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Part One: Operational Analytics
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Part One: Operational Analytics
by Mark Graham Brown
Killer Analytics: Top 20 Metrics Missing from your Balance Sheet
Cover
Contents
Title
Copyright
Dedication
Foreword
Preface
Acknowledgments
Introduction: What Are Predictive Analytics?
Part One: Operational Analytics
Chapter 1: The Innovation Index
What Is Important about Innovation?
Types of Organizations Where This Metric Is Appropriate
How Does This Impact Performance?
Mostly Worthless Innovation Metrics
Cost and Effort to Measure
How Do I Measure It?
Formula and Frequency
Variations
Targets and Benchmarks
Benefits of Data
Note
Chapter 2: The Supply Chain Index
Types of Organizations Where This Metric Is Appropriate
How Does This Impact Performance?
Cost and Effort to Measure
How Do I Measure It?
Formula and Frequency
Variations
Targets and Benchmarks
Benefits of Data
Chapter 3: The Project Management Index
Types of Organizations Where This Metric Is Appropriate
How Does This Impact Performance?
Cost and Effort to Measure
How Do I Measure It?
Process and Churn: Two Additional Metrics to Consider in a Project Management Analytic
Measuring Risk on Projects
Variations
Formula and Frequency
Targets and Benchmarks
Benefits of Data
Chapter 4: The Enterprise Excellence Index
Why Trash All These Sacred Cows?
Types of Organizations Where This Metric Is Appropriate
How Does This Impact Performance?
Cost and Effort to Measure
How Do I Measure It?
Knowledge Management Metrics
Lean or Six Sigma Metrics
Formula and Frequency
Variations
Targets and Benchmarks
Benefits of Data
Note
Chapter 5: The Risk Index
Types of Organizations Where This Metric Is Appropriate
How Does This Impact Performance?
Cost and Effort to Measure
How Do I Measure It?
Variations
Formula and Frequency
Benefits of Data
Chapter 6: The Opportunity Management Index
Types of Organizations Where This Metric Is Appropriate
How Does This Impact Performance?
Cost and Effort to Measure
How Do I Measure It?
Formula and Frequency
Variations
Targets and Benchmarks
Benefits of Data
Chapter 7: The External Factors Index
Types of Organizations Where This Metric Is Appropriate
How Does This Impact Performance?
Cost and Effort to Measure
How Do I Measure It?
Variations
Formula and Frequency
Targets and Benchmarks
Benefits of Data
Chapter 8: The Sustainability Index
Types of Organizations Where This Metric Is Appropriate
How Does This Impact Performance?
Cost and Effort to Measure
How Do I Measure It?
Variations
Formula and Frequency
Targets and Benchmarks
Benefits of Data
Note
Part Two: Customer and Stakeholder Analytics
Chapter 9: The Outcomes Index
Types of Organizations Where This Metric Is Appropriate
How Does This Impact Performance?
Cost and Effort to Measure
How Do I Measure It?
Formula and Frequency
Variations
Targets and Benchmarks
Benefits of Data
Chapter 10: The Customer Engagement Index
Types of Organizations Where This Metric Is Appropriate
How Does This Impact Performance?
Cost and Effort to Measure
How Do I Measure It?
What Factors Should Be Included in a Customer Engagement Index?
Variations
Formula and Frequency
Benefits of Data
Note
Chapter 11: The Social Network Index
Net Promoter Score: The New and Improved Survey Method
Types of Organizations Where This Metric Is Appropriate
How Does This Impact Performance?
Cost and Effort to Measure
How Do I Measure It?
Sorting Out the Beautiful from the Ugly Customers
Variations
Targets and Benchmarks
Benefits of Data
Notes
Chapter 12: The Service Excellence Index
Types of Organizations Where This Metric Is Appropriate
How Does This Impact Performance?
Cost and Effort to Measure
How Do I Measure It?
Formula and Frequency
Variations
Targets and Benchmarks
Benefits of Data
Chapter 13: The Customer Rage Index
Problems with Customer Surveys
Types of Organizations Where This Metric Is Appropriate
How Does This Impact Performance?
Cost and Effort to Measure
How Do I Measure It?
Tracking Aggravations at Different Types of Organizations
Hospital Rage Index
Advantages and Disadvantages of the Aggravation or Rage Index
Constructing the Index
Formula and Frequency
Variations
Targets and Benchmarks
Benefits of Data
Chapter 14: The American Index
Types of Organizations Where This Metric Is Appropriate
How Does This Impact Performance?
Cost and Effort to Measure
How Do I Measure It?
Variations
Formula and Frequency
Targets and Benchmarks
Benefits of Data
Chapter 15: The Corporate Citizenship Index
Types of Organizations Where This Metric Is Appropriate
How Does This Impact Performance?
Cost and Effort to Measure
How Do I Measure It?
Formula and Frequency
Variations
Targets and Benchmarks
Benefits of Data
Notes
Part Three: People Analytics
Chapter 16: The Human Capital Index
Types of Organizations Where This Metric Is Appropriate
How Does This Impact Performance?
Cost and Effort to Measure
How Do I Measure It?
Formula and Frequency
Variations
Targets and Benchmarks
Benefits of Data
Chapter 17: The Workforce Happiness Index
What Makes Employees Happy?
Types of Organizations Where This Metric Is Appropriate
How Does This Impact Performance?
A Culture of Weirdness and Fun
Cost and Effort to Measure
How Do I Measure It?
Net Promoter Score
Using Social Media to Track Employee Happiness
Formula and Frequency
Variations
Targets and Benchmarks
Benefits of Data
Note
Chapter 18: The Culture Index
Types of Organizations Where This Metric Is Appropriate
How Does This Impact Performance?
Pets before Profits: Purina’s Corporate Culture
Cost and Effort to Measure
How Do I Measure It?
Variations
Formula and Frequency
Targets and Benchmarks
Benefits of Data
Note
Chapter 19: The Distraction Index
Types of Organizations Where This Metric Is Appropriate
How Does This Impact Performance?
Cost and Effort to Measure
How Do I Measure It?
Formula and Frequency
Variations
Targets and Benchmarks
Benefits of Data
Chapter 20: The Corporate Wellness Index
Types of Organizations Where This Metric Is Appropriate
How Does This Impact Performance?
Halfhearted Approaches to Wellness
What Really Works: Tough Policies
What Really Works: In-House Health and Wellness Centers
What Really Works: Hiring the Right People
Cost and Effort to Measure
How Do I Measure It?
Variations
Formula and Frequency
Targets and Benchmarks
Benefits of Data
Note
About the Author
Index
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Prev
Previous Chapter
Introduction: What Are Predictive Analytics?
Next
Next Chapter
Chapter 1: The Innovation Index
Part One
Operational Analytics
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