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Service Excellence in Organizations, Volume II

Fiona Urquhart

10 Steps to Successful Mentoring

Wendy Axelrod

10 Steps to Be a Successful Manager, 2nd Ed

Lisa Haneberg

Moving the Chains

Domenico LePore

Great Coaching and Your Bottom Line

Marijan Hizak

Jira 8 Administration Cookbook - Third Edition

Patrick Li

HBR's 10 Must Reads on Business Model Innovation (with featured article "Reinventing Your Business Model" by Mark W. Johnson, Clayton M. Christensen, and Henning Kagermann)

Steve Blank, Rita Gunther McGrath, Mark W. Johnson, Clayton M. Christensen, Harv

Service Excellence in Organizations, Volume I

Fiona Urquhart

Practice Standard for Work Breakdown Structures - Third Edition

Project Management Institute

Master Your Motivation

Susan Fowler

Resilient Management

Lara Callender Hogan

Practical Salesforce Development Without Code: Building Declarative Solutions on the Salesforce Platform

Philip Weinmeister

Game-Time Decision Making: High-Scoring Business Strategies from the Biggest Names in Sports

Tilman Fertitta, David Meltzer

Executive Presence, Second Edition: The Art of Commanding Respect Like a CEO, 2nd Edition

Harrison Monarth

Exponential Transformation

Michelle Lapierre, Francisco Palao, Salim Ismail

Wiley Interpretation and Application of IFRS Standards

PKF International Ltd

Office 365 All-in-One For Dummies

Timothy L. Warner, Peter Weverka

Total Rethink

David McCourt

Managing Design

Michael LeFevre

Never Too Old to Get Rich

Kerry E. Hannon

The Morning Myth

Frank J. Rumbauskas Jr.

The Whistleblowing Guide

Marianna Fotaki, Wim Vandekerckhove, Kate Kenny

Prognostics and Health Management

Ferenc Szidarovszky, James P. Hofmeister, Douglas Goodman

GARCH Models, 2nd Edition

Jean-Michel Zakoian, Christian Francq

Bridge Design

José J. Oliveira Pedro, António J. Reis

What Tech Pioneers Can Learn From Emerging Markets

Frieda Klotz

Applied Humanism

Professor David Wasieleski, Jennifer Hancock

Transforming the Next Generation Leaders

Sattar Bawany

Leading and Managing Strategic Suppliers

Richard Moxham

Take Control of PDFpen

Michael E. Cohen

Service Excellence in Organizations, Volume II

Author Fiona Urquhart
Release Date 2019/06
This book explores the basic tenets of service excellence, opening to distinguish customer service from service excellence, and explore the driving aspects of strategy and philosophy.The brand promise to customers creates expectations; hooks targeted and segmented ....
10 Steps to Successful Mentoring

Author Wendy Axelrod
Release Date 2019/06
Reach New Heights as a MentorBroaden people’s perspectives. Sustain momentum for development. Drive significant career growth. It doesn’t take a workplace superhero to accomplish all of this. You can do it—when you become a masterful mentor. While mentoring resourc....
10 Steps to Be a Successful Manager, 2nd Ed

Author Lisa Haneberg
Release Date 2019/06
There’s always room for improvement.It’s tough to be a great manager, but also fascinating, enriching, meaningful, and fun. Organizations need managers who bring individuals and teams together to do their best work in the service of company goals—make no mistake, m....
Moving the Chains

Author Domenico LePore
Release Date 2019/06
The way we design and work within our organizations is profoundly impacted by digital technologies and complexity. Speed of flow is critical for innovation, production, communication, and delivery. Arguably, silo-based, functional hierarchies are failing to guarant....
Great Coaching and Your Bottom Line

Author Marijan Hizak
Release Date 2019/06
If you are eager to find out the similarities between sports coach and business manager, and what lessons from the world of sports coaching can be applied to both sports and business management, then this is the book for you.It is commonly believed that, in order t....
Jira 8 Administration Cookbook - Third Edition

Author Patrick Li
Release Date 2019/06
Build customized solutions that fulfil your business requirements using the latest features of Jira 8Key FeaturesLearn how to customize Jira applications to suit your organizational requirements Extend Jira's capabilities for custom integrations with other product....
HBR's 10 Must Reads on Business Model Innovation (with featured article "Reinventing Your Business Model" by Mark W. Johnson, Clayton M. Christensen, and Henning Kagermann)

Author Steve Blank , Rita Gunther McGrath , Mark W. Johnson , Clayton M. Christensen , Harv
Release Date 2019/06
Rethink how your organization creates, delivers, and captures value--or risk becoming irrelevant.If you read nothing else on business model innovation, read these 10 articles. We've combed through hundreds of Harvard Business Review articles and selected the most ....
Service Excellence in Organizations, Volume I

Author Fiona Urquhart
Release Date 2019/06
This book explores the basic tenets of service excellence, opening to distinguish customer service from service excellence, and explore the driving aspects of strategy and philosophy.The brand promise to customers creates expectations; hooks targeted and segmented ....
Practice Standard for Work Breakdown Structures - Third Edition

Author Project Management Institute
Release Date 2019/06
The work breakdown structure (WBS) is an essential component of the planning process of all project types, whether external or internal facing, regardless of industry or discipline. The WBS organizes the total scope of a project and reflects the work specified for ....
Master Your Motivation

Author Susan Fowler
Release Date 2019/06
If you want to accomplish what's important to you, discipline and willpower won't get you where you need to go. In this iconoclastic new book, Susan Fowler reveals compelling insights and actions to help you master and maintain your motivation. Motivation is....
Resilient Management

Author Lara Callender Hogan
Release Date 2019/06
Finding your bearings as a manager can feel overwhelming—but you don’t have to fake it to make it, and you don’t have to go it alone. Lara Hogan shares her recipe for supporting and leading a tech team—from developing your mentoring and coaching skills, to getting ....
Practical Salesforce Development Without Code: Building Declarative Solutions on the Salesforce Platform

Author Philip Weinmeister
Release Date 2019/06
Use this hands-on guide to build powerful solutions on the Salesforce platform without using a single line of code. This revised and expanded second edition includes Process Builder, Flow Builder, Lightning App Builder, Lightning Bolt Solutions, and more.Practical ....
Game-Time Decision Making: High-Scoring Business Strategies from the Biggest Names in Sports

Author Tilman Fertitta , David Meltzer
Release Date 2019/06
Make business decisions with the confidence and clarity as the world’s best sports coaches. When the pressure is on, great coaches remain laser-focused, confident, and fully in charge of their roster. They’re the same way when it comes to developing strategies and ....
Executive Presence, Second Edition: The Art of Commanding Respect Like a CEO, 2nd Edition

Author Harrison Monarth
Release Date 2019/06
Be the kind of leader that other leaders envy by strategically harnessing the extraordinary power of perception.One of today’s most in-demand leadership consultants, Harrison Monarth, has coached executives and CEOs in various industries, from technology, medicine ....
Exponential Transformation

Author Michelle Lapierre , Francisco Palao , Salim Ismail
Release Date 2019/06
A practical handbook for using Exponential Organization to transform your organization—and disrupt your industry—in 10 weeksToday’s top business challenge is adapting to accelerating technological and global change. In his bestselling book Exponential Organizations....
Wiley Interpretation and Application of IFRS Standards

Author PKF International Ltd
Release Date 2019/06
The 2019 reference for the interpretation and application of the latest international standardsWiley IFRS® Standards 2019 is a revised and comprehensive resource that includes the information needed to interpret and apply the most recent International Financial Rep....
Office 365 All-in-One For Dummies

Author Timothy L. Warner , Peter Weverka
Release Date 2019/06
The deepest reference on Microsoft’s productivity serviceOffice 365 offers the same productivity power as past versions of Microsoft Office along with tools designed to boost collaboration in the workplace and instant access to the latest Office updates without buy....
Total Rethink

Author David McCourt
Release Date 2019/06
Rethink your way to a better lifeIn business, and in life, everything is changing fast, apart from how we behave. Our ways of thinking and making decisions have changed little since we lived in agricultural and industrial societies, but the problems we now need to ....
Managing Design

Author Michael LeFevre
Release Date 2019/06
Offers state-of-the-art principles and strategies gleaned from high-profile projects to help readers manage designThis guide to managing design process within the commercial design and construction industry addresses a growing pain point in an industry where collab....
Never Too Old to Get Rich

Author Kerry E. Hannon
Release Date 2019/06
Start a successful business mid-lifeWhen you think of someone launching a start-up, the image of a twenty-something techie probably springs to mind. However, Gen Xers and Baby Boomers are just as likely to start businesses and reinvent themselves later in life. Nev....
The Morning Myth

Author Frank J. Rumbauskas Jr.
Release Date 2019/06
Does the early bird always catch the worm?Society largely praises early risers while maligning so-called "night owls." However, countless research studies have shown that night owls are more successful and wealthier than early risers.The Morning Myth proves that in....
The Whistleblowing Guide

Author Marianna Fotaki , Wim Vandekerckhove , Kate Kenny
Release Date 2019/06
Choose the best speak-up arrangements for your organisationThe last five years have seen dramatic and fundamental changes in whistleblower procedures for organisations. Prompted by a spate of important public disclosures, organizations are now mandated by law to im....
Prognostics and Health Management

Author Ferenc Szidarovszky , James P. Hofmeister , Douglas Goodman
Release Date 2019/06
A comprehensive guide to the application and processing of condition-based data to produce prognostic estimates of functional health and life. Prognostics and Health Management provides an authoritative guide for an understanding of the rationale and methodologies ....
GARCH Models, 2nd Edition

Author Jean-Michel Zakoian , Christian Francq
Release Date 2019/06
Provides a comprehensive and updated study of GARCH models and their applications in finance, covering new developments in the discipline This book provides a comprehensive and systematic approach to understanding GARCH time series models and their applications whi....
Bridge Design

Author José J. Oliveira Pedro , António J. Reis
Release Date 2019/06
A comprehensive guide to bridge designBridge Design - Concepts and Analysis provides a unique approach, combining the fundamentals of concept design and structural analysis of bridges in a single volume. The book discusses design solutions from the authors’ practic....
What Tech Pioneers Can Learn From Emerging Markets

Author Frieda Klotz
Release Date 2019/06
Technology leaders are not shy about pushing the boundaries of their industries, and sometimes they go further — challenging the prevailing rules of society at large. The eagerness of entrepreneurs to test limits isn’t surprising to Tarun Khanna, the Jorge Paulo Le....
Applied Humanism

Author Professor David Wasieleski , Jennifer Hancock
Release Date 2019/05
This book provides a short introduction to the philosophy of humanism and discusses how and why it is being applied to business and why it is so effective when you do so.>You can’t understand humanistic business management unless you understand what humanism is.....
Transforming the Next Generation Leaders

Author Sattar Bawany
Release Date 2019/05
This book is designed to provide insights into an understanding of the best practices and contemporary approaches to the identification, assessment, selection, and development of future leaders of an organization with a focus on executive and transition coaching as....
Leading and Managing Strategic Suppliers

Author Richard Moxham
Release Date 2019/05
This book provides practical guidance on the knowledge and skills required for managers whose role involves the management of the relationship with and the performance of strategically important suppliers.Strategic suppliers provide critical products and services t....
Take Control of PDFpen

Author Michael E. Cohen
Release Date 2019/05
These days, an ever-increasing amount of “paper”—contracts, tax forms, bills, reports, and more—comes into our lives as PDF files. We generate this virtual paper too, since it’s so much easier to save a document as a PDF and send it to a colleague via email than it....

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