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Communicating with Your Customers
Author Vivian Lee , Brian Loveys , Aameek Singh
Hear "automated customer service" and you probably shudder at the thought of chatbots that don’t understand your question or phone system labyrinths with live agents nowhere to be found. Today, enterprises in droves are turning to conversational AI to improve the automate....
Release Date 2020/04 -
Author Gus Cicala
Learn Microsoft Project 2019 from the perspective of the project manager.This guide is an all-in-one training resource and reference that covers all versions found in the Microsoft Project 2019 suite. It is not a “how-to” manual covering the features and functions of the ....
Release Date 2020/04 -
Author Rosemarie Withee
Discover the power of Microsoft TeamsMillions of people access Microsoft Teams every day to assist with the collaboration it takes to get work done. That number continues to grow thanks to the countless communication tools for working with associates inside and outs....
Release Date 2020/04 -
Knockout Networking for Financial Advisors and Other Sales Producers
Author Michael Goldberg
90% of financial advisors fail at being financial advisors. Why? Because advisors, brokers, reps, and agents need to see more people to make more sales appointments. And nobody in their firm, agency, branch, or shop trains them how! Knockout Networking for Financial Advis....
Release Date 2020/04 -
Asset Liability Management Optimisation
Author Beata Lubinska
An advanced method for financial institutions to optimize Asset Liability Management for maximized return and minimized risk Financial institutions today are facing daunting regulatory and economic challenges. As they manage bank regulation and competition, institutions a....
Release Date 2020/04 -
Author Susanne Tedrick
Break through barriers to achieve a rewarding future in tech Nonfiction Book Awards Silver Winner from the Nonfiction Authors AssociationWinner of CompTIA’s 2020 Diversity Technology Leader Spotlight AwardWinner of a Technology Rising Star Award from the 2020 Women of Col....
Release Date 2020/04 -
Tax Planning and Compliance for Tax-Exempt Organizations, 6th Edition
Author Jody Blazek
A practical guide to handling the challenges facing tax-exempt organizations, written by a leading authorityTax Planning and Compliance for Tax-Exempt Organizations, Sixth Edition ensures that you have the practical knowledge to handle critical tax situations. This book p....
Release Date 2020/04 -
Virus-proof Your Small Business
Author Douglas Kruger
The past two decades were among the most prosperous in history, with over a billion people lifted out of extreme poverty. Then 2020 hit, and, along with it, the coronavirus pandemic.The effect on economies will be extreme. What can small businesses do to survive the Covid....
Release Date 2020/04 -
ITIL 4: Digital and IT Strategy
Author AXELOS
Ideal guidance for IT professionals who are responsible for managing the direction and strategy of their IT team or organization. This book helps you understand the Digital and IT Strategy module towards Strategic Leader, as well as provide daily expert reference guidance....
Release Date 2020/04 -
7 Key Principles to Govern Digital Initiatives
Author Nikolaus Obwegeser , Tomoko Yokoi , Michael Wade
Digital initiatives often suffer from poor governance when it comes to providing structure and governance to digital transformation projects, from finding alignment between business processes to assigning ownership for change efforts. Executives need to rethink their gove....
Release Date 2020/04 -
Fixing the Overload Problem at Work
Author Erin L. Kelly , Phyllis Moen
Employee overload is costly for organizations and individuals alike. But dual-agenda work redesign — which helps people work more effectively and in ways they can sustain — can reduce burnout, deterioration in performance, employee turnover, and other problems associated ....
Release Date 2020/04 -
Author Amit S. Mukherjee
Transformative digital technologies are changing leadership standards along with every other aspect of business. To succeed, leaders will need to respond in five key ways: championing inclusivity, learning fast and wide, collaborating more intensely, nurturing creativit....
Release Date 2020/04 -
Core Concepts of Project Management
Author Professor David L. Olson
This book addresses project management in the context of general project management.An introductory chapter discusses project features in general. Part I of the book focuses attention on the important human element in project management. Part II discusses two processes ....
Release Date 2020/03 -
Author Bryan C. Kissinger
This book describes the thought process and specific activities a leader should consider as they interview for the IT risk/information security leader role, what they should do within their first 90 days, and how to organize, evangelize, and operate the program once they ....
Release Date 2020/03 -
How to Fail at Change Management
Author Dr. James Marion , John Lewis
This book presents notable examples of attempts by experienced managers to implement bad ideas that lead to failed change so that change managers are better equipped to avoid common pitfalls in managing change.Change management efforts often fail. Business case studies ar....
Release Date 2020/03 -
Three Key Success Factors for Transforming Your Business
Author Michael Hagemann
This book is aimed at consultants and managers, HR managers, and project managers who need to lead or implement change programs.There are many different change management models–some are very complex, others are not very effective. With the MIC (mindset, infrastructure, c....
Release Date 2020/03 -
Author Christee Atwood
Design your succession planning strategy. Succession Planning Basics will equip you with the background and implementation tools you need to devise and execute a forward-thinking succession planning program for your organization. It offers theory, processes, and be....
Release Date 2020/03 -
Author AICPA
This alert provides auditors with an overview of recent economic, industry, technical, regulatory, and professional developments that may affect how auditors conduct audits and other engagements. An entity’s internal management can also use this alert to address areas of ....
Release Date 2020/03 -
Implementing Microsoft Dynamics 365 Customer Engagement
Author Mahender Pal
Gain hands-on experience working with the architecture, implementation, deployment, and data migration of Dynamics 365 Customer EngagementKey FeaturesExplore different tools to evaluate, implement, and proactively maintain Dynamics 365 for CE Integrate Dynamics 365 CE wi....
Release Date 2020/03 -
Implementing Microsoft Dynamics 365 for Finance and Operations Apps - Second Edition
Author JJ Yadav , Sandeep Shukla , Rahul Mohta
Harness the power of Finance and Operations apps, and discover all you need for their implementationKey FeaturesManage and plan different Dynamics configurations, designs, and products Learn how to manage projects for pre-sales and implementation using Microsoft Dynamics....
Release Date 2020/03 -
Author Jonathan Rasmusson
Today's tech unicorns develop software differently. They've developed a way of working that lets them scale like an enterprise while working like a startup. These techniques can be learned. This book takes you behind the scenes and shows you how companies like Google, F....
Release Date 2020/03 -
Peter F. Drucker on Management Essentials
Author Peter F. Drucker
Classic Advice for Today's Management ChallengesPeter F. Drucker's timeless thinking on management--distilled in this series of concise essays--examines the basic questions and issues that managers face. In rapidly changing times, Drucker's legendary wisdom is e....
Release Date 2020/03 -
Author Harvard Business Review , Michael E. Porter , A.G. Laf
Do you have the right strategy to lead your company into the future?Get more of the management ideas you want, from the authors you trust, with HBR's 10 Must Reads on Strategy (Vol. 2). We've combed through hundreds of Harvard Business Review articles and selected the m....
Release Date 2020/03 -
Author Patty McCord , Linda A. Hill , Michael D. Watkins , Marcus Buckingham , Harvard Busi
Are you a good boss--or a great one?Get more of the management ideas you want, from the authors you trust, with HBR's 10 Must Reads on Managing People (Vol. 2). We've combed through hundreds of Harvard Business Review articles and selected the most important ones....
Release Date 2020/03 -
Author Michael E. Porter , Herminia Ibarra , Michael D. Watkins , Daniel Goleman , Harvard
Stay on top of your leadership game.Leadership isn't something you're born with or gifted as a reward for an abundance of charisma; true leadership stems from core skills that can be learned.Get more of the leadership ideas you want, from the authors you trust, w....
Release Date 2020/03 -
Author Thomas Wedell-Wedellsborg
"The author makes a compelling case that we often start solving a problem before thinking deeply about whether we are solving the right problem. If you want the superpower of solving better problems, read this book." -- Eric Schmidt, former CEO, GoogleAre you solving the ....
Release Date 2020/03 -
Author Alyssa F. Westring , Stewart D. Friedman
How working parents can lead more purposeful lives, characterized by harmony, connection, and impact.Parents in today's fast-paced, disorienting world can easily lose track of who they are and what really matters most. But it doesn't have to be this way. As a par....
Release Date 2020/03 -
Author Mathew Sweezey
In a world of limitless media noise, how can businesses break through to customers? Context.We are in the midst of a massive media revolution. For the first time in history, ordinary people around the world have the ability to create, distribute, and consume conten....
Release Date 2020/03 -
Social-Emotional Leadership: A Guide for Youth Development
Author Micela Leis , Susan Reinecke
Today’s youth are tomorrow’s leaders. The better they can understand themselves and work effectively with others, the greater impact they can make on the world around them. Based on research from the Center for Creative Leadership, Social-Emotional Leadership: A Guide f....
Release Date 2020/03 -
Author Michael Cote
Many mainstream companies are striving to adopt the “tech company” business model established over the past two decades by Amazon, Google, and Facebook. Look no further than the way The Home Depot, Allianz, DICK'S Sporting Goods, Ford, and Daimler do business today. Thes....
Release Date 2020/03