Index

A

1. A/B testing
2. Accountability
3. Accounting
4. Achievement, alignment (contrast)
5. Actionable insights
6. Addresses
   1. account holders, association
   2. change process, consideration
   3. digital address validation, possibility
   4. existence/number
   5. repository, national change
   6. types
7. Agile (project management process)
   1. branch issues
   2. stakeholder familiarity
   3. usage, timing
8. AirBnB
9. AirDC
10. Algorithm-based technology
11. Alignment, achievement (contrast)
12. AlphaRank
13. Amazon Echo/Alexa
14. Amazon Web Services (AWS)
15. AML checks
16. Analytics, types
17. Apocalypse
    1. risk
    2. staffing
18. Apple Pay
19. Application, engagement
20. Application programming interface (API)
    1. access
    2. account level security
    3. business logic
    4. creation, reason
    5. documentation
    6. implementation
    7. initiation
    8. steps
    9. VPN/Web accessibility
21. Aramco, DDoS
22. Artificial intelligence
    1. fee
    2. future
    3. intelligent augmentation, contrast
    4. personal assistant
    5. threat
    6. usage
23. Authentication methods, normalization
24. Automated clearing house (ACH)
    1. charge
    2. credits
    3. fraud
    4. payees, downloading
    5. processing

B

1. Backup fire drills
2. Banking
   1. competitors
   2. evolution
3. Bank processes, flaws
4. Bank Security Act (BSA)
5. Bennett, Tom
6. Best-practice perimeter, enforcement
7. Big data
8. Billpay
9. Bill pay fraud
10. Bill pay platform
11. Bitcoin
    1. advantages
    2. decentralization
    3. history
    4. security
12. Bitcoin Plan
13. Blockchain
    1. usage
14. Botnets
15. Bring Your Own Platform (BYOP)
16. Budgeting process
17. Business continuity
    1. support

C

1. Call center representatives (CSR)
2. Cannibalization
3. Capabilities, determination
4. Capital One, cloud usage
5. Career paths
6. Castle approach
7. Catmulls, Ed
8. Centers of Excellence (CoE), team organization
9. Change control
10. Change, reality
11. Chief analytic officer (CAO), role
12. Chief digital officer (CDO), impact
13. Cloud
    1. cloud-based email service provider, scaling
    2. cloud-based system
    3. control, problem
    4. data, sharing
    5. direct expense
    6. ecosystem
    7. expense
    8. fears
    9. financial cloud
    10. impact
    11. players
    12. products, selection process
    13. regulatory needs, conforming (problems)
    14. reliability, absence
    15. security, absence
    16. services, leverage
    17. transition, strategies
    18. usage
14. Cloud services, types
15. Code
    1. creation
    2. defects, tracking system
    3. review process
    4. storage/securing, platform
16. Cognitive analysis
17. Collaboration
18. Communications
19. Compensation
20. Computers, trainability
21. Consumer Financial Protection Bureau (CFPB)
22. Consumer privacy, concerns
23. Continual improvement
24. Contract intelligence
25. Control Objectives for Information and Related Technologies (COBIT)
26. Conversational commerce
27. Corda
28. Corporate facility, survivability
29. Credit card
    1. processing
    2. usage
30. Credit risk
31. Creditworthiness, determination
32. Cross-functional teams, involvement
33. Cryptocurrency
34. CryptoCurrency revolution
35. Cryptonym, provision
36. CULedger
37. Culture
    1. breakdowns
    2. example
    3. initiation
    4. innovation, relationship
    5. issues
    6. talent, relationship
    7. technology, relationship
38. Current Expected Credit Loss (CECL)
39. Customer
    1. addresses, existence
    2. composite persona
    3. login problem
    4. self-service platform, exposure
40. Customer relationship management (CRM) platform, setup
41. CU trust
42. Cyberattacks
43. Cybercriminals, attempts
44. Cyber infrastructure attack
45. Cyberterrorism

D

1. Dark web
2. Data
   1. actionable insights
   2. analytics
   3. big data
   4. collection
   5. conversion
   6. deletion
   7. discipline
   8. duplication
   9. ecosystem, truth (authority/source)
   10. encryption
   11. engineering
   12. map, high-level overview
   13. mapping
   14. monetization
   15. money, equivalence
   16. quality
   17. sharing
   18. testing
   19. usage
   20. value
3. Data center
   1. problems
   2. redundancy/fault tolerance, implementation
4. Data governance
   1. committee
   2. cycle
   3. group
5. Data security
   1. encryption, relationship
6. Data Security Standards (DSS)
7. David, Scott
8. Department of Defense (DOD)
9. Digital active users, proportion
10. Digital address validation, possibility
11. Digital base, mobile usage
12. Digital card, usage
13. Digital change
14. Digital customers, expense (reduction)
15. Digital data, characteristics
16. Digital governance
    1. charter, usage
    2. committee
    3. group
17. Digital gridlock
18. Digital insight/intuition
19. Digital marketing
20. Digital platforms
    1. continuity
    2. features, API support
21. Digital products, organizational boundaries
22. Digital projects, overseeing
23. Digital security
24. Digital systems, complexity
25. Digital transformation, attempt
26. Digital workflow, impact
27. Digitization
28. Direct deposit, usage
29. Disintermediation
30. Distributed denial of service (DDoS) attacks
31. Distributed ledger
    1. network, diversity
    2. technology
    3. truth, source (creation)
    4. usage
32. Distributed network
33. Documentation, importance
34. Domain knowledge, accumulation (absence)
35. Domain Name Server (DNS)
36. Drake, Kirk
37. Dress code
38. Dropbox
39. Drop-offs
40. Duhigg, Charles

E

1. Employees
   1. dress code
   2. evaluations, usage
   3. recruitment
   4. training
2. Employees, unavailability
3. Encryption
   1. data security, relationship
   2. ransomware message
4. End User License Agreement (EULA)
5. Equifax, breach
6. Equipment, usage
7. E-statements, delivery
8. Ethereum
9. European MasterCard and Visa (EMV), provision/acceptance
10. Evaluations, usage
11. Evolutionary technology
12. Evolution, inevitability
13. Executive organizational chart, sample

F

1. Facilities, impact
2. Failure
   1. examples
   2. results, determination
3. Failure tolerability index (FTI)
4. Feature paralysis
5. Features, change
6. FFIEC
7. FICO, impact
8. Fidor
9. Financial cloud
10. Financial competitors
11. Financial institution (FI)
    1. blockchain value
    2. cloud transition
    3. opportunity
    4. roles
12. Financial revolution
13. Financial transaction, blockchain (usage)
14. Finnovate
15. Firewall problem
16. Flexibility, example
17. Full-time employee (FTE)
    1. approval
    2. cost

G

1. Gauthier, Patrick
2. General Data Protection Regulation (GDPR)
3. Gerstner, Lou
4. Google
   1. requests, processing
   2. reviews
5. Google Compute Engine (GCE)
6. Google Home
7. Google Photos
8. Google Play
9. Google TensorFlow
10. Google Wallet
11. Go-to person, usage
12. Gridlock
    1. breaking

H

1. HackerOne
2. Hackers
   1. access
   2. threat
3. Hadoop
4. Halligan, Brian
5. Historical data
6. HOA, payment
7. HubSpot
8. Human resources
9. Hybrid cloud
10. Hyperledger Project

I

1. Identity
   1. platform
   2. system, weaknesses
2. Incentives
3. Incompetence, tolerance
4. Incurred loss
5. Information Systems Audit and Control Association (ISACA)
6. Information Technology infrastructure, flexibility (capability)
7. Information Technology infrastructure Library (ITIL)
8. Infrastructure as a Service (IaaS)
9. In-house resources, project completion
10. In-house staff, usage
11. Innocence of Muslims, The
12. Innovation
    1. culture, relationship
    2. driving
    3. process
13. Innovative culture
    1. collaboration
    2. communications
    3. rewards/evaluations
    4. steps
14. Instant user feedback
15. Intelligent augmentation, artificial intelligence (contrast)
16. Interchange
    1. compression
17. Internal information security systems, enforcement
18. Internal processes, improvement
19. Internet of Things (IoT)
    1. breach
    2. devices
    3. gadgets, usage
20. Internet passport
21. Internet Protocol (IP) addresses
22. Internet, shutdown
23. Intuit
24. iTunes, reviews

K

1. Kabbage
2. King, Brett
3. Kissflow tiles
4. Kittlaus, Dag
5. Knight, Sarah
6. KOBO
7. Kordeleski, Kirk
8. Kraken
9. Kroc, Ray
10. KYC

L

1. Learning opportunities
2. Lending Club
3. Lieberman, Joseph
4. Location-based data
5. Lockbox
6. Logins, failure
7. Loop
8. Lyft
9. Lynda.com

M

1. Machine learning
2. Marketing campaign (implementation), reddit (usage)
3. Marketo
4. Market segmentation data, device basis
5. McDonald's, conception
6. Mechanic effect
7. Meet-ups
8. Merchants, app usage
9. Microsoft Azure
10. Microsoft Azure Cloud
11. Microsoft Cortana
12. Microsoft Server
13. Microsoft stock price, reduction
14. Microsoft Workflow
15. Minin, process
16. Mint
17. Mint Bills
18. Mirror-image test system
19. Mobile application, feature (absence)
20. Mobile loan application tasks/workgroups
21. Mobile members, demographics
22. Mobilization
23. Money, data (equivalence)
24. Mortgage bubble
25. Moser, Florian (interview)
26. Movin
27. Mt. Gox
28. MuleSoft
29. Multifactor authentication (MFA)
    1. problems
30. Musk, Elon

N

1. Nakamoto, Satoshi
2. National change of address (NCOA), usage
3. Natural language processor (NLP)
4. Netflix
   1. transactions
5. Network
   1. diversity
   2. penetration testing
6. Network/server equipment, administration/management
7. Nonbanks
8. NSA backdoor

O

1. Object character recognition (OCR) engines, usage
2. OFAC
   1. process, usage
3. Onboarding
4. 1Password
5. 1 percent rule
6. OneDrive
7. Online ACH debits, size
8. Online services, usage
9. Open areas, usage
10. Open Identity Exchange (OIX)
11. Operation Ababil
12. Organizational chart, access
13. Organizations
    1. agility
    2. cultural considerations/issues
    3. digital data, characteristics
    4. digital strategy, design/implementation
    5. strategic clarity, achievement
    6. type, determination
14. Outside vendors, usage
15. Overdraft fee

P

1. Payment Card Industry (PCI)
2. Payment Services Directive (PSD2)
3. PayPal
4. People
   1. consistency, absence
   2. cost/time overruns
   3. hiring, goal
   4. solutions
   5. strategy
   6. symptoms
5. Permissioned networks
6. Personal identification number (PIN)
   1. implementation
   2. receipt, absence
7. Personally identifiable information (PII)
8. Phishing
9. Pink Panther effect
10. Plan B
11. Plan, build, operate paradigms
12. Platform as a Service (PaaS)
13. Platforms, commonalities
14. PMO
15. Point of sale (POS) device
16. Prescriptive analytics
17. Primary financial institution
18. Process
    1. changes
    2. engineering
    3. implementation
    4. management
19. Process Street
20. Products
    1. product-based advice
    2. proposal/integration, review
21. Projects
    1. completion
    2. distributions
    3. management
    4. managers, experience
    5. phasing ability
    6. ROI responsibility
22. Proof of work
23. Public business entity (PBE)
24. Public Service Directive 2 (PSD2)

Q

1. QA person
2. QuickBooks

R

1. Ransomware
2. Record system
3. Recruitment
4. Reddit, usage
5. Reed, Drummond (interview)
6. Regulatory gridlock
   1. action
7. Remote employees (human resource)
   1. management, problems
   2. team membership
8. Research in Motion (RIM)
9. Revolutionary technology
10. Rewards
11. Ripple
12. Risk
    1. continuum
    2. identification/avoidance
    3. plan
    4. spectrum
13. Rocket Mortgage (Intuit)
14. ROKU
15. Rollback plans

S

1. Sales culture, defining
2. Samsung Pay
3. Sandbox
4. Scenario planning
5. Schedule approval
6. Security
   1. battle
   2. importance
   3. innovation process
   4. issues
   5. review
7. Service Organization Controls (SOC
8. Services, change
9. Services organization, API initiation
10. Shamoon (virus)
11. Shared distributed ledger
12. SharePoint effect
13. Silk Road
14. Sinek, Simon
15. Single-sale revenue growth
16. Siri
17. Smart contract
18. Software
    1. build/buy, contrast
    2. depreciation
19. Software A&G
20. Software as a Service (SaaS)
21. Solutions, failure process
22. Sovereign digital identity
23. Sovereign identity
    1. practice
24. Sovrin
25. SpaceX
26. Sprints
27. SSL certificate
28. Staff cuts, cloud (impact)
29. Stakeholders, availability
30. Stand-up meeting
31. Sticky product
32. Stored value transactions
33. Storytelling
34. Strategy, defining
35. Stress testing
36. Subject matter experts (SMEs)
37. SWIFT payment services
38. System Development Life Cycle (SDLC) Program

T

1. Talent, culture (relationship)
2. Target, advertising flyer
3. Task management tools
4. Teammates, usage
5. Team organization
6. Technical employees, compensation
7. Technology
   1. company, attributes
   2. culture, relationship
   3. evolution/revolution, contrast
   4. organization, API initiation
   5. team, refocus
   6. updating
8. TellerMagic
9. Temenos Community Forum
10. Tesla
11. Threats
12. -Tions
13. TJ Maxx, hackers (impact)
14. Top-of-app status
15. Top of wallet
16. Training
17. Trello
18. Trust frameworks
    1. creation
    2. perspective
19. Two-way validation

U

1. Uber
2. udemy.com
3. Upwork.com
4. USAA
5. Usage monitoring

V

1. Value, creation
2. Vendors, final approval
3. Venmo, usage
4. Vimeo content
5. Virtual private networks (VPNs)
6. VIV.AI
7. VMware (VMWARE)
8. Voice technology, implementation

W

1. Wallet app, usage
2. Wardriving
3. Waterfall (project management approach)
   1. branch issues
   2. usage, timing
4. Web application
5. Wells Fargo, problems
6. White-hat hacking community, dependence
7. WHOIS, performance
8. Wi-Fi, usage
9. Windley, Phil
10. Wireless Equivalent Privacy (WEP)
11. WIRE transfers
12. Workflow platform
13. Workspaces, usage
14. Wunderlist

Y

1. Yodlee
2. YouTube content

Z

1. Zero day
2. Zombie apocalypse