- Cover
- Title
- Copyright
- Dedication
- About The Editor
- Contributors
- Foreword – Martin Caddick, LLB MBA MBCI MIOR
- Preface – Phillip Wood, MBE MSC FSYI CPP PSP AMBCI
- List of Figures
- Contents
- Chapter 1: Introduction – Robert Clark
- Chapter 2: The MV ‘Full City’ Incident – Norway’s Worst Ever Oil Spill – Jon Sigurd Jacobsen
- Chapter 3: Barings Bank Collapse – Owen Gregory
- Chapter 4: Northgate Information Solutions, a Victim of the Buncefield Oil Depot Disaster – Robert Clark
- Chapter 5: The Love Parade: Dusseldorf 2010 – Tony Duncan
- Chapter 6: Herald of Free Enterprise – Carl Dakin
- Chapter 7: The Aztec Chemical Explosion, the Biggest Blaze in Cheshire for 35 Years – Robert Clark
- Chapter 8: Piper Alpha and Alexander L. Kielland: A Comparison of Two North Sea Tragedies – Carl Dakin and Jon Sigurd Jacobsen
- Chapter 9: Bhopal: The World’s Worst Industrial Disaster – Owen Gregory
- Chapter 10: The Devastating Effect of the SARS Pandemic on the Tourist Industry – Catherine Feeney
- The tourist industry – fragility versus resilience
- The economic importance of tourism in the emerging millennium
- Typical health issues threatening the tourism industry
- Background to managing crises in tourism
- The SARS pandemic – a catalyst for change
- The aftermath
- Lessons learned
- Subsequent improvements in tourism health crisis management
- Conclusion
- Chapter 11: Toyota Vehicle Recall – Tony Duncan
- Chapter 12: The Gloucestershire Flooding, 2007 – Carl Dakin
- Chapter 13: Closing the European Airspace: Eyjafjallajökull and the Volcanic Ash Cloud – Robert Clark
- Chapter 14: The Åsta Train Accident, Norway, January 2000 – Jon Sigurd Jacobsen
- Chapter 15: A Tale of Three Cities: the Bombing of Madrid (2004), London (2005) and Glasgow (2007) – Neil Swinyard-Jordan, Tony Duncan and Robert Clark
- Chapter 16: Hurricane Katrina – Owen Gregory and Neil Swinyard-Jordan
- Chapter 17: Arriva Malta: Business Continuity within a Change Management Programme – Robert Clark
- The dawning of the Arriva era
- One third of drivers never turned up
- Choice changeover dates
- Arriva website crashes
- Passengers and drivers totally confused by new routes
- Why can’t the buses stay on schedule?
- It’s just not good enough!
- Did the Arriva fiasco cause the government’s downfall?
- Racism on the buses
- The saga of the ‘Bendy-Bus’
- It all ended in tears
- The bankruptcy option
- Reflection by Transport Malta
- What does the future hold for Maltese public transport?
- Lessons learned
- Conclusion
- Chapter 18: The Devil is in the Detail – Robert Clark
- Have you considered the workforce?
- Flooding
- Information security
- Employee fraud
- Succession planning
- Fire
- Keeping your contact details up to date
- Trauma management
- The cyber threat
- What did the press really say?
- Your fiercest competitor could also be your best friend
- Safety in numbers
- Malicious damage
- Chapter 19: Concluding Thoughts – Robert Clark
- Glossary
- Works Cited
- ITG Resources
In Hindsight
A compendium of
Business Continuity
case studies
EDITED BY ROBERT A CLARK
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