We would like to thank all at Pearson Education for their encouragement, enthusiasm and great good humour throughout the writing of this second edition, especially Eloise Cook.

We are grateful to the following for permission to reproduce copyright material:

Figure in Theory 37 adapted from The Tao of Coaching London: Profile Books (Landsberg, M. 2003); Team roles and descriptions in the figure used in Theory 40 courtesy of Belbin Associates; figure in Theory 48 adapted from ‘Risk & Feedback Model’ from Deal, T. E. and Kennedy, A. A., Corporate Cultures: Rites and Rituals of Corporate Life reprinted by permission of Peters Fraser & Dunlop (www.petersfraserdunlop.com) on behalf of T. E. Deal and A. A. Kennedy; figure in Theory 52 adapted from Exploring Strategy: Text and Cases, 9th edn, Pearson Education (Johnson, G., Whittington, R. and Scholes, K. 2011) p. 176; figure in Theory 64 adapted from Key Management Models, 2nd edn, Pearson Education (van Assen, M., van der Berg, G. and Pietersma, P. 2009) p. 9. Adapted from The BCG Portfolio Matrix from the Product Portfolio Matrix © 1970, the Boston Consulting Group; figure in Theory 79 adapted from Quality is Free: The Art of Making Quality Certain, McGraw-Hill Education (Crosby, P. B. 1978); figure in Theory 81 adapted from Guide to Quality Control, 2nd edn, Asian Productivity Organisation (Ishikawa, K. 1986); Theory 84 adapted from the European Foundation for Quality Management, copyright © EFQM 2012 Excellence Model, Brussels, Belgium www.efqm.org; figure in Theory 92 adapted from ‘Conflict and Conflict Management’ by Kenneth Thomas in Handbook of Industrial and Organizational Psychology, edited by Marvin D. Dunnette, p. 900, 1976. Adapted with permission; figure in Theory 95 adapted from Clayton, M., Management Models Pocket Book (Management Pocketbooks, 2009)