Negotiation, p. 273
Logrolling, p. 278
Direct denial, p. 281
Indirect denial, p. 281
Superior benefit, p. 282
Trial offer, p. 282
Postpone method, p. 283
Trial close, p. 283
Unbundling, p. 286
To complete the problems with the in your MyLab, go to the EOC Discussion Questions.