ACKNOWLEDGMENTS

First and foremost, we want to thank Gregory Hartley, whose knowledge about reading and using body language has been invaluable to us. You have served us as a mentor and a muse! Big thanks also to Jim Pyle, the guru of good questioning.

We want to offer sincere acknowledgment to the extraordinary sales professionals with whom we’ve had the privilege of working through the years. We value what we learned from you and appreciate your ability to sincerely serve your customers and clients.

As with any book about body language, we feel it only right to acknowledge the body of work of Paul Ekman; he has taught everyone in the field a great deal about understanding the connection between facial expressions and the truth of their feelings.

Two important colleagues also deserve special thanks for contributing to our evolution as professionals: Pete Pannes and Michael Carroll.

We also offer our deepest gratitude to the entire Career Press team: Ron Fry, Michael Pye, Adam Schwartz, Gina Schenck, Lauren Manoy, Laurie Kelly-Pye, Karen Roy, and Jeff Piasky.