AUTHOR

Lou Russell

Lou Russell, is the CEO of Russell Martin & Associates and L+earn, an executive consultant, speaker, and author whose passion is to create growth in companies by guiding the growth of their people. In her speaking, training, and writing, Russell draws on 30 years of experience helping organizations achieve their full potential. For more information, please visit her website, www.russellmartin.com, or visit her on Twitter @nolecture.

 

Community Manager, Human Capital

Kristin Husak

Editor, Infoline

Phaedra Brotherton

Associate Editor

Stephanie Castellano

Production Design

Mazin Abdelgader

 

Need a trainer's lifeline? Visit infoline.astd.org.

 

Infoline is a real got-a-problem, find-a-solution publication. Concise and practical, Infoline is an information lifeline written specifically for trainers and other workplace learning and performance professionals. Whether the subject is a current trend in the field, or tried-and-true training basics, Infoline is a complete, reliable trainer's information resource. Infoline is available by subscription and single copy purchase.

 

Printed in the United States of America.

 

For help or inquiries about your subscription, please contact Customer Care at 1.800.628.2783/1.703.683.8100 (international).

images

Infoline (ISSN 87559269, ISBN 9781562868338, Electronic ISBN 9781607286578) is published monthly by the American Society for Training & Development, 1640 King Street, Alexandria, VA 22314. Infoline is available for subscription in print or digitally. The subscription rate for 12 issues is $99 (for ASTD national members) and $139 (for nonmembers). Periodicals postage paid at Alexandria, Virginia, and additional entries. POSTMASTER: Send address changes to Infoline, P.O. Box 1443, Alexandria, VA 22313-1443. Claims for replacement of subscription issues not received must be made within three months of the issue date. Copyright © March 2012 Infoline and ASTD. All rights reserved. No part of this work covered by the copyright hereon may be reproduced or used in any form or by any means—graphic, electronic, or mechanical, including photocopying, recording, taping, or information storage and retrieval systems—without the express written permission of the publisher. For permission requests, please go to www.copyright.com, or contact Copyright Clearance Center (CCC), 222 Rosewood Drive, Danvers, MA 01923 (telephone: 978.750.8500, fax: 978.646.8600). ASTD Press grants permission for the material on pages 1416 to be reproduced for personal use.

..................Content has been hidden....................

You can't read the all page of ebook, please click here login for view all page.
Reset