Subject Index
A
Accent Signage’s management,
22
Access control systems,
102
Accounts receivable department,
60
Active shooting incidents,
43
American Medical Association (AMA),
44
Anger management counseling,
62,
138
Appearance and hygiene, negative changes in,
64
Associate violence,
57–67
motive and behavioral warning signs,
63–67
appearance and hygiene, negative changes in,
64
violent/suicidal ideation,
65
withdrawal from others in organization,
64
work performance, negative changes in,
64
B
Background check
Bullet-resistant glass,
107
Business recovery plan,
148
Business-related crime,
42
Business-related investigations,
123
Business robberies,
C
Centers for Disease Control and Prevention (CDC),
44
Centers of Business and Finance,
76
Centers of Government,
76
Closed-circuit surveillance system,
147
Closed-circuit television systems,
102,
150
Communication process,
89,
139
Community-based services,
13
Company’s weapons policy,
102
Comprehensive violence prevention plan
staff and management training,
94–97
to arm or not to arm,
94–97
risk assessment and management team,
94
workplace violence prevention program,
Computerized reporting system,
Concealment techniques,
53,
113
Corporate security director,
48
Crimes
against persons,
against property,
against society,
D
Danbury Hospital in Danbury,
15
Department of Homeland Security,
105
Department of Labor’s Occupational Safety and Health Administration,
Document investigations,
126
Domestic violence,
E
Education department,
120
Employee
Employee assistance program (EAP),
54,
61,
62
Employee-to-employee homicide,
23
Enhanced security plan,
140
armed and appropriately trained security presence,
140
plan to monitor the subject,
141
tight physical security,
140
F
Facilities management,
119
Federal Bureau of Investigation (FBI), , ,
44,
105
UCR, ,
sex offenses categories
forcible,
non-forcible,
Federal regulatory body,
Friends and emergency agencies,
107
G
General Duty Clause,
Section 5,
Grossman’s references,
101
H
Health-care benefit programs,
48
Healthcare facilities,
13
Health care insurance agency,
146
High-risk terminations
and building enhanced security plan,
133–141
I
Information technology (IT),
26,
120
Investigation techniques,
122
J
Job placement counseling,
138
L
Law enforcement administration,
Long island railroad massacre,
108
Los Angeles International Airport,
143
Los Angeles Police Department (LAPD),
72,
143
M
Media relations representative,
149
Mother Emanuel African Methodist Episcopal (A.M.E.),
43
N
National consensus standards,
12
National Institute for Occupational Safety and Health (NIOSH),
12
Noise-making devices,
106
O
Occupational Safety and Health Act of 1970, , ,
16
Directive Number CPL 02-01-052,
11
federal level, reporting at,
6–8
fines and lawsuits,
14–16
statistics,
workplace violence,
P
Personal protective equipment,
11
Personal-relationship violence,
43
Personal security,
Physical security
Plaintiff ’s counsel,
25,
84
Police and emergency responders,
103
Police department’s public information officer,
150
Post-traumatic stress disorder,
24
Preprogrammed lockdown announcement,
103
Public communication section,
146
Public information officer,
147,
150
Q
R
Rationalizations, objections, denials (RODs),
29–38
don’t want to hear this message from you,
38
lack of subject matter expertise,
34
planning and training,
37
proposal is encroaching into someone else’s territory,
37
proposal will add work to plate,
37–38
Relationship abuse and violence,
112
Relationship violence,
45–54
discussing your concerns with associate,
53–54
observable symptoms of,
52–53
S
Sensitivity, areas of,
94
Situational assessment,
136
Situational assessment and management (SAM) team,
115–117,
120,
132
addressing the immediate threat,
121–122
enhancing physical security,
119–120
enhancing policies, procedures, and processes,
118–119
enhancing staff and management training,
120
conducting threat assessments,
129–132
final thoughts on investigations,
128–129
interviewing the accused,
128
interviewing the alleged victim,
127–128
reasons for prompt investigation,
126
Social media, role in,
110
to arm or not to arm,
94–97
risk assessment and management team,
94
supervisor and management training,
110–113
Staff member education,
120
State-of-the-art system,
119
T
Targeted organization,
70
Termination
Third-party investigator,
122
Threat management process,
82
Transportation Security Administration (TSA),
72
U
Uniform Crime Report (UCR),
U.S. Department of Labor, ,
16
V
Vetting assessment companies,
129
Video recording and access control systems,
119
comprehensive program for,
32
Violence, managing aftermath of,
143–151
components of recovery,
144
helping victims and families deal with news media,
151
requests for exclusive interviews,
151
Violence prevention programs,
32,
59,
83
cost of an on-site homicide,
23–27
legal liability, avoidance of,
21
Violent incidents,
22,
26
Violent/suicidal ideation,
65
Virginia Polytechnic Institute,
58
Vulnerability assessment,
85
W
motive and behavioral,
63–67
Wicklander-Zulawski & Associates,
123
Work performance, negative changes in,
64
Workplace
law enforcement repository of,
OSHA’s definition of, ,
92
prevention of,
customer/client/patient,
42
Z
Zero tolerance policy,
90,
91