Configuring Event Viewer Information Requests

Windows computers maintain several types of logs to record important events. Events that are logged include system errors and warnings as well as status information that is important for tracking issues and resolving problems. Some of the details logged with events are customizable through Group Policy. We will discuss these customizable details next.

Using Event Viewer Information Requests

Most events recorded in a computer’s log files include a statement in the descriptive text that says the following:

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

When you click the URL in this text, the computer does the following:

  1. Starts Help and Support Center (%SystemRoot%PCHealthHelpCtrBinariesHelpCtr.exe).

  2. Passes the command-line option -url hcp://services/centers/support?topic=%s to the Help and Support Center.

  3. Accesses the specified URL (http://go.microsoft.com/fwlink/events.asp).

If your organization has set up a Web server to handle event information requests or you’d like to use alternate settings, you can use Group Policy to specify the program to launch, the command-line options for this helper program, and the URL that should be accessed. However, the related policies apply only to computers running at least Windows XP Professional with SP2 or Windows Server 2003 with SP1.

Customizing Event Details Through Group Policy

To configure event information request handling through Group Policy, follow these steps:

  1. Access the GPO you want to work with. Access Computer ConfigurationAdministrative TemplatesWindows ComponentsEvent Viewer.

  2. To specify the URL to access, double-click Events.asp URL. Select Enabled and, in the Events.asp URL box enter the complete URL path to the Web page, such as http://CorpIntranet/help/events.asp. Click OK.

  3. To specify the program to launch, double-click Events.asp Program. Select Enabled and, in the Events.asp Program box, type the complete file path to program that should be started, such as %SystemRoot%system32custhelp.exe. Click OK.

  4. To specify the command-line options to pass to the helper program, double-click Events.asp Program Command-line Parameters. Select Enabled and, in the Events.asp Program Command-Line Parameters box, either type the option to use or to clear the existing options so that command-line parameters are not passed to the helper program. Click OK.

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