About the Author

Wayne Vermillion was the senior instructor and course developer for all the DSL training within Cisco Systems, Inc. until August 2001, traveling around the world to present Cisco courses. His constant research and publication formed the basis of the Cisco Certified Internet Provider (CCIP) course, Building Cisco DSL Networks, for which he was also the editor and pilot instructor. At all levels of the Cisco certification program, he provided guidance for DSL testing. While with Cisco, Vermillion was solely responsible for analyzing and designing customized DSL and other telecom service provider training for all sizes of service providers, as well as specialized Cisco groups. He designed and implemented audience and task analysis tools, including pretesting and self-study, for the world's largest operator of telephone companies. That instructional design addressed tens of thousands of users for multiple technologies, including the world's then-biggest contract for DSL equipment.

Vermillion's previous publications include two editions of the guidebook Multimedia is an Adjective in 1993 and 1994. His academic background includes a master's degree in computer education and cognitive systems.