APPENDIX A
Preparing for Difficult Conversations
What Happened
|
STORIES |
IMPACT/INTENT |
CONTRIBUTION |
|
What is my story (e.g., information, experience, rules)? |
My intentions |
What did I contribute to the problem? |
|
|
Impact on me |
|
|
What is their story? |
Their intentions |
What did they contribute? |
|
|
Impact on them |
|
Feelings
What feelings underline my attributions and judgments?
Identity Issues
How does what happened threaten my identity? What is at stake for me about me?
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