- Cover image
- Title page
- Table of Contents
- Copyright
- Dedication
- List of figures and tables
- About the contributors
- Introduction
- Chapter 1: The effects of continual disruption: technological resources supporting resilience in regions of conflict
- Chapter 2: Law enforcement agency adoption and use of Twitter as a crisis communication tool
- Chapter 3: Promoting structured data in citizen communications during disaster response: an account of strategies for diffusion of the 'Tweak the Tweet' syntax
- Abstract:
- Introduction
- Social media and disaster: the emergence of the citizen reporter
- Twitter and its potential for citizen reporting during crises
- Tweak the Tweet: background and rationale
- TtT deployment for the Haiti earthquake: bootstrapping a nascent idea
- Chile earthquake: conceptualizing the deployment as a campaign
- Fourmile Canyon fire in Boulder, CO: unexpected local authority
- Other events
- Discussion: campaign to support diffusion of a socio-technical practice
- Conclusion
- Chapter 4: Heritage matters in crisis informatics: how information and communication technology can support legacies of crisis events
- Chapter 5: Information needs and seeking during the 2001 UK foot-and-mouth crisis
- Abstract:
- Introduction
- Findings
- Changes in information needs at different stages of the crisis
- Context in which information seeking took place
- Formal and informal channels of information seeking during the crisis
- Sense-making approach to information seeking during the crisis
- Overlap of information and emotional needs
- Trusted information sources
- Need for a mix of technologies
- Place and space and new venues and meeting places for communities in a crisis
- ICTs as a catalyst for innovation during the crisis
- Providing a local response to a national crisis
- Acknowledgments
- Chapter 6: The Ericsson Response – a ten-year perspective: in the light of experience
- Abstract:
- Key issues in emergency response phase 1: first response (days 1–14)
- Key issues in emergency response phase 2: establishment (days 15–30)
- Key issues in emergency response phase 3: consolidation (days 30 +)
- It’s all about communication
- Opportunities for improvement
- Pushing the boundaries
- Potential for exploiting the leading edge
- Conclusion
- Chapter 7: Information systems in crisis
- Chapter 8: Community media and civic action in response to volcanic hazards
- Chapter 9: Public libraries and crisis management: roles of public libraries in hurricane/disaster preparedness and response
- Chapter 10: Academic libraries in crisis situations: roles, responses, and lessons learned in providing crisis-related information and services
- Abstract:
- How academic libraries compare to public libraries in a crisis
- Further consideration of the specialized role of the academic library
- Case study: Louisiana State University
- The academic library as locus of disaster: response deterred and deferred
- Case study: Tulane University’s Howard-Tilton Memorial Library
- Case study: University of Hawai’i at Manoa’s Hamilton Library
- Academic libraries post-disaster: lessons learned and suggestions articulated
- Index
-
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