
• 1Password mini flaking out: If 1Password mini starts acting erratically for any reason, open the main 1Password app and choose Help > Troubleshooting > Restart 1Password mini to restart it. That usually fixes the problem.

If you’re having another sort of problem, you can search for answers in the 1Password knowledge base; choose Help > Frequently Asked Questions.

One final troubleshooting tip: AgileBits has a standalone Mac diagnostic app called 1Password Troubleshooting. It can generate an extensive report about your computer that will help AgileBits techs solve your problems, and it includes a few maintenance functions. To read about and download this app, choose Help > Troubleshooting > Troubleshooting Utility.