Foreword to the Second Edition
Preface
Introduction
1 Leadership and Management Skills
2 Personal Skills
3 Negotiating Skills
4 Political Skills
5 Conflict Management Skills
6 Project Management Skills
7 The Role of Humor and Fun
8 Organization Skills
9 Environment Skills
10 Change Management Skills
11 Sales Skills
12 Market and Customer Knowledge
Epilogue: Integration
References and Resources
Index
About the Authors