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by Brett King, John Best
Breaking Digital Gridlock, + Website
Cover
Title Page
Foreword
Preface
What Is Digital Gridlock?
Riskphobia
Acknowledgments
Introduction
Five Myths about Going Digital
John's Story
Note
PART I: Processes
CHAPTER 1: How to Improve Internal Processes
Regulatory Gridlock
Flawed Bank Processes
Continual Improvement
Project Management
When to Use Agile versus Waterfall
In-house Staff and Outside Vendors
Process Management
Team Organization: Centers of Excellence
Cultural Considerations
PART II: Technology
CHAPTER 2: Tech Evolution versus Tech Revolution
Evolutionary Technology
Evolution in Banking
True Revolution
The Financial Revolution
CHAPTER 3: The Cloud
The Financial Cloud
What Are You Afraid Of?
Types of Cloud Services
Major Players in the Cloud
Capital One in the Cloud
Strategies for Moving to the Cloud
Note
CHAPTER 4: Artificial Intelligence
Computers Will Be Trainable
Machine Learning: Familiar Names
Artificial Intelligence versus Intelligent Augmentation
The AI Threat
Notes
CHAPTER 5: Application Programming Interface (API)
Why Create an API?
Getting Started
The Second Step
The Third Step
CHAPTER 6: Blockchain and Cryptocurrency
Bitcoin: A Brief History
Decentralization
Security
How to Use a Distributed Ledger
PART III: Security
CHAPTER 7: Sovereign Identity
Trust Frameworks
Encryption and Data Security
Sovereign Identity in Practice
Weaknesses in the Current Identity System
An Opportunity for Financial Institutions
Note
CHAPTER 8: The Hacker Threat
The Artificial Intelligence Threat
Planning for the Worst
Operation Ababil
DDoS Attacks
Be Afraid When Things Are Down. Be Very Afraid When Things Are Going Well
Security as a Process of Innovation
The Equifax Breach
Scenario Planning
Notes
PART IV: People
CHAPTER 9: The Digital Change Is for Everyone
Human Resources
Facilities
Accounting: Software Depreciating
CHAPTER 10: Who Can Break Gridlock?
Common Symptoms of People Problems
Human Solutions
Data Is Money
PART V: Culture
CHAPTER 11: Culture and Innovation
Where Does Culture Start?
Culture Breakdowns
Culture and Talent
Steps to an Innovative Culture
Achievement versus Alignment
Notes
CHAPTER 12: Culture and Technology
A Tale of Two Cultures
Having It Your Way—BYOP
PART VI: Strategy
CHAPTER 13: The Long View
The Problem: Banking and Financial Competitors
Threats: The –tions
The Reality of Change
Changing Features or Services
How Solutions Can Fail
Note
CHAPTER 14: Digital Governance
Review Proposed Products and Integration
Data Governance
CHAPTER 15: Using Data Analytics
Look Ahead
Credit Card Usage
Usage Monitoring
Digital “Why” 101
Digital Marketing
CHAPTER 16: Big Data and the Zombie Apocalypse
Apocalyptic Risk
Staffing in an Apocalypse
Creating Value
Digital Insight and Intuition
Types of Analytics
Note
Conclusion
Cultural Issues
People Strategy
Process Changes
Technology
Security
About the Companion Website
Index
End User License Agreement
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Breaking Digital Gridlock
Breaking Digital Gridlock
IMPROVING YOUR BANK’S DIGITAL FUTURE BY MAKING TECHNOLOGY CHANGES NOW
John Best
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