A |
education of, 111 |
action plans |
elements of, 31-32 |
commitment to, 99 |
interviews with, 32-33 |
design of, 4-5, 18-19 |
readiness of, 33-34 |
examples of, 86-89 |
reflection and, 72-73 |
goals and, 84-85 |
resistance of, 18, 29-30, 33, 34, 69-71, |
importance of, 79-81 |
79-80 |
progress and, 87, 89 |
self-discovery and, 39-40 |
self-evaluation of, 95 |
types of, 25-26 |
template for, 96 |
climate surveys, 58, 59 |
active listening, 39-40 |
coaches |
advice, challenges and, 123-24 |
challenges of, 109, 124 |
advocacy, 45-46, 101-3 |
characteristics of, 31-32 |
agreements, coaching, 3, 16-17, 31, 35-37 |
data analysis and, 62-64 |
analysis |
education for, 24, 122 |
of data, 4, 17-18, 20, 52, 62-67 |
evaluation of, 119-20 |
of gaps, 92 |
interviews with, 32-33 |
assessments, client, 33-34 |
roles of, 10, 16, 26-27 |
|
types of, 24 |
B |
coaching |
barriers, for stuck clients, 103-5 |
action plans for, 4-5, 18-19 |
behaviors, nonverbal, 43-45 |
agreements for, 3, 16-17, 31, 35-37 |
brainstorming, 100, 102-3 |
benefits of, 127 |
budgets, measurement of, 119-20 |
challenges of, 124 |
|
change practices vs., 2, 8, 9-10 |
C |
characteristics of, 1 |
career coaching, 25-26 |
consulting vs., 2, 8, 10 |
certifications, coaching, 24 |
definition of, 7-8 |
challenges, 109, 123-25 |
environments for, 41-42 |
change |
ethics in, 3, 31, 34-35 |
barriers to, 103-5 |
language of, 42-43 |
environments for, 90-91 |
mentoring vs., 2, 8, 9 |
strategies for, 7-8 |
questions in, 39-40, 42 |
change practices, coaching vs., 2, 8, 9-10 |
relationships in, 3, 6, 16-17, 20-21, 26-27 |
checklists |
roles in, 6, 22-23 |
for agreements, 35-37 |
therapy vs., 2, 8, 9 |
for program design, 115 |
types of, 25-26 |
clients |
coaching programs |
barriers for, 103-5 |
challenges of, 123-25 |
data and, 54-55, 60-62 |
design of, 107-10, 114-16 |
|
|
coaching programs (continued) |
ethics, 3, 31, 34-35 |
integration of, 110-12 |
evaluation, of coaches, 119-20 |
management of, 5-6, 19, 26-27, 107-9 |
evidence-based coaching, 8, 10-12 |
marketing of, 116-18, 122 |
executive coaching, 10, 25-26 |
measurement of, 118-21 |
external coaches, internal vs., 24 |
template for, 125 |
|
visions of, 112-13 |
F |
coaching space, 41-42, 73-75 |
fear, 104 |
COACH model, 5, 19, 100-103, 106 |
feedback |
cognitive approaches, 10-12 |
benefits of, 6, 7, 70 |
commitment, 99, 100, 103 |
data and, 4, 18, 21, 26-27, 64-67 |
communication skills, 3-4, 17, 26-27 |
as data collection method, 55-56 |
connections, making, 73-76 |
example of, 69-71, 74-75, 77 |
consulting, coaching vs., 2, 8, 10 |
goals and, 82-83 |
contracts, 35-37 |
reflection and, 72-73 |
conversations, 64-67, 100 |
techniques for, 76-78 |
coordination of coaching programs, 110-12 |
feedback surveys, 93 |
costs, measurement of, 119-20 |
fit, coach and client, 31 |
|
fit of data gathering tool/method, 60 |
D |
focus groups, 58, 59-60, 61 |
data |
free from language, 82-83 |
analysis of, 4, 17-18, 20, 52, 62-67 |
|
benefits of, 54 |
G |
collection of, 26-27, 53-56, 60-62 |
gap analysis, 92 |
collection tools for, 55-62 |
goals |
context of, 71-72 |
action plans and, 84-85 |
decision making and, 77 |
commitment and, 99 |
dialogue and, 64-67 |
design of, 4-5, 18-19, 26-27, 82-83 |
feedback of, 4, 18, 21, 26-27, 64-67 |
feedback and, 82-83 |
importance of, 51-53 |
importance of, 79-81 |
maps of, 64 |
for meetings, 100, 102 |
decision makers, 77, 116-17 |
partnerships and, 90-91 |
dialogue |
SMART and, 84-87 |
COACH model in, 5, 19, 100-103, 106 |
|
data and, 64-67 |
I |
discussion vs., 42-43 |
ICF (International Coach Federation), 24, |
example of, 46-49 |
34-35 |
importance of, 49 |
ideas, sharing of, 45-46 |
partnerships in, 40-41 |
image studies, 57, 59 |
skills for, 3-4, 17, 26-27, 43-46 |
impatience, 104-5 |
techniques for, 39-40, 46, 47, 49-50 |
inference, ladders of, 11-13 |
|
inquiry, 45, 100-103 |
E |
integration, of coaching programs, 110-12 |
education |
internal coaches, external vs., 24 |
for coaches, 24, 122 |
interviews, 32-33, 61-64 |
of coaching programs, 116-18 |
|
of employees, 111 |
L |
of managers, 111, 117-18 |
ladder of inference, 11-13 |
effectiveness, 119-21, 123 |
language |
ego, 104 |
of coaching, 42-43 |
employee opinion surveys, 58, 59 |
free from language, 82-83 |
employees, 111 |
leadership coaching, 11, 25-26 |
environments, 41-42, 90-91 |
linking, 21 |
|
listening, 39-40, 43-45 |
|
|
M |
professional development, 24, 122 |
management, of coaching programs, 5-6, 19, |
programs. See coaching programs |
26-27, 107-9 |
progress |
managers, 111, 117-18 |
action plans and, 87, 89 |
maps, data, 64 |
measurement of, 87, 89, 119-21 |
marketing, of coaching programs, 116-18, 122 |
tracking of, 4-5, 18-19, 26-27 |
measurement |
publicity of results, 122 |
of coaching programs, 118-21 |
|
methods for, 91-95 |
Q |
of progress, 87, 89, 119-21 |
quantitative gap analysis, 92 |
meetings |
questions |
COACH model for, 100-103, 106 |
coaching and, 39-40, 42 |
conducting of, 5, 19, 26-27 |
in coaching interviews, 32-33 |
environments for, 41-42 |
for data collection, 67 |
example of, 97-99 |
for feedback conversations, 65 |
objectives for, 100, 102 |
on goals, 83 |
planning of, 106 |
inquiry and, 45 |
stakeholders and, 117 |
|
mental models, 10-11 |
R |
mentoring, coaching vs., 2, 8, 9 |
readiness |
mindmaps, 87, 89 |
of clients, 33-34 |
models |
of organizations, 113-14 |
COACH model, 5, 19, 100-103, 106 |
reality tests, 83 |
mental models, 10-11 |
reflection, 72-73 |
organizational coaching model, 3-6, 15-21, |
relationships |
26-27 |
challenges of, 123 |
systems model, 21-22 |
in coaching, 3, 6, 16-17, 20-21, 26-27 |
motivation, 103-5 |
COACH model in, 5, 19 |
|
elements of, 31-32 |
N |
establishment of, 29-31 |
nonverbal behaviors, 43-45 |
resistance |
|
of clients, 29-30, 33, 34 |
O |
example of, 69-71, 79-80 |
objectives, for meetings, 100, 102 |
types of, 18 |
observations, 56, 58, 60, 93-94 |
resources for coaches, 122 |
organizational coaching |
results |
approach for, 1 |
measurement of, 91-95, 118-21 |
model for, 3-6, 15-21, 26-27 |
of meetings, 100, 102 |
programs in, 22 |
publicity of, 122 |
organizations |
tracking of, 87, 89 |
challenges for, 124-25 |
ROI (return-on-investment), 5-6, 118-21 |
ICF (International Coach Federation), 24, |
roles, 6, 10, 16, 22-23, 26-27 |
34-35 |
|
readiness of, 113-14 |
S |
|
scenarios, for coaching, 23 |
P |
self-assessments, 56, 57, 62-64, 94-95 |
partnerships |
self-discovery, 39-40 |
in coaching, 6 |
shadowing, 58, 60 |
creation of, 3-4, 17, 21, 26-27 |
SMART, 84-87 |
dialogue in, 40-41 |
stakeholders, 19, 111, 116-17 |
goals and, 90-91 |
strengths movement, 53 |
stakeholders and, 117 |
surveys, 57, 58, 59, 61, 62-64, 93 |
performance coaching, 25-26 |
systems approach, 26-27, 110-12 |
priorities, 51-52 |
systems model, 21-22 |
|
|
T |
|
techniques |
|
for dialogue, 39-40, 46, 47, 49-50 |
|
for feedback, 76-78 |
|
tests, reality, 83 |
|
themes, data and, 64-67 |
|
therapy, coaching vs., 2, 8, 9 |
|
360-degree surveys, 57, 59, 61, 62-64 |
|
tools |
|
for cognitive approaches, 8, 10-13 |
|
for data collection, 55, 62 |
|
training |
|
for coaches, 24, 122 |
|
coaching vs., 2, 8, 9 |
|
|
|
V |
|
visions, 112-13 |
|
|
|
W |
|
WLP (workplace learning and performance) |
|
professionals, 2 |
|
workplace coaching, 11 |
|
workplace conversations, 3-4, 17 |
|