At GM, we are committed to putting the customer at the center of everything we do. By better understanding our customers, Contextual Design helps us drive innovation and design for their needs today.

—Mike Hichme Director, Vehicle User Interface

If you are going to the rainforest, you need a guide. Contextual Design has been that guide at Autodesk.

—Amar Hanspal Senior Vice President, Products, Autodesk

At Wolters Kluwer, a global technology, software and professional information services company, one of our core values is to Focus on Customer Success. With customers at the center of what we do, we leverage Contextual Design as one of our core customer insight techniques. For years we’ve used Contextual Design as a best practice for driving innovation and designing award-winning products for our customers including professionals in the tax, accounting, audit, health, legal, regulatory, government, risk and compliance fields.

—Karen Abramson Chief Executive Officer, Wolters Kluwer Tax and Accounting

For many years, Holtzblatt and Beyer have been pioneers in the field of human-computer interaction, showing how the context of computer use can be (and needs to be) the central focus of analysis and design. This book conveys the understanding and wisdom that they have gained from their experience in Contextual Design in a form that is accessible to students and design practitioners. It has been updated to reflect the new realities of interacting with computers, as people move to mobile and ubiquitous computing. It will serve as a guide and handbook for the next generation of interaction designers, and as a result we can expect the usability and appropriateness of computer systems to be continue improving.

—Terry Winograd Professor Computer Science, Stanford University