- Cover
- Title Page
- Copyright Page
- About the Authors
- Dedication
- Table of Contents
- Forewords
- Preface
- Chapter 1: The Importance of People Skills in Project Management
- Projects: Technical Problems with Human Dimensions
- Why Are People Skills So Important?
- Cyclical and Stage Nature of Projects
- Trend in Organizations to Become More Project-Based
- Increase in Project Complexity
- Continual Downsizing and Outsourcing
- Movement Toward Customer-Driven Projects
- Leading in a Matrix Management Structure
- Increase of Virtual Teams and a Distributed Workplace
- Role of Project Managers as Change Agents
- Use of People Skills for Risk Management
- What Can a Project Manager Do to Improve Key Project Skills?
- Chapter 2: Project Manager: Leader, Manager, Facilitator, Mentor
- Chapter 3: Interpersonal Communication Tools for the Project Manager
- Developing Concrete Communication Skills
- Identifying and Appreciating Individual Differences: The MBTI Approach
- Communication Tips: Using the MBTI to Deliver Your Message
- Communicating with the Extraverted Team Member
- Communicating with the Introverted Team Member
- Communicating with the Sensing Team Member
- Communicating with the Intuitive Team Member
- Communicating with the Thinking Team Member
- Communicating with the Feeling Team Member
- Communicating with the Judging Team Member
- Communicating with the Perceiving Team Member
- Paying Attention to the Tone and Texture of Communication
- Recognizing Communication “Stoppers”
- Discussion Questions
- Chapter 4: The Art of Motivation
- Chapter 5: Managing Project Conflict
- Chapter 6: Stress Management for the Project Manager
- Chapter 7: Critical Incidents: When Traumatic Events Strike the Project Team
- Chapter 8: Future Issues, Career Management, and Thoughts on People Issues
- Future Issues and Challenges in Project Management
- Improving Your Performance as a Project Manager
- Improving the Performance of Team Members
- Career Management for the Project Manager
- Rule #1: Actively Consider What You Want to Do
- Rule #2: Network, Network, Network!
- Rule #3: The Higher You Go, the More It Becomes a Matter of Chemistry
- Rule #4: Keep Your Resumé Current and Active
- Rule #5: Put Your Personal References in Order
- Rule #6: Create Your Two-Minute Introduction
- Consider a Portfolio Career
- Thoughts About People
- References
- Index
To Ann, Matt, and Jonny, who gently and warmly remind me, on a daily basis, that true excellence in the “project” of life is defined much more broadly than just through the successful achievement of the triple constraints.
—Steve Flannes
To my husband, Morris, for his continuing encouragement, support, and love.
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