Acknowledgments
by Mark Graham Brown
Killer Analytics: Top 20 Metrics Missing from your Balance Sheet
- Cover
- Contents
- Title
- Copyright
- Dedication
- Foreword
- Preface
- Acknowledgments
- Introduction: What Are Predictive Analytics?
- Part One: Operational Analytics
- Chapter 1: The Innovation Index
- Chapter 2: The Supply Chain Index
- Chapter 3: The Project Management Index
- Types of Organizations Where This Metric Is Appropriate
- How Does This Impact Performance?
- Cost and Effort to Measure
- How Do I Measure It?
- Process and Churn: Two Additional Metrics to Consider in a Project Management Analytic
- Measuring Risk on Projects
- Variations
- Formula and Frequency
- Targets and Benchmarks
- Benefits of Data
- Chapter 4: The Enterprise Excellence Index
- Why Trash All These Sacred Cows?
- Types of Organizations Where This Metric Is Appropriate
- How Does This Impact Performance?
- Cost and Effort to Measure
- How Do I Measure It?
- Knowledge Management Metrics
- Lean or Six Sigma Metrics
- Formula and Frequency
- Variations
- Targets and Benchmarks
- Benefits of Data
- Note
- Chapter 5: The Risk Index
- Chapter 6: The Opportunity Management Index
- Chapter 7: The External Factors Index
- Chapter 8: The Sustainability Index
- Part Two: Customer and Stakeholder Analytics
- Chapter 9: The Outcomes Index
- Chapter 10: The Customer Engagement Index
- Chapter 11: The Social Network Index
- Chapter 12: The Service Excellence Index
- Chapter 13: The Customer Rage Index
- Problems with Customer Surveys
- Types of Organizations Where This Metric Is Appropriate
- How Does This Impact Performance?
- Cost and Effort to Measure
- How Do I Measure It?
- Tracking Aggravations at Different Types of Organizations
- Hospital Rage Index
- Advantages and Disadvantages of the Aggravation or Rage Index
- Constructing the Index
- Formula and Frequency
- Variations
- Targets and Benchmarks
- Benefits of Data
- Chapter 14: The American Index
- Chapter 15: The Corporate Citizenship Index
- Part Three: People Analytics
- Chapter 16: The Human Capital Index
- Chapter 17: The Workforce Happiness Index
- What Makes Employees Happy?
- Types of Organizations Where This Metric Is Appropriate
- How Does This Impact Performance?
- A Culture of Weirdness and Fun
- Cost and Effort to Measure
- How Do I Measure It?
- Net Promoter Score
- Using Social Media to Track Employee Happiness
- Formula and Frequency
- Variations
- Targets and Benchmarks
- Benefits of Data
- Note
- Chapter 18: The Culture Index
- Chapter 19: The Distraction Index
- Chapter 20: The Corporate Wellness Index
- Types of Organizations Where This Metric Is Appropriate
- How Does This Impact Performance?
- Halfhearted Approaches to Wellness
- What Really Works: Tough Policies
- What Really Works: In-House Health and Wellness Centers
- What Really Works: Hiring the Right People
- Cost and Effort to Measure
- How Do I Measure It?
- Variations
- Formula and Frequency
- Targets and Benchmarks
- Benefits of Data
- Note
- About the Author
- Index
Acknowledgments
I wish to thank my current and recent clients who have given me the opportunity to apply the concepts in this book and develop analytic metrics:
CRREL: Dr. Lance Hansen, Dr. Bert Davis, and Roy Cooper
Pfizer: Anthony Ramagnole and Jennifer Peck
AltaMed: Daniel Ruiz, Patricia Ziegler, and Lipika Choudhury
City of Los Angeles: Grace Benedicto, Robert Sainz, and Manny Sanchez
L.A. Fire Department: Greg Apodaca, Richard Caplan, and Mark Clark
Nestlé Purina: Ken Dean and Dr. Adam Pollard
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