Index

A

AccTypeSlot
addTransition method
Advent of technology
AphaNumericSlot
Architecture, private chatbots
key features
maintenance
technology stack
workflow
AskIris Chatbot, Facebook Messenger
account balance
claim status
IRIS
life insurance
weather
Authentication
Authorization

B

Bag-of-words (BOW)
Banks and insurers
chatbot build process
commercial transactions
lenders and borrowers
mortality
risk of loss
theoretical framework
types of banks
Bounce rate (BR)

C

CategorizedPlaintextCorpusReader method
Chatbots
agents/advisors, insurance
AI-based approach
advantages
disadvantages
NLP engine
vs. apps
architecture
See alsoArchitecture, private chatbots
automated underwriting
benefits, business
cost savings
customer experience
business
channel
conversations
vs. direct contact
entity
human takeover
insurance buying process
insurance industry
intent
machine responses
messenger applications
NLP vs. NLU
personal data
plan suggestions
policy status
quality assessment
queries
quotation details
registering a claim
risks
confirmation
impersonation
personal information
third party channels
rules-based approach
SeeMenu-driven approach
success metrics
utterance
24x7 insurance agent, use case
Chatbots, customer service-centric
Active Directory
authentication
authorization
business context
conversation
live chat
NLP layer
information exchange
policy compliance
secure channel
user inputs
Chunking
CoNLL
IOB tag
noun phrases
tokens
Cloud deployment
AWS services
docker container
EC2 instance wizard launching
EC2 security group
ECS
Completion rate (CR)
Confirmation check
Constituency parsing
Continous Bag of Words (CBOW)
Continuous improvement framework
functional components
intent confirmation
IRIS functional components
predict next intent sequence
self-learning module
utterances and counts
Conversational chatbot landscape
Conversation flow
chatbot flow
defined
example
multi-intent chatbot
NLP logic
CoreNLP
constituency parsing
dependency parsing
NER
POS
tokenization
create_model() method
Crowdsourcing
Customer centricity, financial services
customers accessing
core element
delivery of services
Customer interactions
chat
email
mobile
phone
self-service
social media
Customer satisfaction index (CSI)
Customer service experts

D

dataset_preparation() method
Deep learning model, NLG
data preparation
data training
generate text method
libraries
LSTM
architecture
networks
RNN architecture, LSTM network
RNNs
text generation
training RNN model
Dependency parsing
Dialogflow
agent creation
based chatbot
definition
documentation
entity extraction
integration options
intent creation
simulation
Document classification
categorized corpus
informative features
NLTK library
training model
word frequency

E

Elastic Container Service (ECS)
cluster configuration
container definition configuration
ECR repository, creation
objects
service definition
task definition
Enterprise data store

F

FasText
FreqDist() method

G, H

Gender identification
common names
extract features
informative features
male/female, names
model accuracy
model prediction
NB
NLTK library
training/testing sets
General data protection regulation (GDPR)
chatbot compliance
customer rights
data protection
stakeholders
user control
General insurance
Gensim
getIntent method
getKeywordresults() method
getResponse method
getStateMachine method

I

Identity Management System (IMS)
Impersonation
Insurance-focused chatbot
adding execute method
adding state transitions
AskForQuote State
ExistSate
FindAdvisorState
GeneralQuery State
GetAccountBalanceState
GetAccTypeState
GetClaimIdState
GetQuote State
managing state
Start State
adding service endpoint
creating intents
AccountBalanceIntent
AccTypeSlot
AphaNumericSlot
AskForQuoteIntent
BooleanLiteralSlot class
CustomNumericSlot
IPinSlot
High-level function architecture
intents
IrisConfiguration class
add state machine
DontHaveAccTypeShield
DontHaveQuoteDetailsShield
HaveAccTypeShield
HaveClaimIdShield
HaveQuoteDeatilShield
package
shields
REST service
ConversationController
ConversationRequest class
ConversationResponse
ConversationService
Integration module
app ID
AskIris
Facebook Messenger
IRIS channel
NodeJs
HTTP Server
webhook endpoints, add
webhook verification
subscription details
Intent classification
SNIPS
tensorflow
virtualenv/conda environments
Intent recognition and information service (IRIS)
Intents/slots/matches
components
getIntent method
classification service
General query
user utterence
intent class
intent matcher service class
MatchedIntent class
meaning of
slot class
IRIS Alexa skill creation
custom model
custom slot type
developer console
endpoint configuration
interaction model
invocation name
name creation
NodeJS application
utteranceSlot
IRIS third-party integration
market trend
Alpha Vantage
categories
JSON response
MarketTrendState
real-time performance
stock price
API response
HTTP GET request
StockPriceState
weather information
GetWeatherState
HTTP GET request
JSON response
one location
OpenWeather
several cities

J

Java virtual memory (JVM)

K

KERAS_BACKEND

L

Language models, NLU
fastText
neural network architecture
Out-of-the-Box tasks
SeeOut-of-the-Box tasks, pretrained model
pretrained model, Word2Vec
Word2Vec
Language understanding intelligent service (LUIS)
bot flow
build natural language model
intent classification
NES
Latent dirichlet allocation (LDA), NLU
BOW
documents collection
gensim
stopwords
topic modelling
Latent dirichlet analysis (LDA)
Latent semantic indexing (LSI)
Lemmatization
Live chat
Long short-term memory model (LSTM)
LsiModel() method

M

Markov chain model, NLG
libraries
markovify
random headlines, generation
read_csv() method
Markovify
match method
Menu-driven approach
advantages
interface
limitations
self-help portals
Microsoft Bot framework
components
QnA Maker
create knowledge base
creation in Azure
definition
knowledge base
publishing knowledge repository
resources dashboard
Mortality risk
Multilingual text processing
NER
noun chunks
POS/dependency relation
TestBlob, translation

N

Naïve Bayes (NB)
Named entity recognition (NER)
Natural language generation (NLG)
Natural language processing (NLP)
applications
chunking
SeeChunking
CoreNLP
SeeCoreNLP
multilingual text processing
SeeMultilingual text processing
NER
NLTK, stemming/normalization
spaCy
SeespaCy, NLP
TextBlob
SeeTextBlob
textual data
SeeTextual data
word search
regular expression (regex)
specific word
Natural language toolkit (NLTK)
Natural language understanding (NLU)
applications
language models
SeeLanguage models, NLU
LDA
SeeLatent dirichlet allocation (LDA), NLU
OpenIE, extraction
sentiment analysis
polarity
subjectivity
negation() method
NLP engine
noun_chunks method
Novel In-House implementation
finite state machines
components
shield
State
StateMachine
transition class
insurance use case
SeeInsurance-focused chatbot
IRIS memory
long-term attributes
session class
short-term attributes

O

Open source data
Out-of-the-Box tasks, pretrained model
arithmetic operations
odd word out
sentence similarity
word pair similarity

P

Part-of-speech (POS)
Pattern/rule-based search
Personal data, chatbots
Personal information
Processing, understanding, and generating (P-U-G)

Q

QnA Maker

R

RASA
core
framework
NLU module
Realiser() class
Regular expression (regex)
@RequestMapping annotation
@RestController annotation
Reuse rate (RR)

S

Self-learning module
show_most_informative_features() method
SimpleNLG
complement phrases
coordinated clause
interrogative
main method
modifiers
negation
nlglib library
output
prepositional phrases
subordinate clause
tense method
spaCy
spaCy, NLP
chunking
custom model
dependency parsing
dependency tree
entity search
NER
pattern/rule-based search
POS
SQuAD dataset
build_model method
context/question
DeepPavlov terminology
Stanford Question Answering Dataset (SQuAD)
str.contains() function

T, U

tense() method
TextBlob
machine translation
POS
spelling correction
Textual data
csv file
sampling
tokenization, NLTK
Topic modeling
BOW
ldamodel
lemmatization
predictions
preprocessing, LDA
read, training data
spaCY
Training chatbots for conversations
crowdsourcing
customer interactions
customer service experts
open source data
rules documented
self-generated data

V, W, X, Y, Z

validate method
..................Content has been hidden....................

You can't read the all page of ebook, please click here login for view all page.
Reset