Personality, p. 91
Adaptive selling, p. 92
Sociability, p. 95
Emotive style, p. 96
Directive style, p. 98
Reflective style, p. 99
Supportive style, p. 101
Versatility, p. 104
Style flexing, p. 107
Platinum Rule, p. 109
To complete the problems with the in your MyLab, go to the EOC Discussion Questions.