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Accenture, 6, 59–60, 117
Allen, Charlene, 180–82
Alsop, Ron, 43
Amazon.com, 111, 201, 217
American Express, 179
Army, U.S., 139–41, 225
AT&T, 168–69, 174
authenticity, 2, 152, 172, 220–21
leadership and, 186–87, 190, 203, 220
social recruiting and, 96–97, 103, 105, 114
workplace engagement and, 75, 77, 79, 83–84, 90–91
Baby Boomers, 2–3, 17–19, 44–48, 54–67, 73–74, 100, 115–16, 122, 213, 228, 233, 249
leadership and, 191–93, 200, 209–10, 253
social learning and, 155, 179–81
Bell Canada, 8, 129, 134–36, 139, 144, 242
Best Buy, 33, 209, 214, 227, 242
social recruiting of, 96–97
Black, Dan, 106–7
blogs, 47, 59–60, 64, 77, 253
forces shaping future workplace and, 24–25, 30–31, 34
HR and, 239, 245, 250
leadership and, 185–86, 220–21, 245
microblogging and, 93, 103, 107, 175
social learning and, 155, 160, 174–75, 178, 221–22
social recruiting and, 93, 96, 103, 107, 111, 218
2020 workplace predictions and, 218, 220–22, 225, 232
über-connectivity and, 122–24, 126, 128, 130–31, 137–42, 144, 147–49, 151–52, 239
Blue Shirt Nation, 33
brands, 10, 28, 30, 35, 48–49, 63
HR and, 236, 238, 244–46, 252
leadership and, 203, 244–45
social media and, 123–27, 129, 146, 148, 151–52
social recruiting and, 98–99, 103, 105–10, 113, 118–19
2020 workplace predictions and, 214, 219, 225, 229, 231–32
workplace engagement and, 72–75, 77, 79–84, 88–91
Breaking Through (Thomas and Gabarro), 228
Brinkley, Cindy, 168–69, 174
British Airways, 146
Brokaw, Tom, 45
Brostrom, Jonathan, 140–41
Brown, John Seely, 34
Brunozzi, Simone, 111
BT, 177–79
Burson-Marsteller, 5, 204–5
Butler, Peter, 177–79
Caldwell, William B., 139–40
Campbell, Joe, 176–77
Campbell, Robert, 136–38, 157
Cancalosi, Bob, 199–200
Carson, Brandon, 163–64
CDM, 180–82
Cerner Corporation, 121, 129, 136–39, 157
Chambers, John, 194–95, 198, 244
Chase, Michele, 204–5
China, 1, 17, 22–23, 27, 102, 108, 115, 233
Christensen, Murray, 129–30
CIGNA, 89
Cisco Systems, 5, 8, 13, 76, 185–86, 188, 194–99, 244
collaboration, 2, 5, 7, 9, 63, 96–97, 118, 233, 238–39, 244, 252
forces shaping future workplace and, 20, 23, 30–32, 34–35, 37–39
leadership and, 186–89, 194–98, 200–201, 203, 206, 209–10, 224–25
social learning and, 155, 159–61, 166–68, 221
social media and, 123–24, 127–28, 130, 132–34, 136–37, 142–43, 151–52
2020 workplace predictions and, 213, 219, 221–25, 227, 231
workplace engagement and, 75–76, 79, 83, 90
Coluzzi, Catherine, 117
communication, 7, 156, 168
forces shaping future workplace and, 20, 25–27, 30, 35–36, 39
generational issues and, 41, 43–45, 47, 55, 61–64, 67–68
HR and, 239, 247–49
leadership and, 186, 194, 203–4, 220
social media and, 122–23, 128–30, 132, 134–37, 139, 141–45, 148, 150–51, 239
social recruiting and, 94–97, 103, 106–8, 111–13, 217
2020 workplace predictions and, 213, 217, 220, 222, 229, 231
workplace engagement and, 72, 75, 81, 84–85, 90
competency-based learning, 158–59, 161–68, 173–76
competition, competitiveness: forces shaping
future workplace and, 16, 32, 35, 38, 40
generational issues and, 43, 54
HR and, 3–4, 235–36, 243, 245, 254
leadership and, 210, 221
social learning and, 154–56, 169, 182
social media and, 127, 146–47, 149
social recruiting and, 106, 116
2020 workplace predictions and, 216, 220–21, 228
workplace engagement and, 78, 87
context-based learning, 157–59, 168–73, 176–80
contract jobs, 231–32
Cook, Scott, 32, 88
corporate app stores, 230
corporate social responsibility (CSR), 5, 53, 106, 127, 189, 227–28, 236, 238–39
reputation and, 86–89
in shaping future workplace, 35–37, 40
workplace engagement and, 74–75, 79–80, 86–89
Coupland, Douglas, 48
Cronin, Kate, 114–15
Danko, James, 43
Deloitte LLP, 5, 8, 61–62
social learning at, 161, 165–68, 180
social recruiting of, 98–104, 113, 118–19, 217, 229
demographics, 3, 6, 16–20, 39–41, 44–45, 90, 95, 99, 122, 193
Deutsch, Karl, 243
Diageo, 65
digital workplace, 24–26
diversity, 40–44, 90, 228–29, 233
generational issues and, 41–44, 64–67
HR and, 236, 246
education, 4–5, 146
forces shaping future workplace and, 14–15, 27–28, 38
generational issues and, 41, 43–45, 50–55, 57, 66–68
HR and, 236, 239, 241, 243–45, 249, 251, 253–54
leadership and, 188, 191, 199–201, 203–10, 253
lifelong learning and, 225–26
social media and, 130, 132, 134, 136–38, 142–44, 149, 151–52
social recruiting and, 94, 98–102, 104–7, 114–16, 119
2020 workplace predictions and, 213–14, 216, 223, 229, 231–33
workplace engagement and, 74–76, 78, 82, 87–90
Elkeles, Tamar, 84–86
EMC, 109–10, 118–19, 217
Emens, John, 42–43
Erickson, Tammy, 116
Ernst & Young (E&Y), 35, 37, 98, 105–8, 113, 118, 217
ethnicity, 17, 19–20, 39–40, 229, 233
Evans, Tom, 206–9
executives, 2, 5, 48, 63
forces shaping future workplace and, 16, 18, 21, 23
HR and, 237, 239, 247–48
leadership and, 185–86, 188, 190–91, 194–98, 201–5, 209, 224, 248
social learning and, 156–57, 164–69, 172, 174–76, 180–82
social media and, 130, 132, 136–38, 150, 239
social recruiting and, 94, 100, 108
2020 workplace predictions and, 213, 216, 220–21, 224, 228, 231
workplace engagement and, 71, 76–78, 81, 84–85
experiential learning, 159, 168–70
Facebook, 1, 8, 131, 137, 214, 251
forces shaping future workplace and, 14, 18, 21, 28, 34
generational issues and, 46, 49–50, 52, 55–57, 59, 64, 67
in social recruiting, 94–96, 98, 102–3, 105–8, 110, 113, 117–18, 217–18, 253
über-connectivity and, 121–24, 146–47, 151
Fernandez, Dunia, 100–101
Fernandez, Manny, 104
Fitzpatrick, Garret, 39
Ford, Pat, 204–5
Friedland, Rachel, 113
Frito-Lay, 103
Fugere, Brian, 103–4
gaming, 33–34, 155, 162–64, 183, 213, 221–22, 224
Gardner, David, 164–65
General Electric (GE), 188, 199–201
generations, 2–8, 37–68, 129
communication and, 41, 43–45, 47, 55, 61–64, 67–68
forces shaping future workplace and, 16–19, 27, 37–40
leadership and, 63, 185, 189–94, 200, 204, 206, 209–10
management and, 41, 50, 60, 63–66, 68, 190–93
workplace engagement and, 72–74, 76–80, 82, 86–87
“Generations @ Work, The,” 51, 53–60, 181, 192
on desired employer characteristics, 73–74, 87
on workplace features, 76–79
Generation 2020, 3, 18–19, 44–45, 52–55, 67, 224, 226, 228, 233
Generation X, 7, 44–45, 48–49, 55–65, 67, 213, 228, 233
forces shaping future workplace and, 18–20
leadership and, 191–93, 200, 209–10
social learning and, 180–81
workplace engagement and, 73–74, 77
globalism, globalization, 1, 3, 5–7, 9, 90–91, 231–33
forces shaping future workplace and, 17, 21–24, 30, 35–37, 39–40
generational issues and, 41, 53–55, 67
HR and, 236–39, 246, 251, 254–55
leadership and, 187, 189, 192–93, 199–200, 204, 206
social learning and, 153, 160, 181–82
social media and, 122, 127–28, 130, 132–33, 239
social recruiting and, 95–96, 98, 105, 107–12, 115, 118–19
2020 workplace predictions and, 214–17, 219, 222, 225–26, 228–29, 231
workplace engagement and, 71, 76, 87–88, 91
Gnoso, 93–94
Goldman Sachs, 87–88
Goldsmith, Marshall, 187
Google, 1, 78–79, 81, 104, 111, 146, 183, 188, 215, 250
generational issues and, 46, 49–50, 55, 63, 67
Great Britain, 22, 26, 50, 110, 228, 239
Greiner, Mark, 166–67
Grenny, Joseph, 192
Hamel, Gary, 187–89, 242
Hanwell, Matthew, 130–32, 173
Hargreaves, Brad, 60, 162
Harrop, Angie, 134–36
Ho, Eddie, 107–8
Hsieh, Tony, 201–3, 220
human resources (HR), 3–5, 146, 233, 235–55
forces shaping future workplace and, 14, 18, 29
generational issues and, 44–45, 66, 239, 249, 253
initiatives for, 236–46
leadership and, 189–92, 194, 196–98, 236, 238, 242–48, 250, 253
learning and, 33, 156–57, 169, 172, 174–75, 179–81, 236, 239, 241, 243–45, 249, 251, 253–54
skills and, 236–38, 247–55
social media and, 131, 134, 136–38, 142–43, 236, 239, 245, 249–51, 253
teams and, 235–37, 239–40, 243, 245–47, 251–55
2020 workplace predictions and, 218, 223, 228, 230–31
workplace engagement and, 79–81, 90–91
Hutt, Susan, 175–76
IBM, 5, 8, 23, 71–72, 87, 253
Corporate Service Corps (CSC) of, 35–37, 71
social learning at, 160–61
social media at, 129, 132–34, 139, 147
IDC, 28–29
India, 21–23, 46, 102, 108, 115, 168, 219–20, 233
innovation, innovators, 5, 23, 67, 96, 233
HR and, 236, 239, 241–42, 246–49
leadership and, 186–87, 189, 194–95
social media and, 123–25, 127–28, 132, 134–36, 138, 142, 149, 151–52, 239
2020 workplace predictions and, 219, 224, 231
workplace engagement and, 75, 78–79, 91
Intel, 147–49, 231
Intuit, 32, 80, 88–89
InVentiv Health Inc., 41
Japan, 17, 22, 110, 115, 154, 215, 232–33
JetBlue, 8, 129–30, 144
John Fluevog Boots & Shoes, 125–27
Johns Hopkins University, 206–8
J.P. Morgan, 117
Kauffman Foundation, 27
Knotts, Jim, 101
knowledge, knowledge economy, 20–21, 40, 176–77, 179–80
Kocher, Karen, 89
Kozlowski, Carrie, 126
KPMG, 98, 104–5, 118
Lafley, A. G., 23
Lake, Rob, 88–89
leadership, leaders, 2–5, 9–10, 63, 107–8, 158, 233
accelerated, 75–76, 185–210
career paths and, 188, 191, 193, 197–210
competencies of, 199–201, 210, 244–45
development and, 193–97, 210, 221, 225–26, 247
election of, 224–25
forces shaping future workplace and, 23, 35–37, 40
in future defined, 186–88
HR and, 189–92, 194, 196–98, 236, 238, 242–48, 250, 253
learning and, 163, 165, 174–76, 178, 188, 191, 199–201, 203–10, 221, 253
mentors and, 189, 191, 200, 204–5, 253
social media and, 125, 128, 130, 134, 137–38, 141, 149–51, 174, 185–88, 201–2, 205, 220–21, 225, 245
teams and, 185–86, 197–98, 200–201, 203–10, 219, 221, 224–25, 245–46
2020 model for, 188–90, 200
2020 workplace predictions and, 213, 215, 219–21, 224–26
workplace engagement and, 71, 74–76, 89–90
Levy, Andrew, 71–72, 87
LinkedIn, 25, 59, 214
social recruiting and, 94–96, 110, 113, 117–18, 217–18, 253
über-connectivity and, 121–23, 151
Lockheed Martin, 101–2, 119, 229
L’Oréal Canada, 64–65
lurkers, 122
McQuiggin, Kevin, 112
Magness, Aaron, 29, 203–4
management, 23
for age diversity, 64–67
forces shaping future workplace and, 15, 18, 20, 27–29, 33, 40
generational issues and, 41, 50, 60, 63–66, 68, 190–93
HR and, 66, 242, 244–45, 252–53
leadership and, 9–10, 185–97, 204–5, 208–10, 233, 244–45
social learning and, 156–57, 159–60, 162, 169, 173–75, 177, 179, 182, 221–22
social media and, 126, 132–34, 136–38, 143–44, 149–50
social recruiting and, 96–97, 105, 116
2020 workplace predictions and, 214–15, 221–23, 228, 230
workplace engagement and, 71, 76, 78, 82–83, 87–88
Marchesini, Peter, 41
mentoring, 5, 51, 68, 78, 82, 152, 216, 223, 240
leadership and, 189, 191, 200, 204–5, 253
reverse, 204–5, 246, 253
social learning and, 159, 168, 170–72, 174, 180, 182–84
Merrington, Debbie, 58
Mies van der Rohe, Ludwig, 2
Millen, David, 132–33
Millennial Generation, 4–7, 42–45, 49–52, 55–68, 233
forces shaping future workplace and, 16, 18–20, 37–39
leadership and, 191–93, 200, 209–10, 224–25, 253
social learning and, 162, 170, 175, 177, 180–81, 183–84
social media and, 122, 142, 145, 151, 239
social recruiting and, 95–98, 104–7, 114–16, 119
2020 workplace predictions and, 213, 224–26, 228, 230
workplace engagement and, 72–74, 76–79, 82, 86–87
mobile technology, 84, 88, 97, 250
generational issues and, 46, 50, 53, 55, 59, 65
in shaping workplace, 15, 23, 26–29, 34
social learning and, 153–54, 172–73, 183, 221–22
2020 workplace predictions and, 215–16, 218, 221–22, 230
Moser, Kris, 18
Naedts, Glen, 86
NASA, 8, 38–39
National Grid, 228
NIIT, 219–20
Nike, 82–84
Nokia, 8, 130–32, 173
Obama, Barack, 55, 66–67
Ogilvy Public Relations Worldwide, 114–16, 119
outsourcing, 21, 23, 40, 46, 223, 235
participation society, 32–33
Partnership for Public Service, 42–43
Pearson, Polly, 109–10
peer-to-peer learning, 159, 177–79, 221
Pelster, Bill, 165–66, 168
personalization, 96, 185–87, 213
HR and, 236, 239–41, 249–53
social learning and, 158, 160, 173, 180
workplace engagement and, 75, 77, 79, 90–91
Peters, Tom, 48–49
PricewaterhouseCoopers (PwC), 37, 51, 86, 97, 205–6, 243
Procter & Gamble (P&G), 23, 32, 223
Qualcomm, 84–86, 88
Radtke, Stefan, 36–37
reputation, 214–15, 232
HR and, 236, 238–39, 249
workplace engagement and, 74, 77, 79–81, 86–90
Resnick, Les, 46
Restrepo, Victor, 153–54, 159, 176
retirement, 3, 18, 33, 42, 46, 100–101, 116, 241
knowledge transfer and, 179–80
Robinson, Danielle, 65
Rodems, Steve, 232
Rompre, Marjolaine, 64–65
RSS feeds, 59, 124, 128, 138, 178, 249–50, 178
Russia, 21–23, 108
Sanchez, Thomas, 121
Sartain, Libby, 81–82
Schipper, Brian, 194–99
Second Life, 52, 96, 105, 108–12, 118, 165, 217
semantic Web, 240–41
Sherriff, Joanna, 172
Shirky, Clay, 183
Short, Mike, 26
skill development, 4, 40, 78, 131, 150
generational issues and, 57–59, 66, 73–74
HR and, 236–38, 247–55
leadership and, 194, 198–99, 201, 210
social learning and, 154–56, 158, 162, 183, 213, 221–22
2020 workplace predictions and, 213, 221–22, 224–26, 231
Smith, Kevin, 93–94, 96
Smith, Stan, 99–100, 180
social connection, 75, 78–79, 90–91, 251–52
social learning, 9, 33–35, 153–84
advent of, 154–55
development and, 180–84
edutainment in, 162–64
expert creation dilemma and, 155–57
70/20/10 model and, 157–58
tomorrow’s campus in, 165–68
2020 workplace predictions and, 213, 221–22
virtual worlds in, 164–65
workplace engagement and, 75–76
Social Learning Ecosystem, 158–80
social media, 4, 8–10, 121–52, 236
in army, 139–41
brands and, 123–27, 129, 146, 148, 151–52
generational issues and, 55–57, 122, 129, 142, 145, 151, 239
HR and, 131, 134, 136–38, 142–43, 236, 239, 245, 249–51, 253
leadership and, 125, 128, 130, 134, 137–38, 141, 149–51, 174, 185–88, 201, 220–21, 225, 245
learning and, 33–34, 130, 132, 134, 136–38, 142–44, 149, 151–52, 155, 168, 174, 183–84
rules for use of, 147–49, 151
social recruiting and, 93–98, 102–14, 117–18, 217–18, 253
strategy for using, 141–46
2020 workplace predictions and, 217–20, 222, 225, 230–31
workplace engagement and, 75–78, 81–82, 84, 90–91
social networks, 3, 205
corporate, 5, 10, 30, 68, 117–18, 121, 126–39, 142, 146–49, 151, 177, 223–24, 239
dark side of, 146–47
forces shaping future workplace and, 13–15, 24–25, 30, 33–34, 36–37, 39–40
former employees and, 116–19
generational issues and, 46, 49–50, 52, 55–57, 59–60, 62–64, 66–68, 100, 115–16
HR and, 239, 241, 243, 247–48, 250–51, 253
social learning and, 162, 174, 177
social recruiting and, 93–98, 106–8, 117–19, 217–18, 253
2020 workplace predictions and, 214–15, 217–18, 223–24, 231–32
über-connectivity and, 121–38, 151, 239
workplace engagement and, 71, 75–76, 82, 90
social recruiting, 93–119, 229
precollege employer outreach programs in, 98–102, 119
social media in, 93–98, 102–14, 117–18, 217–18, 253
Somers, Patricia, 115
Sony, 229
Sprint, 32
Starbucks, 126–27, 134
State Department, U.S., 113–14, 217
Steelcase, 166–68
Sun Microsystems, 147, 153–54, 163–64, 176–77
Taccini, Bob, 185–86
talent shortages, 216–17
Tapscott, Don, 38
Tarbell, Mike, 82–84
Taylor, Bill, 125
teams, 10, 23–24, 104, 106
forces shaping future workplace and, 15, 24, 28, 37, 39
generational issues and, 41, 57, 63–64
HR and, 235–37, 239–40, 243, 245–47, 251–55
leadership and, 185–86, 197–98, 200–201, 203–10, 219, 221, 224–25, 245–46
learning and, 166, 169, 171–72, 179–80, 205–10
social media and, 133, 136, 143, 147, 150–52
2020 workplace predictions and, 219–22, 224–25
workplace engagement and, 71, 76, 83, 85–86
Telstra, 231
Thomas, Joy, 57
Thompson, Kevin, 35–36
Thomson Reuters, 21
Threadless, 124–25, 127
Toronto Dominion Tower, 2
Traditionalists, 3, 18–19, 44–46, 54–56, 58–63, 67–68, 98, 233
leadership and, 191–93, 200, 209–10, 253
social learning and, 180–81
2020 workplace predictions and, 213, 228
workplace engagement and, 73–74
triple bottom line (TBL), 79–80, 227, 238
Tufano, Peter, 1622020
workplace: definition of, 3, 72
predictions for, 213–33
Twitter, 8, 25, 46, 60, 214
leadership and, 187, 201–2, 205, 220
in social recruiting, 93–96, 98, 103, 105–6, 112–14, 118, 217–18
über-connectivity and, 121–22, 127, 151
über-connectivity, 121–52, 213, 226, 233, 239
case for, 121–23
generational issues and, 50, 52–53, 55, 67
internal, 127–29
in shaping future workplace, 28–32, 40
stages of, 128–38
success factors in, 150–51
workplace engagement and, 75–77
Vancouver Police Department (VPD), 112
Varian, Hal, 188
Venue Network, 164–65
Virgin Atlantic, 146
Wachovia Bank, 28, 172–73
Wall, Bob, 171–72
Web commuters, 218–19
Weirick, Kristen, 84
wikis, 59, 64, 77–78, 225
forces shaping future workplace and, 24–25, 30–31, 34
über-connectivity and, 124, 128, 137–39, 141–42, 152, 239
W. L. Gore & Associates, 224
women, 87–88, 117, 228
forces shaping future workplace and, 16, 19–20, 29, 39–40
workplace, forces shaping, 13–40
workplace engagement, 71–91
brands and, 72–75, 77, 79–84, 88–91
CSR and, 74–75, 79–80, 86–89
model (WE 2020) on, 9, 72–79, 81
reputation and, 77, 79–81, 86–90
values and, 72–77, 79–81, 83–86, 88–91
YouTube, 1, 25, 34, 72, 153, 176, 214, 249
generational issues and, 46, 49–50, 52, 59, 64, 67
in social recruiting, 95–96, 98, 102–5, 108, 118, 217
über-connectivity and, 123–24, 127, 129, 131, 151
Zappos, 28–29, 201–4, 220