Cover image for Crisis Information Management

Crisis Information Management

Author Christine Hagar
Release Date: 2011/11/01
ISBN: 9781843346470
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Book Description

This book explores the management of information in crises, particularly the interconnectedness of information, people, and technologies during crises. Natural disasters, such as the Haiti earthquake and Hurricane Katrina, and 9/11 and human-made crises, such as the recent political disruption in North Africa and the Middle East, have demonstrated that there is a great need to understand how individuals, government, and non-government agencies create, access, organize, communicate, and disseminate information within communities during crisis situations. This edited book brings together papers written by researchers and practitioners from a variety of information perspectives in crisis preparedness, response and recovery.

  • Edited by the author who coined the term crisis informatics
  • Provides new technological insights into crisis management information
  • Contributors are from information science, information management, applied information technology, informatics, computer science, telecommunications, and libraries

Table of Contents

  1. Cover image
  2. Title page
  3. Table of Contents
  4. Copyright
  5. Dedication
  6. List of figures and tables
  7. Acknowledgments
  8. About the contributors
  9. Introduction
  10. Chapter 1: The effects of continual disruption: technological resources supporting resilience in regions of conflict
    1. Abstract:
    2. Introduction
    3. Technologies to aid resilient behavior
    4. Research setting
    5. Technological resources supporting resilience
    6. Concluding remarks
  11. Chapter 2: Law enforcement agency adoption and use of Twitter as a crisis communication tool
    1. Abstract:
    2. Introduction
    3. Background
    4. Research design
    5. Findings
    6. Discussion
    7. Conclusion
    8. Appendix: interview protocol
  12. Chapter 3: Promoting structured data in citizen communications during disaster response: an account of strategies for diffusion of the 'Tweak the Tweet' syntax
    1. Abstract:
    2. Introduction
    3. Social media and disaster: the emergence of the citizen reporter
    4. Twitter and its potential for citizen reporting during crises
    5. Tweak the Tweet: background and rationale
    6. TtT deployment for the Haiti earthquake: bootstrapping a nascent idea
    7. Chile earthquake: conceptualizing the deployment as a campaign
    8. Fourmile Canyon fire in Boulder, CO: unexpected local authority
    9. Other events
    10. Discussion: campaign to support diffusion of a socio-technical practice
    11. Conclusion
  13. Chapter 4: Heritage matters in crisis informatics: how information and communication technology can support legacies of crisis events
    1. Abstract:
    2. Introduction
    3. Disaster as a social process
    4. Living heritage and collective memory practices
    5. Overview of the research project
    6. Three crisis cases
    7. Discussion: a digital heritage agenda for the crisis domain
    8. Conclusion
    9. Acknowledgments
  14. Chapter 5: Information needs and seeking during the 2001 UK foot-and-mouth crisis
    1. Abstract:
    2. Introduction
    3. Findings
    4. Changes in information needs at different stages of the crisis
    5. Context in which information seeking took place
    6. Formal and informal channels of information seeking during the crisis
    7. Sense-making approach to information seeking during the crisis
    8. Overlap of information and emotional needs
    9. Trusted information sources
    10. Need for a mix of technologies
    11. Place and space and new venues and meeting places for communities in a crisis
    12. ICTs as a catalyst for innovation during the crisis
    13. Providing a local response to a national crisis
    14. Acknowledgments
  15. Chapter 6: The Ericsson Response – a ten-year perspective: in the light of experience
    1. Abstract:
    2. Key issues in emergency response phase 1: first response (days 1–14)
    3. Key issues in emergency response phase 2: establishment (days 15–30)
    4. Key issues in emergency response phase 3: consolidation (days 30 +)
    5. It’s all about communication
    6. Opportunities for improvement
    7. Pushing the boundaries
    8. Potential for exploiting the leading edge
    9. Conclusion
  16. Chapter 7: Information systems in crisis
    1. Abstract:
    2. Introduction
    3. Exploring key information resources
    4. Fundamental components of an information environment
    5. Conclusions
  17. Chapter 8: Community media and civic action in response to volcanic hazards
    1. Abstract:
    2. Introduction
    3. Living with natural disasters
    4. Lintas Merapi: radio for people living in a high-risk area
    5. Living as refugees
    6. Social capital
    7. On the front line
    8. Conclusion
  18. Chapter 9: Public libraries and crisis management: roles of public libraries in hurricane/disaster preparedness and response
    1. Abstract:
    2. Introduction
    3. Background
    4. Project overview
    5. Public library hurricane service roles
    6. Joining the emergency response network
    7. The web portal: a technology for crisis management
    8. Next steps: public librarians as crisis managers
    9. Acknowledgments
  19. Chapter 10: Academic libraries in crisis situations: roles, responses, and lessons learned in providing crisis-related information and services
    1. Abstract:
    2. How academic libraries compare to public libraries in a crisis
    3. Further consideration of the specialized role of the academic library
    4. Case study: Louisiana State University
    5. The academic library as locus of disaster: response deterred and deferred
    6. Case study: Tulane University’s Howard-Tilton Memorial Library
    7. Case study: University of Hawai’i at Manoa’s Hamilton Library
    8. Academic libraries post-disaster: lessons learned and suggestions articulated
  20. Index