RSi is recognized worldwide as the premier authority on customer service. Cofounder Robert Spector is the author of several books on the subject, most notably the international bestsellers The Nordstrom Way and Amazon: Get Big Fast, as well as The Mom & Pop Store: True Stories from the Heart of America, in which Robert profiles small, entrepreneurial businesses, including his dad's butcher shop. He is an entertaining and inspiring thought leader who has worked with companies all over the world.

RSi's message and methodology, which was developed by cofounder breAnne O. Reeves, helps to guide companies of all kinds to create powerful, customer‐focused cultures that deliver exemplary customer experiences and build lasting relationships. This methodology takes the form of The Relationship Model™ (TRM), which is based on the belief that in business, as in life, love wins. What happens when we love? We gain respect and loyalty—for employees, customers, and the other stakeholders who contribute to a brand's success.

We believe that making a series of small but significant changes can elevate your organization to become the Nordstrom of your industry.

While we cut our teeth with Fortune 500 companies, we love, understand, respect, and appreciate small, entrepreneurial businesses, which is how we integrate mom‐and‐pop thinking into corporate organizations. Here are our offerings:

Keynote Programs

Robert's dynamic and engaging keynote program explains (in story form) the core values and principles of the world‐class customer service cultures he has written about. This program sets the stage for creating, encouraging, and sustaining a superior customer service experience. We customize our program(s) according to the needs and goals of your organization, and support your customer service initiatives.

Consulting and Advisory

Designed and facilitated by breAnne O. Reeves and her team, our customized consulting and advisory support help to create a collaborative environment that extracts hidden wisdom, while generating fresh approaches to the employee and customer experience. We help you identify existing and new opportunities, and co‐create strategies for efficient implementation. The ideas that are generated during our collaboration are translated into reports and tangible strategies for your organization.

Do you want to become the Nordstrom of your industry? Please contact us: [email protected].