- Cover
- Title Page
- Copyright Page
- About the Authors
- Dedication
- Table of Contents
- Forewords
- Preface
- Chapter 1: The Importance of People Skills in Project Management
- Projects: Technical Problems with Human Dimensions
- Why Are People Skills So Important?
- Cyclical and Stage Nature of Projects
- Trend in Organizations to Become More Project-Based
- Increase in Project Complexity
- Continual Downsizing and Outsourcing
- Movement Toward Customer-Driven Projects
- Leading in a Matrix Management Structure
- Increase of Virtual Teams and a Distributed Workplace
- Role of Project Managers as Change Agents
- Use of People Skills for Risk Management
- What Can a Project Manager Do to Improve Key Project Skills?
- Chapter 2: Project Manager: Leader, Manager, Facilitator, Mentor
- Chapter 3: Interpersonal Communication Tools for the Project Manager
- Developing Concrete Communication Skills
- Identifying and Appreciating Individual Differences: The MBTI Approach
- Communication Tips: Using the MBTI to Deliver Your Message
- Communicating with the Extraverted Team Member
- Communicating with the Introverted Team Member
- Communicating with the Sensing Team Member
- Communicating with the Intuitive Team Member
- Communicating with the Thinking Team Member
- Communicating with the Feeling Team Member
- Communicating with the Judging Team Member
- Communicating with the Perceiving Team Member
- Paying Attention to the Tone and Texture of Communication
- Recognizing Communication “Stoppers”
- Discussion Questions
- Chapter 4: The Art of Motivation
- Chapter 5: Managing Project Conflict
- Chapter 6: Stress Management for the Project Manager
- Chapter 7: Critical Incidents: When Traumatic Events Strike the Project Team
- Chapter 8: Future Issues, Career Management, and Thoughts on People Issues
- Future Issues and Challenges in Project Management
- Improving Your Performance as a Project Manager
- Improving the Performance of Team Members
- Career Management for the Project Manager
- Rule #1: Actively Consider What You Want to Do
- Rule #2: Network, Network, Network!
- Rule #3: The Higher You Go, the More It Becomes a Matter of Chemistry
- Rule #4: Keep Your Resumé Current and Active
- Rule #5: Put Your Personal References in Order
- Rule #6: Create Your Two-Minute Introduction
- Consider a Portfolio Career
- Thoughts About People
- References
- Index
-
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