Ross Emerson
Founder, Ross Emerson Ltd.—Consulting, Coaching, & Advisory
Ross Emerson is a consultant and executive coach with over 30 years of business experience drawing from international roles in Canada, Japan, the United Kingdom, Monaco, and India. In addition to his own private coaching business serving clients around the globe, Ross provides senior executive coaching and consulting services through the LHH International Center for Executive Options in London, UK. He also coaches executives in the Kellogg-Schulich EMBA program, rated no. 2 in the world in 2020 by The Economist.
During a successful career in financial services spanning over 30 years, Ross held senior roles in financial services strategy, operational risk management, learning and development, global payments, wealth management, and enterprise leadership. In 2021, Ross was invited by the National Institute of Organisation Dynamics Australia to present his research at their annual Symposium themed “Not Knowing and Coming to Know: Methods of Inquiry in Unconscious (Hidden) Dynamics in Organisations.” Also in 2021, Ross was nominated for an Ontario Premier’s Award for success in business. In 2013 and 2014, Ross won Royal Bank of Canada’s Private Banking Gold Award given to the top enterprise leaders across Canada. Prior to that in 2009 and 2011, Ross won the Barclays Chairman’s award for Individual Contribution to Monaco and to the Europe regions, respectively.
Ross holds an Honors BA degree in Politics from Western University, a Graduate Certificate in International Business from Seneca College, an MBA from the Schulich School of Business, and an Executive Master in Change degree (distinction) from INSEAD’s program on organizational culture and change management. In October 2021, Ross commenced a PhD in Management Studies at King’s College London.
James Hennessy
Senior Vice President, Federal Reserve Bank of New York
James Hennessy is a Senior Vice President in the Supervision Group at the Federal Reserve Bank of New York. Since 2014, he has led the New York Fed’s Governance and Culture Reform Initiative.
James joined the Bank in 1992 as an attorney in the Legal Group, where he oversaw issues related to assets held by international monetary authorities at the New York Fed. He was the corporate secretary and chief of staff for two of its presidents during 1998 to 2006. Throughout the 2008 Financial Crisis, he managed the New York Fed’s legal team advising on the rescue and restructuring of AIG. He joined the Supervision Group in 2011 and served as its Interim Head in 2021.
The aims of the New York Fed’s Culture Initiative are to reduce incidences of misconduct in banking and to increase public trust in the financial services sector. Through leading the Initiative, James concluded that the diagnosis and attempted remediation of culture problems often ignores the underlying feelings driving human behaviors. To demonstrate the importance of such feelings, his chapter draws a portrait of the collective emotions of his own organization during a period of profound change.
James holds a BA degree in Philosophy from St. John’s College, an MPhil in Anglo-Irish Literature from Trinity College, an MS from Columbia University School of Urban Planning, and a JD from Columbia University School of Law. He also holds an Executive Master in Change degree (distinction) from INSEAD’s program on organizational culture and change management.
Fernanda Pomin
Managing Partner, Verità Desenvolvimento Organizacional
Fernanda Pomin is the owner of Verità Desenvolvimento Organizacional, which is a company focused on Leadership and Talent Development and Culture Transformation.
From 2006 to 2010, Fernanda was a Client Partner at Korn/Ferry International in São Paulo, accountable for the start-up and growth of the Leadership and Talent Consulting business unit in Brazil. Before joining the Korn/Ferry team, she worked for ABN AMRO Bank for nearly 10 years. During that period, she was responsible for Organizational Development, Talent Management, and Leadership Development. Her experience with the Bank also includes three years in the Regional Office for Latin America and two years as an expatriate in the Bank’s head office in the Netherlands. Fernanda also worked for other multinationals such as Hay Group, ACCOR Group, and Price Waterhouse. During that phase, she specialized in Organizational Redesign, Competency Management, and Executive Development.
Having worked with change and leadership development since the very beginning of her career, Fernanda got more and more intrigued by the complexity of such processes. Looking for new and more effective ways to promote change, she decided to better understand the unconscious dynamics at play both in leaders and in organizations, as to be able to improve her knowledge and repertoire as a consultant.
Fernanda earned her MBA in Human Resources at Universidade de São Paulo and has a BA in Psychology by PUC São Paulo. She is a certified as a coach by the Integrated Coaching Institute, LeaderSource, and Lore International. She also holds an Executive Master in Change degree (distinction) from INSEAD’s program on organizational culture and change management.
Ricardo Senerman
Cofounder, Chairman, and CEO of Sencorp S.A.
Founder and Chief Consultant of DEEP Consulting
Ricardo Senerman is the founder of DEEP Consulting, a company devoted to putting people and organizations in a track of accelerated growth by applying a mix of psychodynamic tools and interactions to discover what is unique and authentic in them.
In his professional life, he acts as Chairman and CEO of Sencorp, a real estate company based in Chile which he cofounded. Sencorp was awarded in 2020 first place as the best developer in Chile and LATAM, and top 20 in innovation and sustainability by Euromoney Magazine. Mr. Senerman is also presently Chairman of the Board at Valle Nevado, a ski resort considered among the best in Latin America (Forbes 2017), and recommended by CNN (2012) and the New York Times (2018).
Ricardo holds a BS in Civil Engineering at Universidad de Chile (maximum distinction) and an Executive Master in Change degree from INSEAD (distinction). His interests include C-suite coaching, board and executive teams’ effectiveness, and personal leadership development. He is fluent in English and Spanish and is based in Santiago, Chile.
Elizabeth Florent Treacy
Senior Lecturer and Thesis Director, INSEAD Executive Degree Programs, Supervisor, Coach, and Consultant
Elizabeth Florent Treacy explores the fallow fields that lie between traditional business school theories and the system-psychodynamic approach to understanding life in organizations. Curious reverie leads her to integrate her academic research, teaching, and coaching perspectives in a holistic approach. Emotional dilemmas and unconscious paradoxes in periods of organizational change are of particular interest. Her work focuses on:
Organizational change and the unconscious: the intemporal, simultaneous, and paradoxical dynamics that affect individuals and groups, during periods of disruption
Personality traits and technostress: individuals’ perceptions of stressors related to digital and virtual workspaces
Psychodynamic approach to academic writing projects: the interface between self-efficacy and psychological safety, and the ability to conceive and complete academic projects
Written narratives in leadership development: the role of emergent written narratives in leadership identity work
In her role as Senior Lecturer and Thesis Director, she works with executives to develop solid bridges between academic studies and real-world application. She is an accomplished author and book series editor, having authored or coauthored seven books, multiple academic articles in peer-reviewed journals, and prize-winning MBA case studies. She has presented her work in many academic and practitioner conferences, including the Academy of Management and the International Leadership Association. She put her own name on her organizational consultancy, in order to signal her sense of personal responsibility to her clients.
Originally from California and a long-time resident of France, Elizabeth feels privileged to have the best of both worlds. She holds a BA in Sociology from the University of California, Davis; an MS in Organizational Development from Fielding Graduate University; and an MA (Distinction) in INSEAD’s Executive Master in Coaching and Consulting for Change; and she is currently finalizing her PhD dissertation. She has also earned a Certificate in Coaching and Consulting Supervision from the Tavistock Institute of Human Relations, London.
Managing Partner, Giotto Management Consultants
Theo van Iperen is married to the love of his life, Floor, and father to their two beloved daughters, Zara and Eefje. He lives in the flower bulb region of the Netherlands, where every year in spring the fields turn into patchworks of colorful tulips, as far as the eyes can reach.
Theo is a management consultant for over 25 years and mainly concerned with empowering the workforce of organizations in bringing their competencies to full growth. From a humble background, he intuitively always felt it wasn’t right for organizations to have bosses governing over their workforces. As a consultant, he experienced that organizations where leaders dared to embrace uncertainty and engage their workforce in realizing dramatic change were much more successful than classical top-down led organizations.
But as a trained economist—raised in its vocabulary of activity-based costing, benchmarking, and targets—it took him quite some time to understand the hidden dynamics making the difference within organization. His curiosity to understand these brought him to the Executive Master in Change program at INSEAD, where the concept of systems psychodynamics, concentrating on the undercurrents within people and organizations, turned out to be pivotal for him. Concepts like emotional capital, relational systems theory, and fair process gave words and logic to his intuition and personal experiences as a consultant. This journey ended up in his contribution to this book about the restoration of troubled organizations and a new book in Dutch from his hand about the same topic, released in 2021.
And the learning in this field still continues for Theo, now as a PhD candidate trying to contribute by combining his personal experiences as a consultant with new scientific research.