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IT Services: Costs, Metrics, Benchmarking, and Marketing

IT Services: Costs, Metrics, Benchmarking, and Marketing

Robert E. Matthews, Thomas R. DiPasquale, Anthony F. Tardugno

Python Programming On Win32

Python Programming On Win32

Mark Hammond, Andy Robinson

The Pragmatic Programmer: From Journeyman to Master

The Pragmatic Programmer: From Journeyman to Master

David Thomas, Andrew Hunt

PC Interfacing

Pei An

Navigating C++ and Object-Oriented Design

Navigating C++ and Object-Oriented Design

Gail Anderson, Paul Anderson

Systems Thinking—Organizational Development

Systems Thinking—Organizational Development

Carol Ann Zulauf Ph.D.

The Video Studio, 3rd Edition

The Video Studio, 3rd Edition

Michael Talbot-Smith, Ken Angold-Stephens, Ed Boyce, Alan Bermingham

Great Customer Service on the Telephone

Great Customer Service on the Telephone

Kristen Anderson

IT Services: Costs, Metrics, Benchmarking, and Marketing

Author Robert E. Matthews , Thomas R. DiPasquale , Anthony F. Tardugno
Release Date 2000/03
1919E-7Unleashing the Power of Integrated Service DeliveryHarris Kern's Enterprise Computing Institute Solutions for IT ProfessionalsDelighting IT customers: the real-world, start-to-finish guideIT Services is the first 100% customer-focused guide to satisfying th....
Python Programming On Win32

Author Mark Hammond , Andy Robinson
Release Date 2000/01
Python is growing in popularity; based on download statistics, there are now over 450,000 people using Python, and more than 150,000 people using Python on Windows. Use of the language has been growing at about 40% per year since 1995, and there is every reason ....
The Pragmatic Programmer: From Journeyman to Master

Author David Thomas , Andrew Hunt
Release Date 1999/10
What others in the trenches say about The Pragmatic Programmer...“The cool thing about this book is that it’s great for keeping the programming process fresh. The book helps you to continue to grow and clearly comes from people who have been there.” —Kent B....
PC Interfacing

Author Pei An
Release Date 1998/01
The main links with your PC and the outside world are the centronic port, used for connecting the printer, the RS232 port, used for the mouse, and the games port for a joystick. This book explores how these input/output (I/O) ports can be put to use through a ....
Navigating C++ and Object-Oriented Design

Author Gail Anderson , Paul Anderson
Release Date 1997/10
53274-7Learn ANSI C++ right from the start!If you're going to learn C++, learn it right from the start! Navigating C++ and Object-Oriented Design is the first book that teaches ANSI C++ and the object-oriented techniques that make C++ a software development breakt....
Systems Thinking—Organizational Development

Author Carol Ann Zulauf Ph.D.
Release Date 1997/03
This issue explains the value of applying systems thinking when solving problems or in times of organizational change. It outlines the characteristics and principles of systems thinking.
The Video Studio, 3rd Edition

Author Michael Talbot-Smith , Ken Angold-Stephens , Ed Boyce , Alan Bermingham
Release Date 1994/10
The recent demise of the independent television companies and the expansion of satellite and cable networks has led to an explosion in small, independent production facilities. In parallel with this development has been a steady increase in media training and....
Great Customer Service on the Telephone

Author Kristen Anderson
Release Date 1992/11
First impressions are often lasting impressions. How customers are treated on the phone can quickly turn them into either an ex-customer or a customer for life. This thorough, quick-reading guide shows anyone who uses the phone -- from salesperson to manager to sec....

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