6 Luke Wroblewski, Mobile First (New York: A Book Apart, 2011).
7 Designing with Web Standards, Third Edition (Berkeley, California: New Riders, 2010).
8 Visit futurefriend.ly for the complete manifesto and a full list of participants.
1 Erin Kissane, The Elements of Content Strategy (New York: A Book Apart, 2011).
2 Peter Morville and Louis Rosenfeld, Information Architecture for the World Wide Web, Third Edition (Sebastopol, CA: O’Reilly, 2006).
4 Karen McGrane has done an excellent job describing COPE in her talk, “Adapting Ourselves to Adaptive Content,” available on Slideshare at http://rfld.me/Nx5KbI.
3 To get started with content strategy, pick up Kristina Halvorson and Melissa Rach’s Content Strategy for the Web, Second Edition (Berkeley, California: New Riders, 2012) or Erin Kissane’s The Elements of Content Strategy (New York: A Book Apart, 2011).
4 If you’re new to content auditing, don’t miss Chapter 5 of Halvorson and Rach’s book.
5 For help making microcopy work, see “Micro Copy: Content Strategy and Writing the User Interface” from Amy Thibodeau at http://rfld.me/QbOH3u.
1 For an incredibly detailed look at designing and using taxonomy in organizations, pick up Heather Hedden’s The Accidental Taxonomist (Medford, New Jersey: Information Today, 2010).
1 For more on the topic from Resnick, see http://rfld.me/Olf1aM.
2 Ethan Marcotte, Responsive Web Design, Chapter 1 (New York: A Book Apart, 2011).
1 See more of the story at http://rfld.me/M2dsyy.
3 Read the Pew 2012 Digital Differences report at http://rfld.me/NT3e23 and the 2011 Smartphones report at http://rfld.me/QbP522.
4 Hear Wroblewski talk about this with Jared Spool at http://rfld.me/Nx5KbI.
6 Luke Wroblewski, Mobile First (New York: A Book Apart, 2011).
1 Read the whole report at http://rfld.me/QjTUpd.
2 You can watch the entire video of Parks and U.S. CIO Steven Van Roeckel launching the initiative at Techcrunch Disrupt on May 23, 2012, here: http://rfld.me/Olewe3.
1 If you haven’t yet, do read Koczon’s whole article from A List Apart: http://rfld.me/MhSwou.
2 See Instapaper’s publisher tools at http://rfld.me/PkjiXJ.
1 From the Digital Government report, available at http://rfld.me/QjTUpd. This particular gem is from Part C, on customer-centric thinking.